In The Millionaire Real Estate Agent (2003), Gary Keller—founder of Keller Williams Realty and a recognized leader in the real estate industry—presents a strategic blueprint for transforming your real estate career into a lucrative business enterprise. Keller writes that instead of thinking like a hired salesperson, **you need to start thinking like a...
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Keller argues that the traditional approach in real estate—where agents view themselves primarily as commission-based salespeople focused on individual transactions—limits agents’ growth potential. He advocates that agents shift their thinking so they’re no longer focused only on making one sale after another, but instead developing systematic approaches to every aspect of their practice—just as a CEO would.
By adopting this entrepreneurial perspective, writes Keller, you can break through income ceilings and create sustainable growth. You’ll also generate wealth more easily—you’ll be building a business instead of just working a job, which will allow you to produce revenue long after you’ve stepped back from handling every sale and transaction personally.
(Shortform note: The shift in thinking Keller recommends may require you to adopt a “growth mindset.” In Mindset, psychologist Carol Dweck defines a growth mindset as an optimistic and persevering mindset in the face of challenging tasks (like growing a real estate business). With this mindset, you choose to...
Keller recommends representing sellers rather than buyers, as obtaining property listings—that is, properties for sale—offers the greatest income potential in real estate. This is because property listings are effective marketing opportunities. You can advertise each listing to a wide pool of buyers across various platforms—online, in print media, and on a sign in front of the property, just to name a few. This not only promotes the specific property, but also your services as an agent. This visibility can attract potential buyers and even bring other sellers to you, thus acting as another form of prospect generation.
Is It Still Profitable to Represent Sellers?
Keller's emphasis on the advantages of representing sellers over buyers has proven prescient in light of recent industry developments. Traditionally, sellers have been obligated to pay a 6% sales commission, which would be split between their agent and the buyer’s agent. However, a 2024 class action settlement against the National Association of Realtors eliminated this tradition.
Under the new...
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Eventually, writes Keller, your real estate business will grow to the point where you can’t manage all aspects of it by yourself. If we just look at the previous example, it would be grueling and inefficient for you to give 50 listing presentations and manage 10 listings each quarter on your own. Now, clearly, this is a good problem to have, and a sign that you’ve made the right moves up to this point. But if you don’t manage this growth wisely, warns Keller, you’re at risk of stopping that growth in its tracks—or, worse yet, falling backward.
That’s why you need to build the infrastructure within your business that will enable you to expand. The two key pieces you’ll need are first-rate talent and reliable and effective processes.
Keller writes that you need to start with hiring a top-tier administrative staff. Admin can handle tasks like paperwork, scheduling appointments, or managing databases, freeing up your time and energy for revenue-generating activities like meeting with clients or securing listings.
Top-tier administrative staff also help you lay the groundwork for future expansion of your business, because...
As we’ve seen, Keller argues that it’s crucial to build the database of prospects and property listings that will enable your real estate business to expand, as well as to implement the processes that will enable you to maintain your high standards and replicate your success. But none of that will matter if you can’t prudently manage your business’s money. In this section, we’ll explore Keller’s approach to budgetary management, looking at how to prioritize income generation, how to evaluate which expenses are generating results and which ones aren’t, and how to stick to your budget through regular financial health check-ins.
Keller encourages agents to prioritize income generation before expenses. The idea behind this approach is simple: Don’t spend money you haven’t made yet. For instance, instead of investing heavily in expensive marketing campaigns or fancy office spaces upfront, Keller advises starting small and then scaling up as your business generates more revenue. This could mean initially relying more on low-cost lead generation methods like person-to-person networking or social media marketing until your business starts...
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Jerry McPheeBased on Keller’s insights, think about how to grow your real estate business.
Keller emphasizes the importance of thinking like a business owner rather than a salesperson. In what ways are you currently operating with a “salesperson mindset,” and what specific changes could you make to shift toward a “business owner mindset”?