Communication Archives

One-Minute Redirect: Instantly Fix Poor Performance

What is a one-minute redirect? How can performing one-minute redirects improve your staff’s performance? In The New One-Minute Manager, a one-minute redirect is a way to give immediate, effective, and constructive feedback to your employees when they’re not performing up to standard. This method works better than the typical performance review because it allows employees to correct their mistakes immediately. Learn why you should use one-minute redirects rather than performance reviews.

The Post-Truth World: The Era of Entertainment

Are we living in a post-truth world? How did modern society come to value entertainment over truthfulness? And how has looking good on camera become all that matters? Neil Postman, the author of Amusing Ourselves to Death, believed that we were entering a post-truth world—and since this book was published in 1985, many believed we have entered this era already. Postman feared that the public cared more about the entertainment value of the news rather than the truth and relevance of the information. Here is how the invention of television pushed us into the post-truth era.

Sam Walton’s Leadership Style: Trust in Your People

What was Sam Walton’s leadership style? How did Walton keep the small-store feel even when Wal-Mart had thousands of stores? Sam Walton had a “whistle while you work” attitude. He trusted his employees, encouraged open communication, held managers to the same expectations as their underlings, and more. This created a close-knit company culture in Wal-Mart’s early days. Keep reading for more details about Sam Walton’s leadership style.

The Key to Cooperative Relationships: Remove Bias

How do you get people from vastly different walks of life to cooperate with one another? What do you think is the main barrier to interpersonal cooperation? How can it be overcome? According to the Arbinger Institute, the key to effective cooperation is for all the involved parties to adopt the cooperative mindset. The Institute asserts that once you’re able to embody the cooperative mindset by removing your biases, focusing on seeing others as people, and acting according to your conscience, cooperation will come naturally. In this article, we’ll discuss how to encourage others to leave their biases behind and

The Influence of Commercials on Capitalism and Politics

How do television commercials influence purchasing decision-making? What’s the problem with making a purchase based on a tv commercial recommendation? Television commercials rely on images, emotions, and stories. Because of this, commercials are able to influence what you buy or who you support without providing you with market research or relevant facts to back it up. Here’s how the influence of commercials have spread from business to politics to our relationship with history.

The Psychology of Conflict: Biases and Mindsets

What do we know of the psychology of conflict? What do you think causes interpersonal conflict at a high level? According to the Arbinger Institute—a leading consultant in conflict resolution, mindset change, and leadership training since 1979—conflict arises when the parties’ biases prevent them from seeing a situation clearly. Specifically, being biased blinds one to the fact that they are part of the problem. In this article, we’ll first take a look at four biases that Arbinger says prevent us from seeing the true causes of conflicts, and then discuss two conflict resolution mindsets.

Simon Sinek: Trusting Teams Are Essential

How does team trust factor into the infinite mindset? What are the main tell-tale signs that the team members in your organization trust one another? According to Simon Sinek, trusting teams are the second part of developing what he calls “the infinite mindset.” A trusting team is a team made up of people who feel safe around each other—safe expressing their feelings, asking for help, talking about problems, and admitting to mistakes. Here is what team trust looks like in an organization and what happens when it’s missing.

The Anatomy of Peace: Quotes by the Arbinger Institute

Are you looking for The Anatomy of Peace quotes by the Arbinger Institute? What are some of the most noteworthy passages worth revisiting? In The Anatomy of Peace, the Arbinger Institute offers an outward-focused perspective on interpersonal conflict. Conflicts, the Institute explains, arise when a lifetime of self-deception—of mentally re-framing events until they justify our actions—leads to a twisted worldview in which we see others as obstacles, rather than people. Here are some quotes and passages highlighting the book’s key concepts and ideas.

Cooperative Conflict Resolution: Avoid These 4 Biases

What causes conflict? What is the role of cooperation in conflict resolution? According to the Arbinger Institute, conflict arises when one or both of the parties harbor one or more of the four biases: 1) the superiority bias, 2) the entitlement bias, 3) the performative bias, and 4) the inferiority bias. Cooperative conflict resolution is only possible when both parties recognize they are biased and are willing to work through their biases. In this article, we’ll explore how to recognize when we’re biased, how to remove that bias, and how to cultivate a cooperative mindset.

Is Jeff Bezos Angry? His Toxic Behavior Explained

Why is Jeff Bezos known for being so angry? What are some examples of Bezos’s temper? How has this influenced Amazon’s work culture? Many of Amazon’s employees have described Jeff Bezos as angry. Bezos frequently lashes out at employees, degrades and swears at them, and promotes a culture where his execs do the same. Here are examples of Jeff Bezos’s anger problems.