What is the multi-sided platform business model? How do companies that run on an MSP business model create value for their customers? A multi-sided platform business model (MSP) is where a platform connects several distinct groups of customers with mutual interests. This business model is not a new development—it has existed for centuries. However, it started gaining prominence only in the last decade or so thanks to the advancement of the internet. Keep reading to learn about the concept of the multi-sided platform business model and its key characteristics.
Understanding the Multi-Sided Platform Business Model










