What are the three components of intrinsic motivation? How does each element contribute to intrinsically driven behavior?
Intrinsic motivation is made up of three components: autonomy, mastery, and purpose. Autonomy is having a choice in what you do, and being self-driven. Mastery is wanting to get more skilled and be recognized for competency. Purpose is understanding why you’re doing the work, it is often centered around helping other people.
Below, we’ll look at each component entails in practice, and how it contributes to intrinsic motivation.
Autonomy gives you more internal choice over what to do and how to do it. Autonomous motivation has been associated with good things: greater conceptual understanding, better grades, job satisfaction, higher productivity, less burnout, faster company growth, and better psychological health.
According to Daniel Pink, autonomy is acting with internal choice but it is different from independence.
Autonomy does not imply doing it alone and refusing the help of others. Instead, autonomy means acting through internal choice and not being driven by external pressure.
Why is autonomy so uncommon in today’s work environments? Historically, “management” has assumed the worst of people. “Left alone, workers get distracted and shirk their responsibilities. Without being told what to do, people will screw it up. Therefore, workers must be monitored and micromanaged.”
But Drive argues that humans are naturally wired to be self-driven. Look at infants and children – how many are not naturally curious, internally driven to explore the world without dangling rewards? Instead, we have our intrinsic motivation beaten out of us through rigid, paternalistic environments: home, school, and work.
To develop an intrinsically motivating environment, you need to allow people to rekindle their autonomy. Counter-intuitively, people who are given more freedom may be even more accountable for their work, not less (maybe because when given more trust and freedom, they don’t want to let their employer down).
For best results, people need to have autonomy over four major dimensions of their work: the task, the time, the technique, and the team.
Autonomy Over Tasks
In typical work environments, the entirety of what you work on is decided. Instead, people should enjoy some autonomy in choosing what they work on.
One common way to implement this is by giving 20% time to employees to work on any project they want. The only requirement is that the project should further the goals of the organization somehow.
In some cases, this has seemed to unleash employee creativity:
- In the mid-20th century, 3M gave technical staff 15% free time. Post-its arose from this free time.
- For much of its early history, Google gave 20% time to employees, leading to famous projects like Gmail, Orkut, and Google Translate.
- Georgetown University Hospital gives nurses autonomy to conduct personal research projects.
Companies that give 20% time believe it signals trust in their employees to do good things and stay efficient when the leash is taken off.
(Shortform note: in 2013 Google officially repealed 20% time. Employees found it difficult to truly spend 20% time on personal projects – those who worked more on company projects seemed to have higher performance reviews; managers put pressure on employees to work on official projects instead. This doesn’t mean it’s now a bad idea, but rather that it may have become inappropriate as Google matured.)
Another way to give autonomy over tasks is by holding a FedEx day, where workers are given freedom to work with a team on a project of their choice. The only restriction is that they must ship the project within a day (hence FedEx). These are also known as “hack days.”
Autonomy Over Time
Many work environments require facetime at the office during specific hours. Checking in late or leaving early are signs of negligence. Some workers are now expected to be available by text, email, or Slack around the clock. This leash crowds out personal time, reduces satisfaction, and increases turnover.
The antidote is a Results-Only Work Environment (ROWE), where the focus is on the work itself rather than when they do it. Workers still need to meet goals and deadlines, but as long as they achieve their goals, they can work whenever and wherever they want.
Some companies like Netflix have pushed the boundary even further, giving unlimited vacation days. (Shortform note: critics of unlimited vacation time argue it gives less guidance on what is acceptable and creates social pressure to take even less vacation than when the limits are clearly spelled out.)
Some work structures, like the legal billable hour, are so centered around time that ROWE seems hard to implement. But some legal firms are moving toward flat rate billing for projects, rather than a time-based fee.
Autonomy Over Technique
Even when workers doesn’t have full autonomy over what they do, they can still enjoy autonomy over how they do it. Work doesn’t need to be micromanaged – given goals to hit, people can figure out the best way to achieve them.
- Zappos gives support staff freedom on how to serve the customer, doesn’t require scripts, and doesn’t monitor calls. This has famously led to some support calls lasting hours, with a very satisfied customer on the other end.
- JetBlue hires remote support staff and allows them to answer customer calls from home. This allows drawing from a deeper pool of talent, like parents, retirees, and people with disabilities.
(Shortform note: the book doesn’t go much further beyond support staff agents, but you can generalize this idea to most types of work. Make sure the worker understands the big picture – why it must be done, and what the desired result is – and trust that the worker will figure out the details herself.)
Autonomy Over Team
In most companies, you don’t get a choice of whom you work with. But this can lead to especially frustrating scenarios when you can’t stand certain teammates.
Some companies are experimenting with allowing people to choose their team:
- At Whole Foods, candidates work 30-day trials with a team, and the current employees decide whether to hire the person.
- At Facebook, new engineers spend 6 weeks in a coding boot camp. Then they interview with different teams and decide which to join.
- For 20% time and FedEx days, people can choose their own temporary groups to work with.
Across tasks, time, technique, and team, different people may have different preferences for how much of each type of autonomy they want. Some people may even want no autonomy for one or more of these. Try to match the best autonomy to each person.
People naturally want to get better at skills and get recognized for their competency. This is mastery. According to Daniel Pink, mastery is achieved faster through deliberate practice, which consists of 1) working on tasks that challenge you but aren’t too difficult, 2) having clear goals, 3) getting fast feedback on what you can improve.
1) Mastery Is a Mindset
Some people tend to believe that they’re born with the intelligence they have, and that people don’t get any smarter with work. “I’ve just never been any good at math and I never will be.” This is the fixed mindset you should avoid.
To successfully master something, you instead need to adopt the growth mindset – a belief that your intelligence and abilities are not fixed, that you have the potential to get better at whatever you want to.
People with different mindsets treat challenges differently:
- Fixed mindset people interpret failures as just confirming evidence that they’re not good at something. Growth mindset people interpret failures as feedback to use to get better.
- Fixed mindset people see effort as a negative sign that you’re not good at something – that’s why you need to struggle. Growth mindset people see effort as the way to get better.
- Fixed mindset people tend to set performance goals for themselves, like grades or promotions. Growth mindset people tend to set goals centered around progress and learning, with rewards coming as a natural consequence of mastery.
Education studies have shown that adopting the growth mindset in students leads to greater perseverance through difficulty and more creativity in novel challenges.
2) Mastery Is a Pain
Getting better is painful. There’s no way around it. People are born with different levels of talent, but without effort, this talent is wasted. And if you put in effort, you can exceed someone with greater natural talent who works less hard.
Mastery requires you to traverse failure and setbacks. You have to take incremental steps up, over and over again, consistently, day in and day out. If it were so easy, we’d all be masters of our craft.
There has been much recent writing on the quality of grit, or the combination of passion and perseverance. Grit allows you to persist through the setbacks to achieve the eventual goal of mastery.
3) Mastery Is Never Achievable
A seeming paradox of mastery is that you can never fully reach mastery. Like an asymptote graph, you keep approaching it, inching forward, but the growth never stops.
Great athletes often say that they can always be better – that there’s no such thing as perfection. The journey never ends.
This can be frustrating, but it can also be continuously tantalizing. The next goal is always just out of reach, and you need to learn to enjoy the journey. This is why intrinsic motivation is more enduring than extrinsic rewards – while financial rewards might stop being attractive, a for desire mastery is never satiated.
In addition to autonomy and mastery, purpose drives intrinsic motivation by answering the question: what is the value of what I’m doing? What purpose does the work serve? In particular, people are wired to want to help other people – it may be part of our evolution, selecting for people who do something beyond themselves.
In the absence of outward-looking purpose, people can become anxious or depressed. And if people blindly profit goals, at the expense of building meaningful relationships and achieving purpose, they may regret their emptiness when it’s far too late to change course.
Data suggests that today’s workforce is feeling an increasing need for purpose:
- Volunteerism rates are increasing rates, and this is correlated with increasing levels of worker disengagement. This suggests volunteering nourishes people in ways that today’s work does not.
- Workers rate nonmonetary factors like “giving back to society through work” as more important rewards than money.
- After the 2008 recession, a set of MBAs decided to institute an MBA Oath, centered around “serving the greater good by bringing people and resources together.”
Studies also show that acknowledging purpose makes people work harder and perform efficiently. In an experiment with university fundraisers, the group that was read stories about how raised funds benefited students worked harder and doubled the amount of money raised.
Here’s how to promote purpose in the workplace:
- When discussing goals of management, think beyond sterile words like “value” and “differentiation.” Reach for deeper ideals like honor, truth, justice, and beauty.
- Use the pronoun test to gauge your work environment – do people describe the company in terms of “we,” or in terms of “they?”
- Always explain why something needs to be done. This prevents work from feeling purposeless.
- Donate some company profits to charity, since spending money on others seems to increase our well-being. Even better, give employees autonomy over deciding where they want to send their share of the donation pool.
- Combine purpose with autonomy: give workers 20% time to work on a socially meaningful project.
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- Why you may be feeling unmotivated and unsatisfied at work and in life
- Why financial rewards aren't enough to keep employees motivated anymore
- The three components of intrinsic motivation