Communication Archives

Thanks for the Feedback: Book Overview

What is Thanks for the Feedback about? How can becoming a better receiver of feedback help you in your life? In their book Thanks for the Feedback, Douglas Stone and Sheila Heen, two of the co-authors of the bestseller Difficult Conversations, walk you through how to become a better receiver of feedback. You’ll learn what feedback is and how it works, how we typically react, triggers that cause us to react badly, and specific techniques you can use to successfully discuss feedback and then incorporate it into your life. Here is a brief overview of Thanks for the Feedback by

Cognitive Conceptualization: Understand Your Patient

What is cognitive conceptualization? How can you construct a cognitive conceptualization of a patient? Cognitive conceptualization provides the framework for better understanding your patient. You’ll ask certain questions to get a feel for what problems the patient might be struggling with. Understanding what cognitive conceptualization is and how it works will help your patient to progress with therapy. Keep reading for more about cognitive conceptualization.

How to Reduce Phone Distractions: 2 Easy Steps

Are you easily distracted by your cell phone? Do you want to reduce your phone distractions but don’t know where to start? It can be difficult to reduce the time spent on your phone because, while it can be distracting, your phone can also be a great tool in everyday life. In his book Indistractable, Nir Eyal gives two easy steps to reduce your phone distractions: sorting your apps and going notification-free. Continue reading for Nir Eyal’s advice on reducing phone distractions.

Giving Employee Feedback: Tips for Managers

Looking for advice on giving employee feedback but don’t have a lot of time to spare? Why is giving supportive feedback so important? Many managers struggle to give good, constructive criticism to their employees outside of performance reviews. Paul Marciano, the author of Carrots and Sticks Don’t Work, says that managers should give feedback immediately rather than months later to improve employee performance. Here are some tips on how to give employee feedback that will help your team members grow.

The 3 Types of Feedback: Evaluate, Coach, Appreciate

What are the 3 types of feedback? Is it best to deliver different forms of feedback together or separately? In their book Thanks For the Feedback, Douglas Stone and Sheila Heen maintain that there are 3 types of feedback: 1) evaluation feedback, 2) coaching feedback, and 3) appreciation feedback. Further, they say that it’s best to separate these three strands when giving feedback because they can drown each other out when offered together. Keep reading to learn about the characteristics of the 3 types of feedback and some tips on how to best deliver them.

How to Close a Sale: 3 Proven Techniques

Are you having trouble closing sales? What are the most effective closing techniques? Knowing how to close a sale is a make-or-break skill in the sales profession. In his book Little Red of Selling, sales trainer Jeffrey Gitomer addresses three techniques that will help you clinch the deal: 1) help the buyer convince herself to buy, 2) eliminate the buyer’s risk, and 3) use customer testimonials. We’ll discuss these three sales techniques below.

12 Actionables for Cultivating Trust in the Workplace

What does it mean to have consideration and trust in the workplace? What actions can you take to be more considerate to your employees? The simple act of acknowledging an employee as an individual can go a long way in terms of their job performance. These acts of consideration can be as small as asking somebody how their day is going or trusting them with ownership of a project so they don’t just feel like a cog. Here are some steps you can take to make your employees feel like their job isn’t just a paycheck.

How to Respond to Feedback: Do’s and Don’ts

What do you do when someone gives you feedback? Do you want to know how to respond to feedback? Feedback is a useful tool to achieve your goals because it can tell you when you’re getting off track and need to correct your course. Instead of feeling criticized, think of feedback as an opportunity to learn and adjust accordingly. In this article, you’ll learn about different types of feedback, why we aren’t always great at responding to it, how to respond to feedback better, and how to use it to achieve your goals.

How to Reduce External Triggers for Distraction

Do you struggle with workplace distractions? What are the two worst external triggers for distraction and stress? Is it possible to control the environment around you and cut them out? According to Nir Eyal, the two biggest external triggers for distraction at work are other people and email. It may be impossible to cut them out of your workday, but it is possible to reduce distraction from communication by setting boundaries. Here is what Nir Eyal has to say about reducing distractions from communication at work.

Setting Expectations at Work: Clarity Is Key

Why is it important to set clear goals and expectations at work? What should workplace goals look like and how do you set them? Employees don’t want to fail, and employers don’t want their employees to fail. So, the best way to set your employees up for success is to set clear expectations for their work. In this article, we’ll discuss the importance of setting clear expectations and suggest some actionable pointers on how to approach expectation setting.