In this episode of Creating Confidence with Heather Monahan, Heather explores how to identify your calling through self-reflection and the removal of obstacles that hold you back. She discusses the importance of continuous innovation to avoid career stagnation, emphasizing the need to experiment with new approaches and solicit feedback to maintain relevance and growth.
Monahan addresses managing mindset and resilience by focusing on what you can control rather than wasting energy on uncontrollable circumstances. She shares strategies for transforming rejection into motivation and using gratitude to prevent negative emotions from compounding. Additionally, the episode covers workplace dynamics, including how to establish boundaries, communicate effectively with supervisors about role clarity, and advocate for professional development opportunities. Throughout, Monahan provides practical guidance on self-advocacy and recognizing your worth in both personal and professional contexts.

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To discover your true calling, start with honest self-reflection and clarifying questions: What do people keep coming to me for? What am I passionate about? When am I happiest? This process often requires removing what holds you back—negativity, guilt, shame, or people who undermine your self-worth. Heather Monahan emphasizes, "always claim your shame, cause if you don't, that shame is gonna claim you." Discovering your purpose fundamentally changes how you approach work. Monahan shares that when she speaks to audiences, she's motivated by the possibility of impacting even one person's life, describing this fulfillment as "game-changing."
To avoid career stagnation, continually adapt and innovate your approach. Monahan describes observing her pastor's use of props, which inspired her to consider adding them to her own speeches. Soliciting feedback is another crucial tool for growth—Monahan consistently asks for testimonials and reviews to reveal what resonates and uncover blind spots. She contrasts her current drive to innovate with feeling stagnant for a decade in a previous corporate role, warning against the complacency that led industries like radio to fail. By experimenting with new strategies and stepping out of her comfort zone, she remains relevant and grows continuously.
Monahan recounts a sleepless night spent worrying about a hurricane that ultimately missed Miami, recognizing this as wasted energy. She stresses that worrying about what we can't control is the "most epic fail and biggest waste of time." Instead of obsessing over uncontrollable fears, she urges focusing on actions within one's control: working out, spending time with loved ones, consuming uplifting content, and self-improvement.
Monahan shares her disappointment when she wasn't selected for a coveted industry list of top keynote speakers, triggering public disappointment, ego hurt, and shame. In response, she openly discussed her failure during two major speeches the same day, and audiences responded positively to her vulnerability. She commits to using the setback as motivation: "I will bring my A game and my heat everywhere, tenfold this year," reframing rejection as an opportunity for growth and elevated performance.
Monahan describes how everyday stress can compound, illustrated by her frustration when her son came home late. A conversation with her neighbor provides perspective, highlighting that despite being tired, they are fortunate their children are healthy, kind, and successful. This reframing reminds her that her complaints are "first world problems," and by focusing on gratitude, she prevents negativity from compounding and restores her emotional balance.
Monahan emphasizes the importance of having both cheerleaders and champions. Cheerleaders provide encouragement and unwavering support, while champions challenge and push people beyond their comfort zones, holding them accountable to higher standards. She recounts being tough on a friend for "playing too small," explaining that her insistence on not letting people take the easy way out is rooted in her belief in their greatness. She summarizes, "Cheerleaders support you; champions propel you."
Drawing from her pastor's advice, Monahan advocates responding to constructive criticism with gratitude: "Thank you for loving me. Thank you for correcting me. And thank you for making me better." She admits accepting feedback without defensiveness is challenging, but shifting to gratitude allows you to be receptive rather than defensive. She distinguishes between constructive feedback from those who care and destructive criticism that should be discarded.
Monahan stresses that many team misunderstandings arise because people move quickly and lack awareness of how their actions affect others. She recommends first assuming unawareness, not malice, when addressing issues, and using direct communication to give people the chance to course-correct. She shares an anecdote where a woman blamed her for lack of maternity leave, only to discover years later that Monahan was simply the messenger, not the creator, of restrictive company policy. Without clear communication, others may assume the worst and unfairly cast someone as a villain.
Monahan addresses listeners facing requests to take on responsibilities outside their roles. She recounts a listener's story of being designated by a male supervisor as the default person for administrative tasks while no one else is asked to do the same. Monahan stresses that "people will treat you the way you teach them to"—consistently agreeing to every request signals that you are universally available for any task, which perpetuates such assignments.
Monahan advises scheduling a dedicated one-on-one meeting to discuss concerns professionally. During the meeting, she suggests starting by seeking feedback on your performance and reaffirming understanding of your official role. Next, itemize specific tasks you've been asked to perform that fall outside your job description, and express that you are overwhelmed and at capacity without an accusatory tone. She recommends brainstorming solutions with your supervisor—such as delegating the tasks or discussing the possibility of hiring additional support—instead of simply refusing. If your supervisor insists there are no other options, Monahan stresses the importance of reiterating that you do not have the bandwidth and maintaining your professional stance.
If a supervisor continues to mandate tasks outside your job description and will not collaborate on a solution, Monahan underscores that the next appropriate step is escalating the issue to human resources or seeking new employment. She emphasizes that knowing your worth and your clearly defined contractual duties empowers you to stand your ground. If, despite these steps, you face pushback or disrespect, Monahan encourages recognizing your own market value and seeking other opportunities.
Monahan observes that sometimes being passed over for professional development happens not out of malice, but because supervisors gravitate to people they're comfortable with. Instead of assuming exclusion is intentional, she recommends actively expressing your interest in training, projects, or mentoring opportunities. Directly asking your supervisor for developmental opportunities clarifies your career ambitions and allows them to support your growth. Monahan concludes that confidence in your value and clear communication lead to better opportunities and more respectful treatment, positioning yourself for growth whether at your current job or in new roles elsewhere.
1-Page Summary
To discover your true calling, the process begins with honest self-reflection and asking clarifying questions. Consider what you were really put here to do. Ask yourself, your higher power, or the universe: What do people keep coming to me for? What am I passionate about? When am I happiest or most excited? Journaling and reflecting on these questions help reveal your authentic purpose. Getting clear on your purpose and passion is transformative and game-changing.
Often, finding clarity requires clearing away what's holding you back. This could mean stripping negativity, guilt, and shame from your life or distancing yourself from people who undermine your self-worth—the “villains” in your life. Heather Monahan emphasizes, “always claim your shame, cause if you don't, that shame is gonna claim you.” By releasing guilt and shame, you can focus on what is good and bring more positivity into your life. This process of removing mental and emotional clutter allows you to step into your power and see your path more clearly.
Discovering your purpose fundamentally changes how you approach your work. Monahan shares that when she speaks to audiences, she gives everything she has, motivated by the possibility of impacting even just one person's life. She describes this deep sense of fulfillment as “game-changing,” making every task meaningful rather than routine. Purpose fuels energy, gratitude, and a sense of serving the greater good, turning work into an expression of your authentic self.
To avoid career stagnation and bring freshness to your work, continually adapt and innovate your approach. Monahan describes observing her church pastor's use of props during preaching, which inspired her to creatively consider adding props to her own speeches—a departure from her usual delivery. By incorporating new methods, she can keep her presentations dynamic, hone her skills, and avoid falling into repetitive patterns.
Sol ...
Purpose, Passion, and Personal Growth
Heather Monahan recounts a sleepless night spent worrying about an approaching hurricane that ultimately missed Miami. She recognizes this as wasted energy, noting she robbed herself of peace and time that could have been used for positive, productive activities. Monahan stresses that worrying about what we can’t control is the “most epic fail and biggest waste of time.” Instead of obsessing over media coverage or uncontrollable fears, she urges focusing on actions within one’s control: working out, spending time with loved ones, consuming uplifting content, reading, and self-improvement. She emphasizes the importance of releasing what you can’t control to maintain stability during uncertainty and encourages letting go, stating it isn’t worth the time or energy to obsess over uncontrollable outcomes.
Monahan shares a personal professional disappointment when she wasn’t selected for a coveted industry list of top keynote speakers, despite previous wins and substantial effort throughout the year. The rejection triggered public disappointment, ego hurt, shame, and frustration, especially after she had confidently shared expectations with friends and colleagues. She acknowledges and processes these feelings, understanding the tendency for negative energy to spiral and worsen her outlook.
In response, Monahan openly discussed her failure during two major speeches the same day, admitting her sense of loss and vulnerability. The audiences responded positively, appreciating her openness in sharing a painful, humbling moment. She notes that sharing failures fosters real connection and affirms personal value beyond external recognition. Monahan commits to excellence by using the setback as motivation: “I will bring my A game and my heat everywhere, tenfold this year.” She reframes rejection as an opportunity for growth, determination, and elevated performance.
Monahan also describes how eve ...
Mindset and Resilience
Heather Monahan emphasizes the importance of having both cheerleaders and champions in the workplace and in life. Cheerleaders, like her friend Samantha, provide encouragement, love, and unwavering support, boosting confidence and morale through their words and presence. However, Monahan contends that it's not enough to only have cheerleaders; people also need champions—those who challenge and push them beyond their comfort zones. Champions hold others accountable to higher standards, believing in their capacity for much more and urging them to stretch their potential. Monahan recounts being tough on a friend during a team call for “playing too small,” explaining that her insistence on not letting people take the easy way out is rooted in her belief in their greatness. Champions say, “I'm not letting you get out of this that easy—you can do bigger, you can go for more, you can push yourself.” She summarizes, “Cheerleaders support you; champions propel you.”
Monahan shares that embracing feedback from people who genuinely care can lead to significant personal growth. Drawing from her pastor's advice, she advocates responding to constructive criticism with gratitude: “Thank you for loving me. Thank you for correcting me. And thank you for making me better.” She admits it is challenging to accept feedback without anger, emotion, or defensiveness, especially when it comes from someone holding you to a higher standard. Shifting to gratitude opens the door to being receptive rather than defensive, allowing the greatness others see in you to come forward. She distinguishes between constructive feedback, typically from those who act as both cheerleaders and champions, and destructive criticism, which should be discarded. Recognizing this difference is key to accepting input that fosters growth and letting go of comments meant to undermine.
Monahan stresses that many misunderstandings in teams arise because people move quickly and often lack awareness of how their actions may affect others. She recommends first assuming unawareness, not malice, ...
Relationships and Leadership
Heather Monahan addresses the challenges listeners face in maintaining boundaries and advocating for themselves in the workplace, especially when confronted with requests to take on responsibilities outside their roles. Her advice centers on consistent communication, professional boundary-setting, and self-advocacy as avenues for workplace respect and growth.
Monahan recounts a listener’s story of being designated by a male supervisor as the default person for administrative and assistant tasks—duties outside her official role—while no one else is asked to do the same. Monahan stresses that "people will treat you the way you teach them to," drawing from her own experience of becoming the go-to person for extra work simply because she always said yes.
She emphasizes that consistently agreeing to every request sends the signal that you are universally available for any task, which enables and perpetuates such assignments. Recognizing when supervisors or colleagues are treating you differently from others is often the first clue of systemic mistreatment that needs to be addressed directly and professionally.
Monahan advises scheduling a dedicated one-on-one meeting to discuss concerns, rather than addressing them informally. Sending an email to request 30 minutes of your supervisor’s time signals seriousness and opens a focused space for dialogue. During the meeting, she suggests starting from a professional standpoint by seeking feedback on your performance and reaffirming understanding of your official role and responsibilities. Establishing this common ground makes it easier to address the issue of added duties.
Next, she recommends itemizing specific tasks you’ve been asked to perform that fall outside your job description. By clearly outlining these extra duties, supervisors may become aware of patterns they didn't notice. Expressing that you are overwhelmed and at capacity, without an accusatory tone, helps prevent resentment and positions you as both a team player and a professional with limits.
Monahan suggests brainstorming solutions with your supervisor—such as delegating the tasks to another team member or discussing the possibility of hiring additional support—instead of simply refusing to do the work or complaining. This collaborative approach signals that you are solution-oriented and wish to resolve the problem constructively.
If your supervisor insists there are no other options and asks you to keep taking on the additional work, Monahan stresses the importance of reiterating that you do not have the bandwidth and grounding your refusal in your capacity limitations. Maintaining your professional stance by declining further responsibilities beyond your role keeps the responsibility firmly with leadership.
Monahan underscores that if a supervisor continues to mandate tasks outside your job description and will not collaborate on a solution, the next appropriate step is escalating the issue to human resources or seeking new employment. She emphasizes that knowing your worth and your clearly defined contractual duties empowers you to stand your ground.
She advises remaining factual and unemotional when discussing company policies or procedures that are out of your control. If you disagree with a policy, simply present the available options and ...
Workplace Boundaries and Self-Advocacy
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