In this episode of The Game, Alex Hormozi explores the fundamentals of effective sales scripts, drawing from his experience of generating $106 million in sales over a three-day period. He explains how consistent scripting allows sales teams to analyze and improve their performance, while also detailing the key elements of successful sales communication, including optimal speaking speed and clear pronunciation.
The episode covers techniques for converting objections into opportunities to highlight product benefits, and emphasizes the importance of the discovery phase in understanding customer needs. Hormozi discusses how memorization enables natural delivery with strategic pauses and pitch variations, and explains why asking for the sale multiple times throughout a conversation can lead to better outcomes.

Sign up for Shortform to access the whole episode summary along with additional materials like counterarguments and context.
Alex Hormozi emphasizes that careful scripting is fundamental to sales success, pointing to his own achievement of generating $106 million in 72 hours using a well-crafted script. He argues that consistent sales scripts enable teams to analyze, refine, and improve their performance collectively. Without a script, Hormozi notes, it becomes significantly harder to incorporate feedback and enhance sales outcomes.
According to Hormozi, successful sales communication relies heavily on delivery. He recommends speaking at a volume that ensures customer understanding and maintaining a pace of 135-185 words per minute for optimal comprehension. Clear pronunciation is essential, and salespeople should avoid mumbling.
Hormozi suggests that memorizing the script allows for natural delivery with appropriate pauses and inflections. He emphasizes that varying pitch and using strategic pauses can effectively highlight key points in the sales message, creating a more engaging and authentic presentation.
Hormozi advocates for reframing objections as opportunities to showcase product benefits rather than treating them as obstacles. He stresses that most of the selling process occurs before the closing phase, during the discovery stage where salespeople should focus on understanding customer needs through probing questions.
In terms of closing, Hormozi emphasizes the importance of asking for the sale multiple times throughout the conversation. He advises salespeople to address objections directly and use these moments as opportunities to reinforce the connection between the customer's problems and their proposed solutions.
1-Page Summary
Alex Hormozi underscores the value of a carefully crafted script for excellency in sales performance, attributing his own success to meticulous scripting.
Hormozi emphasizes that saying the right words through proper scripting is crucial for a successful sales pitch. A well-prepared script is essential, as demonstrated by his impressive success in a product launch that made $106 million in 72 hours using a script. He suggests that without the right script, one could miss out on maximizing revenue. He gives an example of the kind of scripting he uses, with lines such as, "Now at that point, if you have a quote pitch, then you'd say, hey, the three ways we're gonna do it is this, this, this. That's gonna help you create or resolve your constraint or resolve your overweightness, whatever it is."
Hormozi advises that having a script provides consistency in sales conversations, which is pivotal for improved collaboration and performance within a team. Consistency allows for a standardized approach that can be repeatedly analyzed and refined to enhance sales outcomes.
With a uniform script, ...
The Importance of Scripting and Knowing the Script
Effective salesmanship doesn't only rely on what is said, but also how it's said. Hormozi elaborates on the critical elements of sales tone that can greatly impact the outcome of a sales interaction.
Hormozi emphasizes the importance of volume in sales communication. He advises salespeople to speak loudly enough for customers to hear, especially in person. He consistently reminds salespeople, "Number one, you gotta speak loud enough," and "Hey, you're not speaking loudly enough." Speaking clearly and at a sufficient volume ensures that the customer can fully grasp what the salesperson is trying to convey.
To ensure customers comprehend the sales pitch, Hormozi recommends speaking at a moderate pace, specifically between 135 and 185 words per minute. He notes that speaking too quickly can erode trust, and speaking too slowly might suggest a lack of intelligence. "Number two, you gotta speak at the right speed." Though not explicitly detailed, the implication is clear: pacing is critical for customer understanding.
Clarity in speech is further achieved by enunciating each word. Hormozi stresses, "Number three, you have to articulate every word so they can understand you." By advising against mumbling, Hormozi highlights the necessity of clear and rounded pronunciation to aid the listener's understanding.
Being able to speak with a natural and conversational tone can make a sales pitch far more effective. This requires a variability in cadence that comes from deeply knowing the script and moving past merely reading the lines.
For salespeople to avoid a monotonous or reading tone, Hormozi suggests memorizing the script. This allows them to breathe life into the script with pauses, inflect ...
The Elements of Effective Sales Tone
In sales, handling objections effectively and mastering the art of the close are both critical to success. Hormozi breaks down the process into practical strategies for salespeople looking to improve their closing rates.
Hormozi suggests that objections should be reframed as reasons why the customer actually needs the product. For instance, if a potential buyer cites a lack of time or money, the salesperson can counter by positioning the product as a solution that saves time or money, thereby turning potential objections into benefits.
This approach helps to avoid confrontational situations and keeps the focus on addressing customer needs, by aligning the product's advantages with the customer’s pain points.
Hormozi notes that a significant portion of selling takes place before the actual closing phase. The conversation's discovery stage is crucial; salespeople often falter here. It’s important to ask probing questions, like "What have you done so far to solve this problem?" or "How long have you been struggling with this?"
Salespeople should continually ask for specifics and examples during the interaction until they have two to three key points that tie directly to the solutions they offer. Hormozi emphasizes the importance of everything that precedes the customer interaction over the exchange itself.
The salespeople who secure the most sales do so by asking for ...
Techniques For Handling Objections and Closing the Sale
Download the Shortform Chrome extension for your browser
