Do you want to fix the slowdowns, bottlenecks, and everyday hassles that drain organizations? How do you know when friction is a costly drag versus a helpful safeguard? In their book The Friction Project, Robert I. Sutton and Huggy Rao answer those questions by giving you a clear path for diagnosing, reducing, or adding friction so your team can work smarter and avoid avoidable frustration. This article will discuss the authors’ advice on becoming a friction fixer. First, we’ll explain what friction is, its costs, and its benefits. Then, we’ll discuss how to determine an appropriate level of friction for
The Friction Project: Book Overview and Takeaways










