The World's Best Book Summaries
What are the principles of servant leadership in Christianity? How can you serve as a leader in your company or community? Leadership is a serving position, Clay Scroggins says. The vision of the future that you use to inspire people must benefit others, not just yourself. Continue reading to learn how to be a servant leader, based on Christian values.
What is an operational framework? What are ways to get your employees on the same page about customer experience? To create a quality mindset as a manager, you need to create operational frameworks for your company. A framework is essentially a detailed plan that every employee should follow to meet the same goals. Continue reading for an overview of an operational framework’s purpose in a business.
What makes the Starbucks store design stand out? When did Starbucks change the aesthetic of its stores? In the 2000s, Starbucks went through a technological and aesthetic overhaul. In addition to receiving semiautomatic coffee machines and laptops, Starbucks stores also got a new look for a cozier atmosphere. Here’s how former CEO Howard Schultz rationalizes the decisions behind these innovative changes.
What’s the real meaning of procrastination? What are some common misconceptions about procrastination? In Solving the Procrastination Puzzle, Timothy A. Pychyl explains what procrastination is and what procrastination isn’t. More specifically, he addresses the idea that we procrastinate because we’re bad at managing our time. Keep reading to learn why procrastination originates from unregulated emotions, not bad time management.
Which customers are worth letting go of? How do you know who your most valuable customers are? Mike Michalowicz says that an important component of the quality mindset in business is focusing your time, energy, and resources on your most valuable customers. Not every customer is going to be a good customer, so you need to learn how to differentiate between the bad and the good. Take a look at how to treat customers that will help or hurt your company down the line.
Are authority and leadership the same thing? What makes someone a leader without having a position of authority? Clay Scroggins believes that God gave humanity the responsibility to lead. Unfortunately, you may neglect this responsibility because you mistakenly believe that you must hold a position of authority to be a leader. Let’s look at authority vs. leadership to show why you don’t need to be in a high position to take charge.
How does Starbucks help the environment and society? How was Starbucks involved in the 2008 American presidential election? Howard Schultz says that customers are drawn to Starbucks because of its commitment to social and environmental responsibility. In 2008, Starbucks took on three new social initiatives to reach out to the public and help people in need. Discover more about Starbucks’s social responsibility efforts.
Why is procrastination bad? How does procrastination affect your physical health? Timothy A. Pychyl contends it’s important to be aware of the specific ways your procrastination habit works against you. After all, procrastination keeps you from putting your limited time to the best possible use, and this can have a cascade of consequences. Below, we’ll consider three ways that procrastination can sabotage you.
What is self-leadership? How can you lead yourself to greatness? The one thing you can control is yourself, Clay Scroggins says. This is the most essential kind of leadership to embrace, as you’ll always have authority over your own behavior, regardless of your position in an organization. Below, we’ll explore a few types of self-leadership you should embrace.
Why do people love Starbucks so much? What’s the customer experience at Starbucks like? When Starbucks was in desperate need of a new business model, one of Howard Schultz’s areas of focus was customer service. Schultz made changes in three key areas: improved communication with customers, polished store design and operations, and renewed social and environmental commitments. Let’s explore each of those areas now.