The 15 Best Customer Service Books to Boost Your Career

The 15 Best Customer Service Books to Boost Your Career

Do you work in customer service? Do you own a customer-facing business? How can you improve your communication skills? Exceptional customer service is the key to a business’s success. If you want customers to buy your products, they need to feel supported at every step of the sales process. Build long-term relationships with consumers with these customer service books.

Why Does He Do That?: Quotes by Lundy Bancroft

Why Does He Do That?: Quotes by Lundy Bancroft

What are some of the best Why Does He Do That? quotes? What can you learn about abuse from these quotes? Lundy Bancroft’s Why Does He Do That? explains the motivation and logic behind domestic abuse so that victims can better defend themselves against it. He argues that abusers treat their partners badly because they benefit from doing so. Take a look at the best Why Does He Do That? quotes to get a better sense of the book.

How to Sell Your Business: Advice From John Warrillow

How to Sell Your Business: Advice From John Warrillow

Why should you sell your business? What is the process of selling your business? In Built to Sell, businessman John Warrillow provides advice on how to make your small business sellable. The best way to do this is to build a business that runs on its own and accepting the best offer possible. Keep reading to learn how to sell your business in the smoothest way.

How Overly Critical Parents Cause Self-Hatred in Children

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What happens if you have overly critical parents? How does a parent’s attitude rub off on their child? One of the main reasons why some people have trouble practicing self-compassion is because they have overly critical parents. In her book Self-Compassion, Kristin Neff says that children will replicate a parent’s negative attitude towards themselves. Learn more about the psychology behind critical parenting and how it affects adults.

Reasons to Sell a Business (+ How to Make It Sellable)

Reasons to Sell a Business (+ How to Make It Sellable)

What are the reasons to sell a business? Should you hand over the responsibility to someone else? Built to Sell by John Warrillow takes you through the process of running and selling a profitable small business. One of the biggest reasons why you should consider selling your business is because it gives you multiple options in life. Let’s look at a few reasons why you should consider selling your business to the highest bidder.

How to Encourage Employees to Speak Up at Work

How to Encourage Employees to Speak Up at Work

Do your employees just nod and listen? How can you get employees to speak up? The Fearless Organization by Amy C. Edmondson says that leaders must create a safe space for employees to ask questions, engage in debate, and learn from one another. Building psychologically safe work cultures enables workers to tap into their creativity and innovate, which in turn improves their engagement and performance.  Find out how to encourage employees to speak up below.