Communication Archives

Dealing With Toxic People: Tips From a Psychiatrist

What’s the best way to deal with toxic people? How can you get through to someone who only responds to toxic, negative emotions? We’ve all encountered toxic people in our lives: drama queens who blow things out of proportion, bullies who thrive on provocation, or narcissists who only look out for their best interests. Each type of toxic trait requires a different strategy, but the main thing to keep in mind is not to let their behavior rub off you. Keep reading for tips for dealing with toxic people.

The Best Open-Ended Sales Questions for Undecided Customers

Want to know some of the best open-ended sales questions? What are the best techniques for asking open-ended questions? Author and sales expert Phil M. Jones wrote Exactly What to Say to teach readers how to use conversational selling to appeal to their customers’ subconscious minds. Jones claims that the best open-ended sales questions should help you to control the direction of the conversation. Keep reading for the best open-ended sales questions, according to Jones.

The 3 Major Psychological Barriers to Listening Well

Are you a good listener? Or do you, like most people, listen to respond instead of to understand? Listening is one of the most important yet overlooked communication skills you can develop. Most people aren’t very good at listening because they listen with the intention to respond, not to understand. Keep reading to learn about the major psychological barriers to listening well, according to psychiatrist Mark Goulston.

How to Seduce Someone: Create a Sense of Intrigue

How do you seduce someone? Is there a universal seduction technique that works on everyone? According to Robert Greene, the author of The Art of Seduction, the first step to seducing someone is to lure your “victim” or target by creating an air of intrigue about you. By creating a sense of intrigue, you’ll make your target invested in finding out more about you. With this in mind, here’s how to seduce someone, according to Robert Greene.

Closing the Deal in Sales, Even if They Say No

Want some tips for closing the deal in sales? How can you best handle a “yes” or “no” response from your client? In Exactly What to Say, business expert Phil M. Jones describes how to improve your business interactions by using key phrases that appeal to your listener’s subconscious mind. He offers tips for closing the deal in sales, telling you what to say to capitalize on a “no” or “yes.” Read on to learn Jones’s advice for closing the deal in sales, regardless of the customer’s ultimate response.

What Is a Vision Document in Project Management?

What is a vision document in project management? What are the key qualities of strong vision documents? According to Scott Berkun’s book Making Things Happen, creating a vision document is an important part of the planning phase for any project. In the book, Berkun offers some tips to help you make a motivational vision document for your project. Read on to learn what a project vision document is and how to make one, according to Berkun.

Why How You See Yourself and How Others See You Differs

What impression do you make on other people? Do you think people see you the same way you see yourself? Sometimes, our judgments about how we come off to other people are far from how they actually perceive us. When there’s a dissonance between how you see yourself and how others see you, misunderstandings can arise. Here’s how you can minimize dissonance in interactions with others.

How to Manipulate Someone Into Liking You

How do you get someone to like you? What are some manipulative tactics you can use to get someone to fall for you? In his book The Art of Seduction, Robert Greene explains how to intentionally manipulate someone’s emotions to get them to like you. To that end, he provides several manipulative tactics to make someone totally fixated on wanting to be with you. With this in mind, here’s how to manipulate someone into liking you, according to Robert Greene.

Responding to the Most Common Sales Objections

How should you respond to some of the most common sales objections? How can you save the sale when a customer objects? In Exactly What to Say, business expert Phil M. Jones explains how to boost sales by relying on conversational selling and key phrases. In the book, he describes the most common sales objections and advises readers on what to say in response. Read on to learn how to handle the most common sales objections, according to Jones.

How to Be a Good Judge of Character: Manage Your Biases

The 25 Cognitive Biases: The Lollapalooza Effect

Do you consider yourself a good judge of character? How reliable are our social judgements? When we judge other people, we inadvertently but inevitably do that through the lens of personal biases. This results in generalizations and inaccurate judgments about people that can cause us to overlook the true reasons for their behavior. Keep reading to learn how to be a good judge of character.