What constitutes effective feedback? How can you ensure that your feedback is acted upon? According to Douglas Stone and Sheila Heen, the authors of Thanks for the Feedback, there are just two elements of feedback: 1) the looking-back element, and 2) the looking-forward element. To ensure your feedback is taken on board, make sure that the receiver understands both parts. Here is how to structure feedback to ensure both the giver and the receiver are on the same page.
The 2 Elements of Feedback and How to Deliver Them










