What difference does empathy make in communication? How can it help you de-escalate tense moments? According to law enforcement trainer and English professor George Thompson, empathy is a powerful tool when you need to introduce calm into a high-stress situation. He presents empathy as a fundamental tool in the Verbal Judo toolbox. Continue reading to learn about the importance of empathy in communication and how to use it to read people.
The Importance of Empathy in Communication (+ Tips)










