The World's Best Book Summaries
What is psychological safety at work? How can you cultivate it and why is it important? Psychological safety at work is the trust that allows teams to do their best work. People are able to have productive conflicts and discussions without it bleeding over into a personal relationship conflict. Read on for more about psychological safety at work and how to create it.
What are 360-degree reviews? How are they run and why do they offer better feedback? A 360-degree review is a process in which every peer, subordinate, and manager or supervisor provides feedback to an individual. It is also known as multisource feedback. Keep reading for more about 360-degree reviews and how they’re used at Netflix.
Do you want to brush up your negotiation skills? What are some negotiation exercises you can practice? These three negotiation exercises are based on the negotiation principles laid out in Never Split the Difference, a negotiation handbook written by former international FBI hostage negotiator Chris Voss. They will help you practice key negotiation skills such as mirroring, conducting an accusation audit, and formulating calibrated questions. Try these negotiation exercises to level up your negotiation game.
What is the NVC empathy approach? How can you apply it in practice? Nonviolent Communication provides a helpful framework for maintaining an empathic presence when people express themselves. In NVC, empathy requires focusing our full attention on the person and listening for the needs and feelings beneath their words. Read about NVC, empathy, and communication.
Are you an extrovert in a relationship with an introvert? Do you know how to communicate with an introvert? Opposites often attract, including introverts and extroverts. But it is important to know how to communicate with an introvert because it’s different than with an extrovert. Keep reading for some tips on how to communicate with an introvert.
How do you create an effective commercial? What tips are there for creating great commercials? Effective commercials work because they help convert a customer’s brand loyalty. In his book Ogilvy on Advertising, David Ogilvy offers tips on how to create commercials that work. Keep reading for tips on how to create effective commercials.
What is the culture map and how does Netflix use it? How can it help you better understand the different cultures of people you work with? A culture map is a tool that maps out key characteristics of a given culture. Understanding points of overlap and deviation help you communicate better across cultures. Read more about the culture map as a tool and how Netflix was able to use it successfully.
What is the NVC conflict resolution method? How does it differ from the traditional compromise-oriented approach? Unlike the traditional approach to conflict resolution, the nonviolent communication (NVC) method does not aim for a compromise. Instead, the NVC approach focuses on what both parties need and creates solutions that will meet those needs in full. Read about the NVC conflict resolution process and how it is executed in practice.
What is the Chris Voss “that’s right” principle? What does it mean when someone says “that’s right” in a negotiation? According to Chris Voss, “that’s right” signals an important milestone in a negotiation. It means that your negotiating counterpart has come to embrace what you have said, and it is their way of acknowledging you seeing things their way. Read about the Chris Voss “that’s right” principle from the former FBI hostage negotiator.
Why is ad imagery important? How can you create the best ads using ad imagery? Ad imagery refers to the graphics or photos in an ad. Imagery is often the first thing people connect with in an ad, so it’s important to make sure you have great ad imagery. Read more about ad imagery and how to successfully create an ad.