The World's Best Book Summaries
Do you find it difficult to admit that you were wrong? Why is it so hard to own up to your mistakes? Admitting you were wrong can feel like a blow to your ego and self-image, but it’s an essential step to growing as a person. When you make a conscious effort to admit you were wrong, you express humility, which shows courage and open-mindedness. Here’s how to get better at admitting you are wrong, according to Adam Grant.
What is the importance of kindness? What are the benefits of showing gratitude? Acts of kindness can boost your happiness and the happiness of those around you. Kindness expresses appreciation, love, and positivity—all of which can help you build meaningful relationships. Let’s look at the top four reasons why kindness is important in our world.
Looking for some customer interaction examples? How does creating positive interactions improve your business? Jay Conrad Levinson is a marketing expert who aims to show business owners inexpensive ways to boost their brand image. In his book, Guerrilla Marketing, Levinson illustrates examples of customer interactions that help to win over your target market. Keep reading to find out Levinson’s four customer interaction examples, based on his book, Guerrilla Marketing.
Why is marketing appeal important? How do you define your brand’s marketing appeal? According to marketing expert Jay Conrad Levinson, you should focus your marketing efforts on appealing to customers that already want what you have to offer. Levinson claims that you should then strive to create an ad campaign and positive interactions that target these specific customers. Keep reading to learn how to define your marketing appeal, according to Levinson’s advice.
What is productive disagreement? How do you disagree with someone in a respectful and non-combative way? Disagreeing productively means that you and the other person have a natural give and take and maintain an openness to working together. When you think of disagreement in this way, you can approach it as a fluid exchange of ideas—a generative and creative interaction rather than a combative argument. Here’s how to have a productive disagreement, according to Adam Grant.
What are defensive behaviors? How can you categorize them? Which ones are you possibly engaging in? You adopt defensive beliefs and behaviors to avoid feeling your pain and prevent similar painful situations from occurring, according to holistic psychologist Nicole LePera. Further, she says you adopt the same defensive beliefs and behaviors that your parents used to cope with their pain. Read on to learn the seven defensive behavior categories, including the meaning of each, according to LePera.
How often do people from different teams in your company work together? Do they communicate effectively? When Satya Nadella became CEO of Microsoft in 2014, he discovered why the company had fallen behind the pack in terms of innovation. One of the barriers he identified was the lack of collaboration and communication among the various teams in the company. Continue reading to find out how Nadella cultivated cross-team collaboration at Microsoft and to learn seven tips for better cross-team communication.
How important is it for a leader to have empathy? How can a leader let employees know that their needs matter? Microsoft CEO Satya Nadella believes that empathy is central to good leadership. In his book Hit Refresh, he argues that leaders must continually solicit employee feedback and listen to their points of view with sincere caring. Keep reading to understand Nadella’s approach to leading with empathy.
What is the foundation of trust? What sustains relationships over time? Empathy is the central theme of Microsoft CEO Satya Nadella’s business philosophy. He defines empathy as the cornerstone of all that he does. Nadella promotes empathy as the foundation of trust, which sustains both personal and professional relationships over time. Continue reading to learn about the connection between empathy and trust.
How can you better understand other people’s feelings? What are the benefits of empathizing with others? If you want to understand other people’s feelings, you need to first understand your own emotions, according to Lisa Feldman Barrett. Barrett is a neuroscientist and psychologist who has devoted herself to deconstructing old theories of emotions to create a new, more accurate theory. Read on to learn the myths and truths Barrett has identified about understanding other people’s feelings.