Communication Archives

How to Improve Your Nonverbal Communication Skills

Humans communicate both verbally and nonverbally, but we tend to focus on words, which often don’t accurately represent our emotions. In fact, at least 65% of our communication is nonverbal. Nonverbal communication can include signals such as eye contact, gestures, body language, facial expressions, and even one’s posture. So, how can you work to ensure that your verbal and nonverbal communications are in sync? How can you accurately read and interpret others? And how has the COVID-19 pandemic made nonverbal communication more difficult? Continue reading to learn how to improve nonverbal communication.

How to Deal With Shame of Failure

How do you deal with shame? Why is shame inevitable in innovative organizations? You learn how to deal with shame when you accept that it is universal, and you connect with others to work through it and learn from it. Innovative organizations can’t completely resist shame because failure is a natural by-product of constant invention, and shame is largely caused by failure. Read more to fully understand how to deal with shame.

How to Tell Fake Empathy From Genuine Care

6 Ways to Recognize Fake Empathy in the Workplace

What is fake empathy? How do you recognize false empathy? Fake empathy is when you give the impression that you understand and care without truly connecting and engaging with the vulnerability the other person is showing you. You are practicing false empathy when you only feel sympathy on someone’s behalf, but not with them, or you always throw feel-good phrases at others to avoid engaging with their difficult emotions. Read more about the signs of fake empathy.

How to Design Your Customer Relationship Strategy

How do you communicate with your customers? Does your business have a customer relationship strategy? Customers expect businesses to understand the relationships they want and to respond appropriately. However, despite spending billions trying to understand customer relationships, businesses often don’t understand these expectations and end up undermining their interaction efforts. There are two steps to designing your customer relationships strategy: 1) define your touchpoints, and 2) define your interactions. We’ll discuss both of these concepts below.

The Importance of Honest Conversations at Work

How to Be Persuasive and Always Get What You Want

Why do organizations need honest conversations? How do you organize a candid conversation? Honest conversations help leaders engage with their team to address problematic behaviors that could fester and create a toxic work culture. These conversations require an environment that allows space for discussion, and language that lets people comfortably express vulnerability. Read more about the importance of honest conversations in building a thriving work culture.

The Product Ideation Process in 4 Parts

What does the product ideation process look like? How does this process aid in product discovery? In his book Inspired, Marty Cagan explores the product development process. One part of this process is product ideation or the process of creating and sharing new ideas. There are four parts to the product ideation process: interviewing customers, concierge testing, customer exploration, and hack days. Keep reading for an explanation of each step.

Giving Feedback in the Workplace: How to Do It Right

Mastering the Art of Giving Feedback in the Workplace

Is giving feedback in the workplace important? How do you give feedback effectively? Giving feedback in the workplace is crucial to the ongoing development of employees. It helps employees build confidence and identify areas where they need to improve. Effective feedback is ignores the discomfort that comes with telling others they are not performing to the required standard. Read on to master the art of giving feedback in the workplace.

How to Handle Different Priorities in a Relationship

What do you do when you and your significant other have different priorities and goals in life? How do masculine and feminine priorities tend to differ in a relationship? It’s perfectly normal to have different life goals and relationship priorities, in fact, it would be stranger if two partners had the exact same priorities. In the book The Way of the Superior Man, David Deida provides advice for how to handle these differences and support one another. Below, we’ll explore the differences in priority between masculine and feminine, and what your responsibilities are in your relationship.

The 3 Steps to Building Trust in the Workplace

Why is it important to foster a culture of trust in the workplace? What is the relationship between team trust and company performance? Trust is integral to human relationships and to leadership. Higher levels of trust in the workplace strongly predict higher organizational performance across a range of markers, including customer loyalty, market share, ethical behavior, and profit growth. In this article, we’ll take a look at what building trust in the workplace entails in practice.

Building a Product Development Team: The 3 Roles

Who are the most important players on a product development team? What are each person’s roles and responsibilities? Product development teams are made up of three key positions: the product manager, the UX designer, and the engineers. Without these three key roles, a product is doomed to fail no matter how good the concept is. Continue reading to learn about each key role, plus the five additional roles.