Katie Doll, Author at Shortform Books

How to Have a Good Conversation: 3 Principles to Follow

Why should you give your full attention while someone is talking to you? What are the basic principles of having a good conversation? Fierce Conversations by Susan Scott explains that your behavior, body language, tone, and communication style are critical to courageous conversations. Scott discusses three principles to follow that will establish mutual trust and understanding with the other person(s) so you can have an effective courageous conversation. Let’s dive into how to have a good conversation.

What Causes Narcissistic Personality Disorder in Children?

Do all narcissists act the same? What causes narcissistic personality disorder in children? Power by Shahida Arabi says that the clinical definition of NPD includes feeling superior to others, a desire for constant admiration of their superiority, a lack of empathy, and more. Narcissists tend to control and abuse their romantic partners in strategic and sadistic ways. Below we’ll look at the possible causes of narcissistic personality disorder, stemming back to childhood.

The Importance of a Customer-Centric Approach in Business

What are the benefits of a customer-centric approach in business? Why is it advised to keep business strategies simple and straightforward? If you’re running a company, the customer should always be at the center of your focus. Anything other than that creates a complicated system that ultimately fails because projects grow out of control. Continue reading for a customer-centric approach that keeps things in moderation.

Negotiation Genius: Book Overview and Takeaways

What’s the book Negotiation Genius about? Are you ready to be an expert negotiator who gets the best deals? In Negotiation Genius, Deepak Malhotra and Max H. Bazerman give advice to prepare, create value, and maximize satisfaction in your negotiations. They also look at common obstacles you might face and explore ways to avoid them or use them to your advantage. Read below for a brief Negotiation Genius book overview.

Fierce Conversation Quotes on Beneficial Discussions

Do you want to talk about your thoughts and feelings more? What are the top Fierce Conversations quotes that stick in your head? Fierce Conversations by Susan Scott is a guide to having effective dialogue at work or in your personal life. After reading this book, you’ll have all the skills you need to solve issues and achieve happiness in life. Continue reading for the best Fierce Conversations quotes to remember.

What Does NPD Stand For? Breaking Down the Disorder

What does NPD stand for? What are the common characteristics of narcissists? In Power, Shahida Arabi explains the distinguishing characteristics of NPD and what causes it. People can experience different forms of narcissism on a spectrum, whether clinical or non-clinical. Keep reading to learn the true meaning of NPD.

Why Creating Emotional Safety at Work Builds Trust

Do you show your employees you have trust in them? How should you create an environment of emotional safety at work? Trust at work goes a long way, especially from employers to employees. When an employee feels that sense of trust, you’re encouraging them to speak up when problems arise and work on solutions together. Find out how to create a feeling of emotional safety at work, according to The Unicorn Project by Gene Kim.

Will Guidara’s Unreasonable Hospitality: Book Overview

What’s Unreasonable Hospitality by Will Guidara about? How did he manage to create the World’s Best Restaurant for 2017? Unreasonable Hospitality traces Will Guidara’s career and the lessons he learned from each stage. His journey begins as the general manager of Eleven Madison Park and culminates in making it the world’s best restaurant. Read below for our Unreasonable Hospitality book overview.

Fierce Conversations: 2 Models for Effective Discussions

What are Fierce Conversations’ models for truthful discussions? How can you have a productive conversation in small and large groups? In Fierce Conversations, Susan Scott explains that you must choose an effective conversational model to structure important discussions. Following a conversational model is crucial because it allows you to respectfully introduce the topic and learn from all perspectives. Below are two models from Fierce Conversations that you can use for small groups or large meetings.

Power: Shahida Arabi’s Guide to Surviving Narcissism

What is Power by Shahida Arabi about? Are you stuck in a relationship with a narcissist? In Power, Shahida Arabi provides an overview of Narcissistic Personality Disorder (NPD) and describes a narcissist’s signature manipulation strategies. She also gives advice for healing after narcissistic abuse. Read below for a brief overview of Shahida Arabi’s Power.