The World's Best Book Summaries
What are the benefits of loyal customers? What do loyal customers contribute to your success? Patt Flynn calls the most loyal customers “superfans” and says they’re people so passionately devoted to a brand that they have made it part of their identity. In his book Superfans, he reveals the four benefits of having these loyal customers. Continue reading to learn more about loyal customer benefits.
Want to know how to promote core values in the workplace? How can you build and communicate a system of values in your organization? Considering the benefits of well-defined core values, it can be tempting to simply dictate values to your staff, says Patrick Lencioni. However, employees struggle to embrace assigned values. Lencioni advises you to instead identify the values that employees already strive for and turn them into official policy. Keep reading to learn how to promote core values in the workplace, according to Lencioni’s advice.
Want to know how to develop a business plan that’s simple yet actionable? What do business experts recommend? Anything You Want author Derek Sivers takes a non-traditional approach to business ownership by centering on honesty, creativity, and humanity. By following his concept of developing a business plan, you can learn how to take small steps toward turning your business dream into a reality. Read on to learn how to develop a business plan, according to Derek Sivers’s advice.
In business, why is there a distinct difference between change vs. transition? Which is worse to manage: change or transition? In Managing Transitions, Susan and William Bridges explain that to effectively manage transitions, you must first understand the difference between a change and a transition. Understanding the difference serves both the organization and the manager. Continue reading to understand how the authors differentiate between the two concepts.
Does your organization have a common mission? How can you help your organization to be true to its mission? Your organizational mission is your company’s end goal. Without a clear and ambitious end goal, your organization won’t reach its true potential. According to Peter Senge, commitment to the common mission forms when people orient their personal objectives toward the overarching goal of the organization. Here’s how your organization’s common mission drives performance.
How do you build customer loyalty? What strategies can help you cultivate a base of superfans? In Superfans, Patt Flynn provides five strategies for building customer loyalty. These strategies include creating value, providing a personal connection, fostering community, creating memorable experiences, and involving your fans in the company. Let’s dive into how to build customer loyalty with these five strategies.
Want to know how to improve team culture? How can you use company values in team building? Patrick Lencioni is the author of many books on leadership, including The Five Dysfunctions of a Team and The Ideal Team Player. In The Four Obsessions of an Extraordinary Executive, he explains how to improve team culture in a series of actionable steps. Read on to learn how to improve team culture in three steps, according to Lencioni.
Wondering how to keep employees happy? Which methods are free, yet most effective? Author and entrepreneur Derek Sivers wrote Anything You Want to show business owners how to pursue their dreams successfully while maintaining humanity and empowering their employees. In his book, he explains how to keep employees happy using four management methods that create lasting results. Read on to learn how to keep employees happy, according to Sivers’s advice.
What is Managing Transitions by Susan and William Bridges about? What are the main takeaways of the book? In Managing Transitions, William Bridges and Susan Bridges provide a guidebook for any leader that wants to survive organizational change. Leaders must go through the three-step emotional process of transition that is most known as the Bridges Transition Model. Read below for a brief overview of their book.
What does Peter Senge mean by a “shared vision”? What can you, as a leader, do to create a sense of shared vision among your employees? A shared vision is the third discipline in Peter Senge’s framework for creating a learning organization. According to Peter Senge, a shared vision gives the organization the energy and perseverance to work toward its long-term goals. Here’s how you can instill a sense of shared vision among the people working for your organization.