The World's Best Book Summaries
What is the Zagrum Company from Leadership and Self-Deception? Why would this company be considered “out of the box”? In the Arbinger Institute’s leadership fable Leadership and Self-Deception, the main character Tom struggles with self-betrayal and treating others with respect—both at work and at home. He is told about Bud’s experience at the Zagrum Company in hopes of inspiring him to change. Here is the Zagrum Company’s story.
What are the signs he is not actually a nice guy, even if he thinks and says that he is? How can you spot this deceptive nice guy? In his book No More Mr. Nice Guy, Robert Glover explains the frustrating—and often manipulative—Nice Guy mindset. According to Glover, a not-so-nice-guy is someone who might claim to be nice, but in reality, they are fueled by fear, insecurity, and external validation. He lists the key signs that he is actually not a nice guy like he says he is. Below are the ten tell-tale signs he is not a nice guy.
What are some powerful coaching questions? How can you help your employees in a big way simply by asking the right questions? As a manager, you want to help your team members think strategically, make better decisions, learn new skills, and grow in their work. You can do all of this simply by asking two powerful coaching questions: the strategic question and the learning question. Keep reading to learn how to ask these powerful coaching questions.
When you achieve something, do you fall into the trap of complacency, or do you learn from success and keep growing? In what ways can complacency hinder you? Success can be dangerous if you fail to analyze it and understand why you succeeded. Success is never final—there’s always another task to achieve and another goal to reach. Just as you can learn from failure, you can learn from success and never stop succeeding and growing. Read more to discover how to learn from success.
What are the steps to overcoming price objections? What myths about money should you be aware of when selling? Overcoming price objections starts with establishing whether the customer lacks sufficient money or is simply uninterested in the product. The next step is to convince the customer about the value of the product and why it is worth twice the asking price. Misleading money myths like “people don’t like to spend” or that “money is always in short supply” can discourage you from pressing on to convince the customer. Read on to learn more about the steps to overcoming price objections.
How do you provide effective customer service? What should you never prioritize over customer satisfaction? The secret to providing effective customer service is to prioritize the satisfaction of the customer above all else. You must never prioritize rigid company policy and sales processes above the happiness of your customer. Read on to discover the principles of effective customer service.
What are the 7 principles from The Happiness Advantage? What benefits can they bring to your life? In The Happiness Advantage, 7 principles for positivity and happiness are introduced. Following these 7 principles will improve your mindset, relationships, career, and more. Learn about the 7 principles from The Happiness Advantage and their benefits below.
Does your team have accountability issues? How can a lack of accountability harm your business in the long run? Not every leader understands nor is willing to hold their people accountable for their actions or lack thereof. As a result, many organizations run into harmful issues which require time, resources, and change to resolve—but to leave them unresolved is to ensure that your company never achieves its full potential. There are three issues that stem from a lack of accountability: employee development, communication, and individual motivation. Learn more about each one below.
Why is it important to challenge the status quo? What can you, as a leader, do to make sure your organization is keeping up with the times and always improving? People in organizations get used to doing things a certain way and are often reluctant to change their habits, defaulting to the “if it ain’t broke, don’t fix it” mentality. Even if they know a procedure could be better, they’ll often resist changing it simply because it’s easier to carry on as usual. However, challenging the status quo is your job, as a leader. To challenge the status quo, always stay
Looking for quotes from Arbinger Institute’s Leadership and Self-Deception? What can these quotes teach you about leading outside the box? Leadership and Self-Deception is a fable about facing self-deception as a leader and overcoming your distorted views of others. Only when you realize how important it is to treat your employees with respect and understanding can you start to become a great leader. Here are some of the top Leadership and Self-Deception quotes with explanations.