100 Best Service Books of All Time

We've ranked the best service books using expert recommendations, sales data, and millions of reader ratings. At Shortform, we know books. Our book guides are the best in the world. Learn why.

The Hunt for Red October (Movie Tie-In) book cover1

The Hunt for Red October (Movie Tie-In)

Tom Clancy

5.0
Don't Miss the Original Series Tom Clancy's Jack Ryan Starring John Krasinski!

The #1 New York Times bestseller that launched the phenomenal career of Tom Clancy--the gripping military thriller that introduced the world to his unforgettable hero, Jack Ryan.

Somewhere under the freezing Atlantic, a Soviet sub commander has just made a fateful decision. The Red October is heading west. The Americans
Going Postal (Discworld, #33; Moist von Lipwig, #1) book cover2

Going Postal (Discworld, #33; Moist von Lipwig, #1)

Terry Pratchett

5.0
Arch-swindler Moist Van Lipwig never believed his confidence crimes were hanging offenses - until he found himself with a noose tightly around his neck, dropping through a trapdoor, and falling into...a government job?

By all rights, Moist should have met his maker. Instead, it's Lord Vetinari, supreme ruler of Ankh-Morpork, who promptly offers him a job as Postmaster. Since his only other option i
3

Without Fail (Jack Reacher, #6)

Lee Child, Dick Hill

4.9
Skilled, cautious, and anonymous, Jack Reacher is perfect for the job: to assassinate the vice president of the United States. Theoretically, of course. A female Secret Service agent wants Reacher to find the holes in her system, and fast - because a covert group already has the vice president in their sights. They've planned well. There's just one thing they didn't plan on: Reacher.
Making Money (Discworld, #36; Moist Von Lipwig, #2) book cover4

Making Money (Discworld, #36; Moist Von Lipwig, #2)

Terry Pratchett

4.9
It's an offer you can't refuse.

Who would not to wish to be the man in charge of Ankh-Morpork's Royal Mint and the bank next door?

It's a job for life. But, as former con-man Moist von Lipwig is learning, the life is not necessarily for long.

The Chief Cashier is almost certainly a vampire. There's something nameless in the cellar (and the cellar itself is pretty nameless), it turns out that the Roya
Along Came a Spider (Alex Cross, #1) book cover5

Along Came a Spider (Alex Cross, #1)

James Patterson

4.8
A missing little girl named Maggie Rose . . . a family of three brutally murdered in the projects of Washington, D.C. . . . the thrill-killing of a beautiful elementary school teacher . . . a psychopathic serial kidnapper/murderer who is so terrifying that the FBI, the Secret Service, and the police cannot outsmart him - even after he's been captured.

Gary Soneji wants to commit the crime of the ce
The Remains of the Day book cover6

The Remains of the Day

Kazuo Ishiguro

4.8
An elegant Everyman's Library hardcover edition of the universally acclaimed novel—winner of the Booker Prize, a bestseller and a perpetually strong backlist title, and the basis for an award-winning film—with full-cloth binding, a silk ribbon marker, a chronology, and a new introduction by Salman Rushdie.

Here is Kazuo Ishiguro's profoundly compelling portrait of Stevens, the perfect butler, and o
7

Clear and Present Danger (Jack Ryan, #5)

Tom Clancy

4.8
Colombian drug lords, bored with Uncle Sam's hectoring, assassinate the head of the FBI. The message is clear: Bug off!
At what point do these druggies threaten national security? When can a nation act against its enemies? These are questions Jack Ryan must answer because someone has quietly stepped over the line.
Does anyone know who the real enemy is? How much action is too much? Which lines have
Jackdaws book cover8

Jackdaws

Ken Follett

4.7
D-Day is approaching. They don’t know where or when, but the Germans know it'll be soon, and for Felicity “Flick” Clariet, the stakes have never been higher. A senior agent in the ranks of the Special Operations Executive (SOE) responsible for sabotage, Flick has survived to become one of Britain’s most effective operatives in Northern France. She knows that the Germans’ ability to thwart the Alli
The Sum of All Fears (Jack Ryan, #6) book cover9

The Sum of All Fears (Jack Ryan, #6)

Tom Clancy

4.7
How do you save the United States President from himself? What if the President is incompetent to deal with the greatest crisis of all? Jack Ryan never thought he would have to ask those questions as, the world order changing, he prepares the ground for the Middle Eastern peace plan that, at last, might be the one to work.

But too many groups have invested too much blood. Shunned by their erstwhile

On Her Majesty's Secret Service (James Bond, #11) book cover10

On Her Majesty's Secret Service (James Bond, #11)

Ian Fleming

4.7
A Lancia Spyder with its hood down tore past him, cut in cheekily across his bonnet and pulled away, the sexy boom of its twin exhausts echoing back at him. It was a girl driving, a girl with a shocking pink scarf tied round her hair. And if there was one thing that set James Bond really moving, it was being passed at speed by a pretty girl.

When Bond rescues a beautiful, reckless girl from self-de
Kitchen Confidential: Adventures in the Culinary Underbelly book cover11

Kitchen Confidential: Adventures in the Culinary Underbelly

Anthony Bourdain

4.6
A deliciously funny, delectably shocking banquet of wild-but-true tales of life in the culinary trade from Chef Anthony Bourdain, laying out his more than a quarter-century of drugs, sex, and haute cuisine—now with all-new, never-before-published material.

New York Chef Tony Bourdain gives away secrets of the trade in his wickedly funny, inspiring memoir/expose. Kitchen Confidential reveals what Bo
The Key to Rebecca book cover12

The Key to Rebecca

Ken Follett

4.6
Ken Follett’s The Key to Rebecca took readers and critics by storm when first published more than twenty years ago. Today, it remains one of the best espionage novels ever written. Look out for Ken’s newest book, A Column of Fire, available now.

A brilliant and ruthless Nazi master agent is on the loose in Cairo. His mission is to send Rommel’s advancing army the secrets that will unlock the city’s
13

The Whole Truth

David Baldacci

4.6
A powerful defense contractor, a reluctant intelligence agent, and an ambitious journalist race to contain and control an international crisis that could destroy the world in this #1 New York Times bestselling thriller.

"Dick, I need a war."

Nicolas Creel is a man on a mission. He heads up the world's largest defense contractor, The Ares Corporation. Dick Pender is the man Creel retains to "percept
The Cardinal of the Kremlin (Jack Ryan, #4) book cover14

The Cardinal of the Kremlin (Jack Ryan, #4)

Tom Clancy

4.6
In a rolling sea off the coast of South America, a target disappears in a puff of green light. In the Soviet hills of Dushanbe near the Afghanistan border, an otherworldly array of pillars and domes rises into the night. To the two greatest nations on earth, no contest is more urgent than the race to build the first Star Wars missile defense system, and no one knows that more than the two men char
15

Debt of Honor (Jack Ryan, #7)

Tom Clancy

4.5
Razio Yamata is one of Japan's most influential industrialists, and part of a relatively small group of authority who wield tremendous authority in the Pacific Rim's economic powerhouse.

He has devised a plan to cripple the American greatness, humble the US military, and elevate Japan to a position of dominance on the world stage.

Yamata's motivation lies in his desire to pay off aDebt of Honor to h

Indulgence in Death (In Death, #31) book cover16

Indulgence in Death (In Death, #31)

J. D. Robb

4.5
When a murder disrupts the Irish vacation she is taking with her husband, Roarke, Eve realizes that no place is safe - not an Irish wood or the streets of the manic city she calls home. But nothing prepares her for what she discovers upon her return to the cop shop in New York City....

A driver for a top-of-the-line limousine service is found dead - shot through the neck with a crossbow. The car wa
The Gun Seller book cover17

The Gun Seller

Hugh Laurie

4.5
When Thomas Lang, a hired gunman with a soft heart, is contracted to assassinate an American industrialist, he opts instead to warn the intended victim - a good deed that doesn't go unpunished. Within hours Lang is butting heads with a Buddha statue, matching wits with evil billionaires, and putting his life (among other things) in the hands of a bevy of femmes fatales, whilst trying to save a bea
18

The Silent Sea (Oregon Files, #7)

Clive Cussler, Jack Du Brul

4.5
Clive Cussler's tales of the Oregon and its crew-"the clever, indefatigable Juan Cabrillo and his merry band of tough, tech-savvy fighting men and women" (Publishers Weekly)-have made fans of hundreds of thousands of readers. But the Oregon's sixth adventure is its most remarkable one yet.

On December 7, 1941, five brothers exploring a shaft on a small island off the coast of Washington State mak
Service: A Navy SEAL at War book cover19

Service: A Navy SEAL at War

Marcus Luttrell, James D. Hornfischer

4.5
Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation, and
Child 44 (Leo Demidov, #1) book cover20

Child 44 (Leo Demidov, #1)

Tom Rob Smith

4.5
MGB officer Leo is a man who never questions the Party Line. He arrests whomever he is told to arrest. He dismisses the horrific death of a young boy because he is told to, because he believes the Party stance that there can be no murder in Communist Russia. Leo is the perfect soldier of the regime. But suddenly his confidence that everything he does serves a great good is shaken. He is forced to
Divine Justice (Camel Club, #4) book cover21

Divine Justice (Camel Club, #4)

David Baldacci

4.5
Oliver Stone is the most wanted man in America; no, not the maverick filmmaker Oliver Stone but the covert agent whose real name is John Carr. Men in the highest circles of power want him dead, and they want him dead quickly, because he knows too many of their deepest secrets. The members of the secretive Camel Club, on the other hand, not only want him alive; they are willing to risk their own li
Last Stop on Market Street book cover22

Last Stop on Market Street

Matt de la Peña, Christian Robinson

4.5
Every Sunday after church, CJ and his grandma ride the bus across town. But today, CJ wonders why they don't own a car like his friend Colby. Why doesn’t he have an iPod like the boys on the bus? How come they always have to get off in the dirty part of town? Each question is met with an encouraging answer from grandma, who helps him see the beauty—and fun—in their routine and the world around the
Split Second (Sean King & Michelle Maxwell, #1) book cover23

Split Second (Sean King & Michelle Maxwell, #1)

David Baldacci

4.4
Michelle Maxwell has just wrecked her promising career at the Secret Service. Against her instincts, she let a presidential candidate out of her sight for the briefest moment and the man whose safety was her responsibility vanished into thin air. Sean King knows how the younger agent feels. Eight years earlier, the hard-charging Secret Service agent allowed his attention to be diverted for a split
Deception Point book cover24

Deception Point

Dan Brown

4.4
When a new NASA satellite spots evidence of an astonishingly rare object buried deep in the Arctic ice, the floundering space agency proclaims a much-needed victory...a victory that has profound implications for U.S. space policy and the impending presidential election. With the Oval Office in the balance, the President dispatches White House Intelligence analyst Rachel Sexton to the Milne Ice She
The Honor of Spies (Honor Bound, #5) book cover25

The Honor of Spies (Honor Bound, #5)

W.E.B. Griffin

4.4
06 August 1943: In his brief career in the Office of Strategic Services, twenty-four-year-old Cletus Frade has already been involved in a lot of unusual situations, but nothing like the one he’s in now.

Frade’s job? Typical OSS...

Having helped a German lieutenant colonel named Wilhelm Frogger escape from a miserably hot and remote Mississippi prisoner-of-war camp, he must now get the defiant POW to

The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary book cover26

The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary

Mark Sanborn, John C. Maxwell

4.4
Meet Fred.

In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the people on his route, treating everyone he meets as a frien
Spy School Secret Service book cover27

Spy School Secret Service

Stuart Gibbs

4.4
Ben goes undercover in the White House to take on a SPYDER operative determined to assassinate the president in this latest addition to the New York Times bestselling Spy School series.

Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something even graduates rarely experience. But he’d never have survived without the help from e
The Spy Who Came In from the Cold book cover28

The Spy Who Came In from the Cold

John le Carré

4.4
In this classic, John le Carre's third novel and the first to earn him international acclaim, he created a world unlike any previously experienced in suspense fiction. With unsurpassed knowledge culled from his years in British Intelligence, le Carre brings to light the shadowy dealings of international espionage in the tale of a British agent who longs to end his career but undertakes one final,
Tinker, Tailor, Soldier, Spy book cover29

Tinker, Tailor, Soldier, Spy

John le Carre

4.4
A modern classic in which John le Carré expertly creates a total vision of a secret world, Tinker, Tailor, Soldier, Spy begins George Smiley's chess match of wills and wits with Karla, his Soviet counterpart.

It is now beyond a doubt that a mole, implanted decades ago by Moscow Centre, has burrowed his way into the highest echelons of British Intelligence. His treachery has already blown some of i
No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State book cover30

No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State

Glenn Greenwald

4.4
By Glenn Greenwald, star of Citizenfour, the Academy Award-winning documentary on Edward Snowden

In May 2013, Glenn Greenwald set out for Hong Kong to meet an anonymous source who claimed to have astonishing evidence of pervasive government spying and insisted on communicating only through heavily encrypted channels. That source turned out to be the twenty-nine-year-old NSA contractor Edward Snowde
The Unlikely Spy book cover31

The Unlikely Spy

Daniel Silva

4.3
"In wartime," Winston Churchill wrote, "truth is so precious that she should always be attended by a bodyguard of lies."

For Britain's counterintelligence operations, this meant finding the unlikeliest agent imaginable-a history professor named Alfred Vicary, handpicked by Churchill himself to expose a highly dangerous, but unknown, traitor.

The Nazis, however, have also chosen an unlikely agent: C
32

The Big Burn: Teddy Roosevelt and the Fire That Saved America

Timothy Egan

4.3
On the afternoon of August 20, 1910, a battering ram of wind moved through the drought-stricken national forests of Washington, Idaho, and Montana, whipping the hundreds of small blazes burning across the forest floor into a roaring inferno that jumped from treetop to ridge as it raged, destroying towns and timber in the blink of an eye. Forest rangers had assembled nearly ten thousand men — colle
The Secret Warriors (Men At War, #2) book cover33

The Secret Warriors (Men At War, #2)

W.E.B. Griffin

4.3
Washington D.C., 1942. With the help of Charles A. Lindbergh, ace OSS pilot Richard Canidy sets up an air maneuver that will drop agents into the Belgian Congo to smuggle out uranium ore essential to the arms race. But this time, Canidy is not in the saddle; he's the backup pilot. And though he's not used to waiting for something to go wrong, he knows that it will...
34

Absolute Power

David Baldacci

4.3
A grizzled professional cat burglar gets trapped inside the bedroom closet of one of the world's richest men, only to witness, through a one-way mirror, two Secret Service agents kill the billionaire's trampy young wife as she tries to fight off the drunken sexual advances of the nation's chief executive. Running for his life, but not before he picks up a bloodstained letter opener that puts the p
The Fighting Agents (Men At War, #4) book cover35

The Fighting Agents (Men At War, #4)

W.E.B. Griffin

4.3
The Philippines, 1943: As the ragged remnants of the American forces stand against the might of the Imperial Japanese Army, a determined cadre of OSS agents becomes their only contact with the outside world-and their only hope for survival.
Whispers in the Dark (KGI, #4) book cover36

Whispers in the Dark (KGI, #4)

Maya Bank

4.3
She came to him when he needed her the most

She came to him at his lowest point. The voice of an angel, a whisper in the dark. She’s the only thing that gets Nathan Kelly through his captivity, the endless days of torture and the fear that he’ll never return to his family. With her help, he’s able to escape. But he isn’t truly free, because now she’s disappeared and he’s left with an all-consuming
No Place to Run (KGI, #2) book cover37

No Place to Run (KGI, #2)

Maya Banks

4.3
Sam Kelly was her first love.

The last person Sam Kelly expected to pull wounded from the lake was Sophie Lundgren. Once they shared a brief, intense affair while Sam was undercover and then she vanished. She’s spent the last months on the run, knowing that any mistake would cost her life and that of her unborn child—Sam’s child. Now she’s resurfaced with a warning for Sam: this time, he’s the on
38

Legacy of Ashes: The History of the CIA

Tim Weiner

4.3
For the last sixty years, the CIA has managed to maintain a formidable reputation in spite of its terrible record, burying its blunders in top-secret archives. Its mission was to know the world. When it did not succeed, it set out to change the world. Its failures have handed us, in the words of President Eisenhower, “a legacy of ashes.”

Now Pulitzer Prize–winning author Tim Weiner offers the first
Training for Service Student Guide book cover39

Training for Service Student Guide

Jim Eichenberger, Eleanor Daniel, et al.

4.3
For over 100 years Training for Service has equipped more than 1 million volunteers for Bible teaching. This 26-session Bible overview—designed to equip lay leaders to serve as elders, Sunday school teachers, small group facilitators, and in other positions of service in the church—can be completed as a group study or a self-study. The Training for Service Student Guide includes the full text of t
Echoes at Dawn (KGI, #5) book cover40

Echoes at Dawn (KGI, #5)

Maya Bank

4.3
Grace Peterson is desperate, in hiding, and on the run after escaping a shadowy group determined to exploit her extraordinary ability to heal others. Her only lifeline--an unerring telepathic ability she shares with her sister--has been severed, leaving her alone and vulnerable. And time is running out...

Enlisted to bring Grace home is Rio, relentless member of the KGI. He's unprepared for his rea
Hidden Away (KGI, #3) book cover41

Hidden Away (KGI, #3)

Maya Banks

4.3
A man who shoots first and asks questions later…

Most people would take an all-expenses-paid trip to the beach in a heartbeat. Garrett Kelly only accepts to keep tabs on Sarah Daniels, who’s in hiding after witnessing a murder by Marcus Lattimer, her half-brother—and a personal enemy of KGI. This gig may be beneath a disciplined soldier like Garrett, but if he gets a shot at Lattimer, it will all b
42

When You Dare (Men Who Walk the Edge of Honor, #1)

Lori Foster

4.3
The tougher they are, the harder they fall…

Professional mercenary Dare Macintosh lives by one hard and fast rule: business should never be personal. If a cause appeals to him and the price is right, he'll take the mission he's offered. But then the lovely Molly Alexander asks him to help her track down the men who'd had her kidnapped—and for the first time, Dare's tempted to combine work with plea
The Soldier Spies (Men at War, #3) book cover43

The Soldier Spies (Men at War, #3)

W. E. B. Griffin

4.3
As The Soldier Spies opens, it is November 1942. War is raging in Europe. The invasion of North Africa has begun. In Washington, OSS chief William J. Donovan finds himself fighting a rear-guard battle against an unexpected enemy: the rival intelligence chiefs back home. In Morocco, Second Lieutenant Eric Fulmar waits in the desert for a car containing two top-level defectors - or will it be full o
Pop Goes the Weasel (Alex Cross, #5) book cover44

Pop Goes the Weasel (Alex Cross, #5)

James Patterson

4.2
Detective Alex Cross is back-and he's in love. But his happiness is threatened by a series of chilling murders in Washington, D.C., murders with a pattern so twisted they leave investigators reeling. Cross's pursuit of the killer produces a suspect, a British diplomat named Geoffrey Shafer. But proving he's the murderer becomes a potentially deadly task. As Shafer engages in a brilliant series of
A Christmas Dress for Ellen book cover45

A Christmas Dress for Ellen

Thomas S. Monson

4.2
On Christmas Eve, 1927, in the prairie town of Hillsspring, Alberta, Canada, a young mother, Mary Jeppson, was getting her five small children ready for bed. Her heart was full of sorrow, for there was nothing to fill the stockings, and there would be only a little mush for breakfast. Mary had written to her sisters in Idaho, asking for help with such necessities as wheat, yeast, flour, and cornme
Living Service: The Journey of a Prosperous Coach book cover46

Living Service: The Journey of a Prosperous Coach

Melissa Ford and David Michael Moore

4.2
Raving Fans: A Revolutionary Approach to Customer Service book cover47

Raving Fans: A Revolutionary Approach to Customer Service

Ken Blanchard and Sheldon Bowles

4.2
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind o
Eye of the Storm (Sean Dillon, #1) book cover48

Eye of the Storm (Sean Dillon, #1)

Jack Higgins

4.2
Former allies in the IRA, Sean Dillon and Martin Brosnam have chosen different paths. Now Dillon is a terrorist for hire, a master of disguise employed by Saddam Hussein. Brosnan is the one man who knows Dillon’s strengths and weaknesses … and brilliant mastery of espionage. — Once friends, now enemies, they are playing the deadliest game of their careers. A game that culminates in a frightening -
The Bourne Ultimatum (Jason Bourne, #3) book cover49

The Bourne Ultimatum (Jason Bourne, #3)

Robert Ludlum

4.2
The world's two deadliest spies in the ultimate showdown. At a small-town carnival two men, each mysteriously summoned by telegram, witness a bizarre killing. The telegrams are signed Jason Bourne. Only they know Bourne's true identity and understand the telegram is really a message from Bourne's mortal enemy, Carlos, known also as the Jackal, the world's deadliest and most elusive terrorist. And
50

When Helping Hurts: How to Alleviate Poverty without Hurting the Poor...and Yourself

Steve Corbett and Brian Fikkert

4.2
Churches and individual Christians typically have faulty assumptions about the causes of poverty, resulting in the use of strategies that do considerable harm to poor people and themselves. Don't let this happen to you, your ministry or ministries you help fund! A must read for anyone who works with the poor or in missions, When Helping Hurts provides foundational concepts, clearly articulated g
In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect book cover51

In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect

Ronald Kessler

4.2
Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service. After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time.

• George W. Bush’s daughters would try to lose their agents.
• Based on a psychic’s vision
The Darkest Hour (KGI, #1) book cover52

The Darkest Hour (KGI, #1)

Maya Banks

4.2
It’s been one year since ex-Navy SEAL Ethan Kelly last saw his wife Rachel alive. Overwhelmed by grief and guilt over his failures as a husband, Ethan shuts himself off from everything and everyone.

His brothers have tried to bring Ethan into the KGI fold, tried to break through the barriers he’s built around himself, but Ethan refuses to respond… until he receives anonymous information claiming Ra
Simple Genius (Sean King & Michelle Maxwell, #3) book cover53

Simple Genius (Sean King & Michelle Maxwell, #3)

David Baldacci

4.2
In a world of secrets, human genius is power.
And sometimes it is simply deadly...
A three-hour drive from Washington, D.C., two clandestine institutions face each other across a heavily guarded river. One is the world's most unusual laboratory, whose goals and funding are a mystery. The other is an elite CIA training camp shrouded in secrecy. Now a man and a woman are about to run a gauntlet betw
The Saboteurs (Men at War, #5) book cover54

The Saboteurs (Men at War, #5)

W.E.B. Griffin, William E. Butterworth IV

4.2
W.E.B. Griffin continues his gripping Men at War series, featuring the legendary OSS.

As the Battle of the Atlantic rages, German U-boats are sinking U.S. vessels at will. Meanwhile, preparations are being made to invade Sicily and Italy. As the war heats up, "Wild Bill" Donovan and his secret agents find themselves battling on two fronts at once. And fate is about to deal them a surprise that ma
Devil's Keep (Bravo Cell One Nine, #1) book cover55

Devil's Keep (Bravo Cell One Nine, #1)

Cynthia Ede

4.2
BORN TO KILL

Even trained warriors often feel an internal blink of resistance when the killing takes place within the zone of body heat. Not Ray Favor. He killed with the ease of flipping a light switch.

ONE SHOT AT REDEMPTION

A decade ago, Ray Favor was a remorseless killer for the Black Ops cell Bravo One Nine. He did what he was hired to do out of patriotism and duty. Now, having amassed a fortu

Savor the Danger (Men Who Walk the Edge of Honor, #3) book cover56

Savor the Danger (Men Who Walk the Edge of Honor, #3)

Lori Foster

4.2
The one woman he couldn't have was the only woman he desired…

She may be aloof, and more pretty than gorgeous, but Alani Rivers is the kind of woman a hot-blooded mercenary can't forget, no matter how hard he tries. So when Jackson Savor wakes up next to the naked, sleeping beauty—with no memory of what happened—he knows he's been drugged… even if Alani doesn't.

After she was kidnapped, Alani swore
57

Night Probe! (Dirk Pitt, #6)

Clive Cussler

4.2

Also see: Alternate Cover Editions for this ISBN [ACE]
ACE #1

In the midst of an international crisis, Heidi Milligan, a beautiful, brilliant American naval commander, accidentally discovers an obscure reference to the long-buried North American Treaty, a precedent-shattering secret pact between the United States and Great Britain. The President believes that the treaty offers the single shot at s

Goldfinger (James Bond, #7) book cover58

Goldfinger (James Bond, #7)

Ian Fleming

4.2
Auric Goldfinger is the richest man in England—though his wealth can’t be found in banks. He’s been hoarding vast stockpiles of his namesake metal, and it’s attracted the suspicion of 007’s superiors at MI6. Sent to investigate, Bond uncovers an ingenious gold-smuggling scheme, as well as Goldfinger’s most daring caper yet: Operation Grand Slam, a gold heist so audacious it could bring down the wo
59

Operation Mincemeat: How a Dead Man and a Bizarre Plan Fooled the Nazis and Assured an Allied Victory

Ben Macintyre

4.2
In 1943, from a windowless London basement office, two intelligence officers conceived a plan that was both simple & complicated—Operation Mincemeat. Purpose? To deceive the Nazis into thinking the Allies were planning to attack Europe by way of Greece or Sardinia, rather than Sicily, as the Nazis had assumed & the Allies ultimately chose. Charles Cholmondeley of MI5 & the British naval intelligen
Uncommon Service: How to Win by Putting Customers at the Core of Your Business book cover60

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

4.2
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advant
Secret Honor (Honor Bound, #3) book cover61

Secret Honor (Honor Bound, #3)

W.E.B. Griffin

4.2
The crackling new novel in the bestselling Honor Bound series, by the master of the military thriller.

As with his other enormously popular series, the first two novels in W. E .B. Griffin’s saga of World War II espionage in Germany and Argentina – Honor Bound and Blood and Honor – became immediate bestsellers and were hailed as “immensely entertaining adventures” (Kirkus Reviews). Now, in Secret
62

The Definitive Guide to Dax: Business Intelligence for Microsoft Power Bi, SQL Server Analysis Services, and Excel

Marco Russo

4.2
Now expanded and updated with modern best practices, this is the most complete guide to Microsoft's DAX language for business intelligence, data modeling, and analytics. Expert Microsoft BI consultants Marco Russo and Alberto Ferrari help you master everything from table functions through advanced code and model optimization. You'll learn exactly what happens under the hood when you run a DAX expr
Mortal Allies (Sean Drummond, #2) book cover63

Mortal Allies (Sean Drummond, #2)

Brian Haig

4.2
JAG lawyer Sean Drummond has gotten himself in way over his head -- with a case that challenges his deepest fears and a co-counselor who challenges just about everything else. Assigned to South Korea as an advocate for a gay officer accused of brutally killing the son of a South Korean war hero, Drummond is teamed up with an old law-school nemesis. Katherine Carson is a curvy, liberal, William Kun
Trace of Fever (Men Who Walk the Edge of Honor, #2) book cover64

Trace of Fever (Men Who Walk the Edge of Honor, #2)

Lori Foster

4.2
Foster delivers the second novel in her edgy back-to-back trilogy--a smoldering tale featuring men who walk the edge of honor.

Undercover mercenary Trace Rivers loves the adrenaline rush of a well-planned mission. First he'll earn the trust of corrupt businessman Murray Coburn, then gather the proof he needs to shut down the man's dirty smuggling operation. It's a perfect scheme—until Coburn's long
65

Winter Study (Anna Pigeon, #14)

Nevada Barr

4.2
Soon after Anna Pigeon joins the famed wolf study team of Isle Royale National Park in the middle of Lake Superior, the wolf packs begin to behave in peculiar ways. Giant wolf prints are found, and Anna spies the form of a great wolf from a surveillance plane. When a female member of the team is savaged, Anna is convinced they are being stalked, and what was once a beautiful, idyllic refuge become
Revenger (John Shakespeare, #2) book cover66

Revenger (John Shakespeare, #2)

Rory Clements

4.2
1592. England and Spain are at war, yet there is peril at home, too. The death of her trusted spymaster Sir Francis Walsingham has left Queen Elizabeth vulnerable. Conspiracies multiply. The quiet life of John Shakespeare is shattered by a summons from Robert Cecil, the cold but deadly young statesman who dominated the last years of the Queen's long reign, insisting Shakespeare re-enter government
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong book cover67

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Janelle Barlow, Claus Møller

4.2
The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled H
68

The Pale King

David Foster Wallace

4.1
The agents at the IRS Regional Examination Center in Peoria, Illinois, appear ordinary enough to newly arrived trainee David Foster Wallace. But as he immerses himself in a routine so tedious and repetitive that new employees receive boredom-survival training, he learns of the extraordinary variety of personalities drawn to this strange calling. And he has arrived at a moment when forces within th
Gung Ho! book cover69

Gung Ho!

Ken Blanchard

4.1
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to tu
Improving Your Serve book cover70

Improving Your Serve

Charles Swindoll

4.1
In this classic volume, Charles Swindoll uniquely shows the important aspects of authentic servanthood, such as:



What it takes to serve unselfishly
Why a servant has such a powerful influence
What challenges and rewards a servant can expect
He offers clear guidelines on developing a servant's heart and challenges you to realize the rich rewards promised in a life of authentic Christian servanthood.
A Countess Below Stairs book cover71

A Countess Below Stairs

Eva Ibbotson

4.1
After the Russian revolution turns her world topsy-turvy, Anna, a young Russian Countess, has no choice but to flee to England. Penniless, Anna hides her aristocratic background and takes a job as servant in the household of the esteemed Westerholme family, armed only with an outdated housekeeping manual and sheer determination.

Desperate to keep her past a secret, Anna is nearly overwhelmed by he
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service book cover72

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

John R. DiJulius III

4.1
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyal
73

How Can I Help? Stories and Reflection on Service

Ram Dass, Paul Gorman

4.1
Not a day goes by without our being called upon to help one another--at home, at work, on the street, on the phone. . . . We do what we can. Yet so much comes up to complicate this natural response: "Will I have what it takes?" "How much is enough?" "How can I deal with suffering?" "And what really helps, anyway?"

In this practical helper's companion, the authors explore a path through these confus
Best of Robert Service book cover74

Best of Robert Service

Robert Service

4.1
Here, collected in a single volume, are the most popular verses of the great English-born Canadian poet. His famous ballads of the Klondike are here:
"The Shooting of Dan McGrew," "The Spell of the Yukon," and "The Cremation of Sam McGee."

Also included are unforgettable portrayals of the artists, grisettes, and models of the merry, tragic life of bohemian Paris, and other verses inspire by the Fi
The Jennifer Morgue (Laundry Files, #2) book cover75

The Jennifer Morgue (Laundry Files, #2)

Charles Stross

4.1
Bob Howard, from The Laundry, secret UK agency against evil forces, narrates boarding yacht of Ellis Billington for Gravedust device that talks with dead. Ellis plans to raise Jennifer Morgue, monster from deep sea, rule world. U.S. Black Chamber sends lethal Ramona Random, in conflict with her bosses. Includes: Pimpf tale - Bob in virtual game; Afterword; Glossary.
Honda Civic (12-15) & CR-V (12-16): Does not include information specific to CNG or hybrid models book cover76

Honda Civic (12-15) & CR-V (12-16): Does not include information specific to CNG or hybrid models

Haynes Publishing

4.1
Each Haynes manual is written for the do-it-yourselfer and provides step-by-step instructions based on a complete disassembly of the vehicle. This hands-on experience provides the reader with specific and detailed instructions for performing everything from basic maintenance and troubleshooting to a complete engine overhaul. The models and model years covered in this title are as follows:

Honda Ci
Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality book cover77

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Jacob Tomsky

4.1
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.

Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans.
The Residence: Inside the Private World of the White House book cover78

The Residence: Inside the Private World of the White House

Kate Andersen Brower

4.1

From the mystique of the glamorous Kennedys to the tumult that surrounded Bill and Hillary Clinton during the president’s impeachment to the historic tenure of Barack and Michelle Obama, each new administration brings a unique set of personalities to the White House—and a new set of challenges to the fiercely loyal and hardworking people who serve them: the White House residence staff.

In her runaw

The Secret Speech book cover79

The Secret Speech

Tom Rob Smith

4.1
Tom Rob Smith-the author whose debut, Child 44, has been called "brilliant" (Chicago Tribune), "remarkable" (Newsweek) and "sensational" (Entertainment Weekly)-returns with an intense, suspenseful new novel: a story where the sins of the past threaten to destroy the present, where families must overcome unimaginable obstacles to save their loved ones, and where hope for a better tomorrow is found
80

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Richard Gallagher

4.1
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good int
Drop Zone (Drop Zone #1) book cover81

Drop Zone (Drop Zone #1)

Andy McNab

4.1
Packed with action, intrigue - and skydiving! - DropZone is an extreme thriller for teens
The Supervisor's Guidebook: Evidence-Based Strategies for Promoting Work Quality and Enjoyment Among Human Services Staff (The Behavior Analysis Applications in Developmental Disabilities Series, #4) book cover82

The Supervisor's Guidebook: Evidence-Based Strategies for Promoting Work Quality and Enjoyment Among Human Services Staff (The Behavior Analysis Applications in Developmental Disabilities Series, #4)

Dennis H. Reid, Marsha B. Parsons, et al.

4.1
Supervisors of direct support staff have a critical and often demanding job in human service agencies. This guidebook describes in practical terms what supervisors can do day-to-day to perform their duties successfully and promote quality staff performance. Relying on their 60+ years of combined supervisory experience and over 100 published articles on providing support for people with disabilitie
Managing The Professional Service Firm book cover83

Managing The Professional Service Firm

David H. Maister

4.1
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services a
Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams book cover84

Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams

Jim Kalbach

4.1
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you ca
Payback (Boy Soldier, #2) book cover85

Payback (Boy Soldier, #2)

Andy McNab, Robert Rigby

4.1

A series of high-profile suicide bombings are devastating London and frustrating British Intelligence. But that doesn't matter to seventeen-year-old Danny Watts and his former SAS hero grandfather, Fergus, who are living undercover in southern Spain, knowing that the slightest slip could expose their whereabouts to the ruthless killers on their trail. All too soon, Danny and Fergus have their cove

The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry book cover86

The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry

Robert Spector, Patrick D. McCarthy

4.1
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.
--Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admir
In His Majesty's Secret Service book cover87

In His Majesty's Secret Service

Chris Murphy

4.1
In His Majesty's Secret Service is the memoir of a career agent with the United States Secret Service. Chris Murphy recounts a life nearly cut short by severe asthma. His parents were told to prepare to lose their son in childhood. God had other plans, and Chris never lost the sense of gratitude and enthusiasm that comes with second chances. It is to God's glory that he worked and succeeded. The S
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service book cover88

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

4.1
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.

In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a
Standing Next to History: An Agent's Life Inside the Secret Service book cover89

Standing Next to History: An Agent's Life Inside the Secret Service

Joseph Petro and Jeffrey Robinson

4.1
Joseph Petro served for 23 years as a special agent in the United States Secret Service; eleven of them with presidents and vice presidents. For four of those years he stood by the side of Ronald Reagan.

Following his career as a Navy Lieutenant, during which he patrolled the rivers and canals along the Vietnamese-Cambodian border, he worked his way up through the Secret Service to become one of th
Aggressor (Nick Stone, #8) book cover90

Aggressor (Nick Stone, #8)

Andy McNab

4.1
Ex-deniable operator Nick Stone seems to be living his dream, not a care in the world as he steers his camper van round the surfing and parachuting paradise of Australia, a board on the roof, a freefall rig behind him, and a beautiful young backpacker at his side.


But when he sees a news report of the massacre of women and children in a terrorist outrage the other side of the world, long-suppressed
Longbourn book cover91

Longbourn

Jo Baker

4.1
Pride and Prejudice was only half the story •

If Elizabeth Bennet had the washing of her own petticoats, Sarah often thought, she’d most likely be a sight more careful with them.

In this irresistibly imagined belowstairs answer to Pride and Prejudice, the servants take center stage. Sarah, the orphaned housemaid, spends her days scrubbing the laundry, polishing the floors, and emptying the cham
Service Dog Coaching: A Guide for Pet Dog Trainers book cover92

Service Dog Coaching: A Guide for Pet Dog Trainers

Veronica Sanchez

4.1
Like many pet dog trainers, you may be getting questions from clients looking for help training a service dog. Despite the growing demand, even highly skilled trainers need additional education and preparation to take on this kind of work. Author, Veronica Sanchez teaches professional trainers how to help owners with disabilities train a service dog. She provides what you need to know to become a
Blood, Sweat and Tea book cover93

Blood, Sweat and Tea

Tom Reynolds

4.1
Is there anyone who hasnt wondered about the state of the occupant of an ambulance, screaming along with its sirens on and blue lights flashing? And have you wondered about the other people inside the ambulance? Meet Tom Reynolds, an Emergency Medical Technician who works for the London Ambulance Service in East London. He has kept a blog of his daily working life since 2003 and his award-winning
94

Fundamentals of Case Management Practice: Skills for the Human Services

Nancy Summers

4.0
This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active p
Pilgrim's Wilderness: A True Story of Faith and Madness on the Alaska Frontier book cover95

Pilgrim's Wilderness: A True Story of Faith and Madness on the Alaska Frontier

Tom Kizzia

4.0
Into the Wild meets Helter Skelter in this riveting true story of a modern-day homesteading family in the deepest reaches of the Alaskan wilderness – and of the chilling secrets of its maniacal, spellbinding patriarch.

When Papa Pilgrim appeared in the Alaska frontier outpost of McCarthy with his wife and fifteen children in tow, his new neighbors had little idea of the trouble to come. The Pilgrim
96

Servsafe Managerbook with Online Exam Voucher

National Restaurant Association

4.0
THE definitive book for food safety training and certification. The new ServSafe (R) Manager Book with Online Exam Voucher, 7/e continues to be ideal for courses that cover the basics, condensed courses, continuing education, and even 1-2 day seminars. The updated book will help readers prepare for the most current ServSafe Food Protection Manager Certification Exam, and more importantly, it
Introduction to Human Services: Through the Eyes of Practice Settings book cover97

Introduction to Human Services: Through the Eyes of Practice Settings

Michelle E. Martin

4.0
This comprehensive introduction looks at the human services profession though the settings where human services work and provides information about social problems within a socio-political context to show how culture and ideology influence people's perspectives. The foundation of the human services profession is explored by examining educational standards and professional requirements, its roots a
Call to Treason (Tom Clancy's Op-Center, #11) book cover98

Call to Treason (Tom Clancy's Op-Center, #11)

Jeff Rovi

4.0
Tom Clancy's Op-Center: Call to Treason is yet another gripping addition to the bestselling series masterminded by Tom Clancy and Steve Pieczenik. The Op-Center's budget is slashed, leaving General Mike Rodgers in the market for a new job. When presidential candidiate Senator Donald Orr recruits Rodgers to act as his military advisor, it sounds like a perfect transition. There's just one problem.
The Apocalypse Watch book cover99

The Apocalypse Watch

Robert Ludlum

4.0
American agent Harry Latham has penetrated the fortresslike mountain hideaway of the Brotherhood of the Watch, a neo-Nazi organization that was born in the days after the fall of the Third Reich. After three years in deep cover, and on the eve of his most spectacular success, Harry Latham has disappeared.

Drew Latham, Special Officer for Consular Operations in Paris, is frantic to discover his olde
Springboard (Tom Clancy's Net Force, #9) book cover100

Springboard (Tom Clancy's Net Force, #9)

Steve Perry, Larry Segriff, Tom Clancy, Steve Pieczenik

4.0
When a top-secret Pentagon war-game is shut down, only Net Force has the expertise to track down the hacker. The Department of Defense decides to strike while the iron is hot - and takes over Net Force. Focusing on the Pentagon's problem, Net Force operatives track the attack to an officer in the People's Liberation Army of China. Based in Macao, General Wu would like to destroy the entire Interne