How do you react to feedback? What factors determine whether you are going to act on the feedback given or dismiss it as unimportant? According to communication experts Douglas Stone and Sheila Heen, we react to feedback, not because of the content of the feedback itself, but because of who gave it to us and our relationship with them. If we receive feedback from those we like (relationship trigger 1) and who treat us well (relationship trigger 2), we are more likely to heed their insights. Otherwise, we look for ways to disqualify the feedback. In this article, we’ll discuss
The Psychology of Feedback & Relationship Triggers










