Communication Archives

Mark Goulston: Listen to Understand, Not to Respond

What does it mean to “listen to understand”? How do you suppress the tendency to come up with a reply, and instead, channel your energy to really understand what someone is saying? As a popular adage goes, we should listen to understand, not to respond. However, most of us do the opposite: Instead of attempting to really understand the deeper meaning behind words, we try to come up with a response. With this in mind, here’s how to listen to understand, according to psychiatrist Mark Goulston.

7 Writing Tips for Beginners With Little to No Experience

Do you want to improve your writing? What are some helpful writing tips for beginners? For new writers, the art of writing can be a tough one to master. It requires patience and perseverance, but luckily it’s a learned skill for anyone. If you’re looking to get into writing as a hobby or career, here are some tips that can help you out.

How to Make People Feel Valued

Why is it important to make people valued? How can you show someone that they matter to you? We all want to be seen, heard, and most importantly, valued. Experts say that making others feel valuable isn’t just good for the person you’re valuing, it’s good for yourself because it makes you feel more connected, trustworthy, and happy. Below, you’ll learn how to make people feel valued, according to Mark Goulston.

What Can You Do With ChatGPT? (+What Not to Do)

What can you do with ChatGPT? What are the best ways to use it? What are ChatGPT’s limitations? ChatGPT, a new language generation tool, was an instant hit upon its release in November last year. While the bot is uncannily good at holding conversations, producing written texts, and coding, it also generates many outputs that are biased or factually incorrect. Keep reading to find out what you can do with ChatGPT, plus its limitations.

How to Deal With Difficult Customers: 5 Proven Tactics

6 Tips for Providing Effective Customer Service

Do you work in customer service? Do you deal with difficult customers often? Customer service isn’t always easy. Sometimes, you’ll be in a situation where a customer is unhappy with a product or service and you have to find a solution for them. Fortunately, we have several tips to help you handle challenging customers. Learn how to deal with difficult customers with these effective methods.

Robert Greene: The Art of Seduction Quotes

Are you looking for The Art of Seduction quotes by Robert Greene? What are some of the most noteworthy passages worth revisiting? In his 2001 book The Art of Seduction, Robert Greene provides insight into the nature of seduction, offering a template for how to successfully seduce people. Seduction is often sexual, but can also be used to gain adoring friends, followers, and political supporters. Below is a selection of The Art of Seduction quotes with explanations.

How Fear Leads to Silence in the Workplace

Does your company promote open communication? Do your employees have a voice at work? In psychologically unsafe workplaces, employees will feel silenced and belittled. Amy C. Edmondson’s book The Fearless Organization explains how a culture of silence will eventually hurt the company down the line. Continue reading to learn how silence in the workplace harms workers, leaders, and businesses.

13 Essential Books to Improve Writing Skills

Do you have writer’s block? Do you want to improve your writing skills? Whether you’re writing a novel, advertisements, or an essay for class, good writing skills will come in handy. Thankfully, these skills can be learned through practice, perseverance, and a good book. Below, we’ve listed thirteen essential books that every writer should read to improve their skills.

How to Organize Contacts & Improve Relationships as a Result

How effectively do you keep track of all the people in your life? Do you ever lose phone numbers or forget important birthdays? In his book The Organized Mind, neuroscientist Daniel J. Levitin discusses how to externalize and sort information and objects. He explains how can you use the power of externalization and organization to improve your relationships. Keep reading to learn why modern relationships can overwhelm us and how to organize contacts in a way that takes that pressure off.

Why Is Misinformation Bad & How Can You Stop It?

Why is misinformation bad? What are the consequences of spreading bad information? How can you stop it? Misinformation and disinformation are everywhere, leading to inaccurate beliefs and distorted worldviews. However, refuting these forms of false information can be extremely difficult. Read on to learn why misinformation is not only bad, but at times dangerous, and how you can stop it from spreading.