Powerful Phrases for Dealing with Difficult People (Overview)

A bearded middle-aged man reading a book by a window in a cafe

Do you struggle to communicate with difficult people? What if you had the tools to handle challenging interactions more effectively? In Powerful Phrases for Dealing with Difficult People, business consultant Renée Evenson offers practical advice for improving relationships through better communication. She outlines a five-stage process for resolving conflicts and creating more cooperative environments, personally and professionally. Read on to discover how you can transform your challenging relationships and become a master of conflict resolution.

Practical Tips for Tighter Writing From the Authors of Smart Brevity

A woman's hand with turquoise nail polish uses a red pen to edit a piece of writing to achieve tighter writing

Would you like to make your writing more impactful? Do you want to learn how to communicate your ideas more effectively and keep your readers’ attention? Smart Brevity by Jim VandeHei, Mike Allen, and Roy Schwartz shares practical advice on tighter writing. The authors recommend using shorter words, active voice, and visual cues to enhance your writing style. These techniques can help you create clearer, more engaging content. Read on to discover how you can transform your writing and captivate your audience with these simple yet powerful strategies.

The Importance of Conflict Resolution: A Necessary Part of Life

A cartoon of a man and woman arguing on a couch illustrates the importance of conflict resolution

Do you have difficult people in your life? Are you looking for ways to improve your relationships? Renée Evenson’s book Powerful Phrases for Dealing with Difficult People offers valuable insights on the importance of conflict resolution. Because conflict is inevitable, conflict resolution skills are a must—at work and at home. Read more to discover how to transform challenging situations into opportunities for growth and stronger relationships.

How to Write Social Media Posts: Be Brief to Be Heard

A smiling man with a beard and eyeglasses working on a laptop in a cafe illustrates how to write social media posts

Are you struggling to make an impact on social media? Do you want to learn how to write social media posts that grab attention and deliver your message effectively? In Smart Brevity, authors Jim VandeHei, Mike Allen, and Roy Schwartz provide insightful tips on crafting compelling social media content. They emphasize the importance of brevity, clarity, and visual appeal in capturing your audience’s attention in today’s fast-paced digital landscape. Read on to discover expert tips on how to write social media posts that stand out and engage your followers across various platforms.

Conflict Resolution Plan: What to Do Before a Confrontation

A woman calming down with papers in front of her illustrates a conflict resolution plan

Do you have an unresolved conflict in your life? What’s the best way to approach it without making the situation worse? In Powerful Phrases for Dealing with Difficult People, Renée Evenson emphasizes the importance of creating a conflict resolution plan before engaging in challenging conversations. She provides practical strategies to help readers navigate tense situations with empathy and composure. Read on to discover how you can develop a robust conflict resolution plan and improve your communication skills when things get tense.

Concise Communication at Work: Brevity in Organizational Culture

A white-haired middle-aged man with eyeglasses speaking to two people in a meeting illustrates concise communication at work

Do long-winded emails and unproductive meetings feature in your work life? What if you could infuse your organization with brevity? Concise communication is a valuable skill in today’s fast-paced business world. In Smart Brevity, authors Jim VandeHei, Mike Allen, and Roy Schwartz offer practical tips for streamlining emails, running efficient meetings, and fostering a culture of clear messaging. Keep reading to discover how brevity can boost productivity and engagement across your organization.

Establishing Mutual Empathy: 4 Steps Toward Seeing Eye to Eye

A man and woman in a professional setting looking each other in the eye illustrate mutual empathy

Do you avoid difficult conversations? What if you could get on the same page with others more easily? Renée Evenson’s book Powerful Phrases for Dealing with Difficult People offers practical steps to establishing mutual empathy during conflict resolution. Her recommendations will help you navigate challenging discussions and find mutually beneficial solutions. Keep reading to discover how to build empathetic connections and avoid defensive reactions.

Clarify the Problem: How to Get to the Heart of the Issue

A magnifying glass magnifying the word "problem" illustrates how to clarify the problem

Have you ever found yourself in a heated argument, unsure of what the real issue is? How can you effectively clarify the problem when emotions are running high? In Powerful Phrases for Dealing with Difficult People, Renée Evenson offers strategies to navigate conflicts. She emphasizes the importance of understanding both perspectives and agreeing on the core issue before seeking solutions. Read more to learn how to clarify the problem in a way that prevents misunderstandings and promotes effective problem-solving.

Why Talking About Your Experiences Can Help You Heal

A group of people sitting in a circle in a room talking about their experiences

What are the benefits of talking about experiences? How should you handle it if you receive negative feedback? While it can be difficult to open up about personal experiences, Bruce Feiler argues that there are five major benefits to doing so. By becoming vulnerable, you can overcome loneliness, receive support, get feedback, and more. Here’s why you should open up about your experiences, as described in the book Life Is in the Transitions.

Propose a Solution: A Key Step in Conflict Resolution

A person proposes a solution by putting a piece of paper on a conference room table as others look on

Is it hard for you to find common ground with difficult people? What if you had the skill to propose solutions that benefit everyone involved? Powerful Phrases for Dealing with Difficult People by Renée Evenson helps people navigate challenging conversations. She emphasizes the importance of collaborative problem-solving and provides strategies for proposing solutions that consider everyone’s needs. Keep reading to discover practical tips on how to propose a solution effectively and create win-win outcomes in your interactions with others.