Hannah Aster, Author at Shortform Books

When to Fire an Employee Who Is Only “Good Enough”

How do you know when to fire an employee? Why should you fire employees who are “good” but not “great”? At Netflix, Reed Hastings’s policy is to fire an employee even if they haven’t done anything wrong. He treats his company like a sports team—you will be replaced if the company finds someone better. This may sound harsh, but it’s part of the reason why Netflix is such a successful company. Here’s why Netflix lets go of adequate employees and how to manage the potential pitfalls of this practice.

Raving Fans: Book Review, Background, and Context

What is the book Raving Fans about? What are the book’s strengths and weaknesses, and how was it critically received? In Raving Fans, management experts Ken Blanchard and Sheldon Bowles argue that successful organizations have one common central focus: providing an excellent customer service experience. And that any type of organization or business that serves people can benefit from these principles to create “Raving Fans.” Here’s our Raving Fans book review.

Seeking Validation From Others Won’t Make You Happy

Do you seek validation from others—whether that be online or in-person? Why is that setting an impossible goal? In a world that is focused on social media and external validation, many people have started to seek happiness through the approval of others. The problem is that other people’s opinions are out of your control and if you rely on them for happiness, then you don’t control your own happiness levels. Continue below for an in-depth look at how seeking external validation can affect you.

Surrounded by Idiots: The 4 Types and Body Language

In what ways do Red, Yellow, Green, and Blue personalities act differently? How can understanding the body language of each type help prevent misunderstandings? Thomas Erikson writes in Surrounded by Idiots, the 4 types of personalities each use body language differently. A Red might lean forward while speaking to you, while a Blue might stand back and cross their arms. If you know what to expect from a person, then you won’t misinterpret their feelings. Here’s a breakdown of the body language of each of the 4 personality types.

Why Does Inflation Occur? It’s Not About Money Printing

Why does inflation occur? Is inflation a natural occurrence or is it caused by external forces? In her book The Deficit Myth, Stephanie Kelton—a former Senate Budget Committee staffer and 2016 campaign adviser to Bernie Sanders—discusses inflation in depth. Kelton believes that inflation occurs naturally and is not a result of government policies. Continue reading to learn about the causes and effects of inflation.

The Worst Self-Help Books: According to Dan Harris

What are the worst self-help books, according to self-help author Dan Harris? What makes these books so unhelpful? As Dan Harris navigated the world of self-help, he encountered a few popular self-help gurus. Given his unique position as a journalist, he was often able to interview them. He admits that some of their ideas resonated with him and his understanding of mindfulness, but he found it difficult to fully embrace each guru’s ideology. We’ll talk about three of these gurus: Eckhart Tolle, Deepak Chopra, and Tara Brach.

Surrounded by Idiots: The 4 Colors and Their Traits

What are the traits of Thomas Erikson’s four personality colors? What are the negative perceptions of each color? In the book Surrounded by Idiots, colors are used to break down the most common personalities into four categories: Red, Yellow, Green, and Blue. Red and Yellow personalities are considered to be extroverted, while the Green and Blue personalities are introverted. Here’s a breakdown of the four colors and the negative perceptions of each.

What “Ideal Customer Service” Looks Like

What does it mean to have ideal customer service? What steps can you take to ensure your customers leave your business happy? In their book Raving Fans, Ken Blanchard and Sheldon Bowles argue that successful organizations have one common central focus: providing an excellent customer service experience. In their business fable, they outline what the ideal customer service experience looks like and five questions you should ask yourself as a business owner. Continue reading to learn how to improve customer service at your company.

How to Live a Fulfilling Life: 4 Tips for Happiness

Do happy people see the world differently than others? Can you choose to be happy or does happiness depend on circumstance? In their book The Courage to Be Disliked, Kishimi and Koga argue that happiness is a mindset and a choice. They outline the four ways that happy people choose to see the world that sets them apart from unhappy people. Here’s how to live a fulfilling life by changing your mindset.

Tips for Communicating With Different Personality Types

How should you adapt your communication to fit each of the four personality colors? Why will a persuasion technique that works for a Red not work for a Blue? When you work with a team of people, you need to keep in mind that not every person shares your personality type. Instead of getting frustrated and feeling like you’re “surrounded by idiots,” you should try adapting your communication style for each personality type. Here are Thomas Erikson’s tips for communicating with different personality types.