In 1994, a young programmer named Jeff Bezos took a chance on himself, quit his steady job, and founded the first online bookstore. Three decades later, his business—Amazon—is one of the giants of the internet, valued at over $1 trillion, and has utterly revolutionized the retail marketplace while pioneering the field of online computing. Always looking toward the future, Bezos leveraged his Amazon fortune to found Blue Origin, a business through which he’s pushing the frontier of commercial space exploration.
Invent and Wander, published in 2021, is a compilation of Bezos’s letters to Amazon shareholders, combined with excerpts from interviews and speeches Bezos has given. It features an introduction by Walter Isaacson fleshing out details on Bezos himself. Bezos’s writings and speeches chronicle Amazon’s meteoric rise from a niche online retailer to the ubiquitous digital superstore of the...
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Bezos’s story is the story of Amazon, the business he founded in 1994. Though Bezos doesn’t take all of the credit for the company’s success, it was he who shouldered the risk of creating an online retail store in a decade that provided a wealth of opportunities that many of Bezos’s contemporaries squandered. Pulling from Amazon’s shareholder statements and Isaacson’s biographical sketch of its founder, we’ll trace the company’s history from Bezos’s childhood to Amazon’s modest early days in Seattle. These reports chart Amazon’s survival through the internet bubble and the Great Recession, as well as the company’s rapid expansion as it added an increasing number of services, both for its customers and its business partners.
The Roadblocks in Amazon’s Future
Bezos’s letters detail Amazon’s response to the two major crises that would jeopardize its prospects. The first of these would be the dot-com crash of 2000. As online businesses took off in the ’90s, investors poured money into scores of tech startups, inflating their stock in what would become known as [the internet...
When Amazon made over $100 billion in sales in a single year for the first time, Bezos reported that they’d achieved that volume faster than any other business. Instead of taking credit for that himself, Bezos attributes Amazon’s success to its workers and to the company’s culture, which he says was created by Amazon employees through their collaboration with each other, rather than being set from on high. In his writings and interviews, Bezos extols the values of that culture, which include intense customer focus, long-term planning, and a willingness to take risks and innovate.
(Shortform note: As Amazon shows, culture is integral to success—and a healthy group culture needs to be nurtured by management if a business is to flourish. In The Culture Code, Daniel Coyle identifies three cultural ideals that executives should foster to make their businesses thriving workplaces. These include making workers feel valued and interconnected with the group, allowing team members to [develop trust by showing...
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Amazon’s success has made Bezos one of the richest people on the planet, but his ambitions don’t end there. Bezos wants to use his wealth to be a positive force for change in the world. He discusses his thoughts about the social responsibilities of big business and how he’s using Amazon and his aerospace company Blue Origin to improve climate conditions on Earth while laying the foundation for future space-based endeavors.
Industry giants like Amazon are often disparaged for their success, which Bezos argues isn’t helpful or fair. Because of its scale, Amazon can have a positive impact on the world in ways that individuals and nonprofits simply can’t. One way that Amazon has sought to fulfill its responsibilities to society is by raising its wages above the minimum required and challenging other businesses to follow suit. Beyond that, Amazon offers paid tuition for employees pursuing advanced education, while extending paid leave to employees’ family members whose own jobs may not provide the same. In addition to setting an example for other companies, Bezos writes that such policies are good for the recruitment and retention of dedicated workers.
(Shortform note: What Bezos...
Bezos explains that Amazon’s success comes from its dedication to customer service, its focus on planning for the long term, and its willingness to innovate despite the risks and the cost. Think about the place where you work, whether you’re an owner, manager, or employee, and how these principles might apply to your business or organization.
Who are the customers at your place of work? Does your organization prioritize their experience over any other concerns? If so, how, and if not, what does your business value more highly?
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