Business Archives

Why Business Mistakes Are Necessary for Success

Are you beating yourself up over a business mistake that you made? Did you learn anything from this miscalculation? Part of having a career is taking creative risks. Tony Hsieh, the former CEO of Zappos, emphasizes the importance of his own risks and mistakes when building Zappos as a successful company. He further claims that business mistakes should not be seen as a personal failure, but as a step to success. Keep reading to learn more about how business mistakes are natural and should be acceptable in the workplace.

Overview of the Zappos Book—Delivering Happiness

Have you read Tony Hsieh’s book Delivering Happiness? What are the most important takeaways from the book on Zappos’s culture? As the former CEO of Zappos, Hsieh wrote Delivering Happiness to reveal the secrets behind Zappos’s healthy work culture, and how he implements happiness into his company’s mission statement. In his book, Zappos is said to be built on employees’ and customers’ happiness. Learn more about the most important principles taught in Tony Hsieh’s Zappos book.

How to Improve Company Culture: 4 Tips for Managers

Do you get a bad vibe from your company? Are you looking for tips on how to improve your company’s culture? Knowing how to improve company culture can greatly benefit your employees’ work experience. According to former CEO of Zappos Tony Hsieh, there are four ways to make your company’s environment positive and healthy: listening to your employees, creating a list of cultural principles, hiring employees who will uphold the culture, and protecting your company from bad investors or board members. Find out how to improve company culture with these four steps.

How to Approach Business as a Poker Game

Have you ever considered poker as a business strategy? Are you struggling to focus on your long-term goals, rather than your short-term ones? Former CEO of Zappos Tony Hsieh claims that starting a business is like playing a game of poker. As a business manager, you must focus on the long-term planning for your company’s success, just as you would pre-plan how you’re going to bet or switch tables in poker. Learn how looking at poker as a business may aid you in improving your business strategies and planning.

How Empowerment in the Workplace Motivates Workers

Are your workers having trouble getting motivated? How can you encourage empowerment in the workplace? Former CEO of Zappos Tony Hsieh strongly feels that supporting employees is essential in creating a thriving business. Employees who feel trusted and empowered in the workplace are more motivated to be better at their job. Read on to learn more about ways to increase workplace empowerment by providing employees with the resources and opportunity to improve their work.

Working With Vendors: The Golden Rule

What are the standards for working with vendors? How can you build a strong relationship with your vendors? Like customers you work with, vendors require the utmost respect and attention. Former CEO of Zappos Tony Hsieh claims that a positive relationship with your vendors is important for your company’s mission and reputation, and all it takes is to follow the Golden Rule. Let’s explore how working with vendors is similar to customer service, and how to treat your vendors with the highest regard.

3 Theories on Happiness to Help You Succeed at Work

What are Tony Hsieh’s three theories on happiness? How can your life and business value happiness more? In his book Delivering Happiness, Hsieh proposes that there are three theories on happiness in business: there are different elements, levels, and kinds of happiness that can be achieved. Applying these theories to your life and work can help you move up in the business world. Keep reading to learn more about Hsieh’s three theories of happiness.

Humility at Work: How to Humble Yourself on the Job

Can being overconfident make you worse at your job? How can you maintain a good level of humility at work? Staying humble and thinking rationally is imperative for entrepreneurs and employees. Overconfidence can lead to reckless decisions and fractured work friendships, but former Zappos CEO Tony Hsieh believes that there is a way to avoid this by acting with humility at work. Here’s more on why you should stay humble at work, and how to avoid overconfidence.

What Is Great Customer Service? The 2 Key Elements

What is great customer service? What should you do to encourage effective customer service in your business? A customer’s emotional experience can determine whether or not they will return to your business. In Delivering Happiness, Zappos’s former CEO Tony Hsieh describes the importance of great customer service and how his employees achieved it. Learn more about what great customer service is and the steps you can take to ensure your customer will have a positive experience.

How to Practice Clarity in Writing

Do you want to achieve clarity in your writing? What is the key to writing clearly? Whether you’re writing fiction or nonfiction, politics or humor, sportswriting or essays, clarity in writing is extremely important. If your writing isn’t clear, you won’t be able to properly convey your point. Here’s how to write more clearly.