Communication Archives

The Best (and Worst) Books on Dating

Looking for the best books on dating and relationship advice? Which books best fit your needs, and which ones should you avoid? Books about dating have been around for ages, and the advice changes with the societal and cultural changes that happen over time. So, with the abundance of material out there, it can be difficult to know which book is right for you. This is why we put together this list of the best books on dating. We separated our list into three categories: the best books for couples, books about psychology and communication, and books for the tough

How Distorted Perceptions Cloud Your Leadership

What does it mean to be “inside the box” in the leadership fable Leadership and Self-Deception? How can having distorted perceptions of others make you a poor leader? In the Arbinger Institute’s story, Tom is a new manager who is called out for leading inside the box. He realizes that he hasn’t been treating his employees kindly—or even seeing them as people. Continue reading for an overview of Tom’s story and leadership advice for facing your distorted perceptions of others.

Coaching Tips: How to Ask Questions More Effectively

Looking for some coaching tips to make you a better coach, manager, or leader? How might you take your coaching skills to the next level? As a coach, you already know some great questions you can ask to move your clients or team members forward. But you probably could benefit from some coaching tips on the best way to ask those questions. Continue reading to get a few coaching tips to take you to the next level.

How to Encourage Collaboration in the Workplace

Why is it important to encourage collaboration in the workplace? What can you, as a leader, do to foster collaborative relationships amongst your team members? The success of your project and your leadership depends on a sense of shared creation and shared responsibility. Consistently, research shows that leaders who cultivate collaborative relationships in their teams are viewed as highly effective and inspire the highest levels of engagement. To encourage collaboration in the workplace, follow these four practices:

4 Effective Ways to Build Trust With Customers

How do you build trust with customers? What are customers wary of? You can build trust with customers by aiding the customer’s research, providing support documents, and putting all negotiations on paper. You need to build trust because customers are usually wary of salespeople and do not always trust their own ability to make the right decision. Read on to learn more about how to build trust with customers.

How to Practice Mindfulness in Relationships

Why is it important to be present in a relationship? How can a lack of presence sabotage your relationship? When you are not present in a relationship, it’s very easy to misconstrue actions and situations and become reactionary, even explosive. Sooner or later, your lack of presence will poison the relationship to the point where it can no longer be mended. Practicing mindfulness in relationships is a two-step process: 1) first, accept yourself, and 2) second, foster non-judgmental communication with your partner. We’ll discuss both of these principles below.

The 2 Powerful Coaching Questions You Should Ask

What are some powerful coaching questions? How can you help your employees in a big way simply by asking the right questions? As a manager, you want to help your team members think strategically, make better decisions, learn new skills, and grow in their work. You can do all of this simply by asking two powerful coaching questions: the strategic question and the learning question. Keep reading to learn how to ask these powerful coaching questions.

6 Tips for Providing Effective Customer Service

How do you provide effective customer service? What should you never prioritize over customer satisfaction? The secret to providing effective customer service is to prioritize the satisfaction of the customer above all else. You must never prioritize rigid company policy and sales processes above the happiness of your customer. Read on to discover the principles of effective customer service.

Adopt a Supportive Leadership Style: Ask This Question

How to Embrace Vulnerability in Leadership

What is a supportive leadership style? What difference can it make for your team? Too often, managers control, micromanage, or rescue their employees. In contrast, a supportive leadership style wins your team members’ trust and respect—and it allows them to grow. The Coaching Habit recommends making a habit of asking one particular question. Read more to learn the question at the heart of a supportive leadership style.

How to Connect With Customers and Boost Sales

How do you connect with customers? Why should you avoid disagreements with customers? You connect with customers by agreeing with the customer, no matter what the customer says. This will make the customer feel positively towards you, and ready to interact with you. You should avoid disagreeing with a customer because it will make the customer more entrenched in his position and the customer may lose enthusiasm for doing business with you. Read on to discover how to connect with customers successfully.