In this episode of Creating Confidence with Heather Monahan, Dr. Richard Winters of the Mayo Clinic examines how leaders can adapt their decision-making approaches to different situations. He explains the balance between swift crisis management and collaborative problem-solving, and outlines how leaders can transition from relying on personal expertise to leveraging group wisdom.
The episode covers strategies for facilitating effective team discussions and managing organizational change. Dr. Winters addresses the factors contributing to employee burnout and well-being, including purpose alignment, autonomy, and workplace relationships. He shares practical approaches for supporting employee engagement and fostering innovation through cross-departmental collaboration and diverse perspectives.

Sign up for Shortform to access the whole episode summary along with additional materials like counterarguments and context.
Winters emphasizes that modern leadership requires the ability to adapt to various situations. He explains that effective leaders must balance between making swift decisions during crises and facilitating collaborative problem-solving during stable times. As leaders advance in their careers, they often transition from relying on personal expertise to leveraging collective wisdom through group decision-making processes.
In managing team discussions, Winters recommends using breakout groups to ensure quieter voices are heard, followed by group report-outs to surface diverse perspectives. During high-stakes situations like crises, leaders must act decisively with incomplete information while protecting organizational values. However, in less urgent situations, Winters advocates for a facilitative approach that brings groups together for informed decision-making rather than imposing top-down solutions.
Winters describes burnout as a combination of emotional exhaustion, cynicism, and decreased effectiveness. He identifies key organizational factors that influence well-being, including purpose alignment, autonomy, adequate resources, and strong workplace relationships. To drive engagement, leaders should facilitate team collaboration, ensure employees feel heard, and provide opportunities for growth. Rather than dictating solutions, Winters suggests leaders should adopt a coaching role, helping employees discover their own answers through reflection and exploration.
When steering organizations through change, Winters emphasizes the importance of balancing traditional practices with new approaches suited to current challenges. He suggests that innovation requires leaders to step back from their expertise and instead guide groups through collective problem-solving processes. Creating opportunities for cross-departmental interaction and fostering diverse perspectives are crucial for sparking innovative solutions and ensuring organizational buy-in.
1-Page Summary
Leadership today requires agility and adaptability to meet the ever-changing challenges of the modern environment.
Adaptable leaders possess the skill to switch between decisive action and collaborative problem-solving based on the demands of the situation.
Winters asserts that change occurs rapidly, demanding leaders who can step up and make difficult decisions swiftly, adapting to evolving situations. The best leaders are those who can adeptly navigate crises as well as more stable times. They demonstrate command in urgent scenarios but also engage and unify groups when the situation allows.
In times of crisis, effective leaders must trust their intuition and make immediate decisions. Conversely, outside of such high-pressure situations, strong leadership involves gathering diverse perspectives and generating a collaborative environment. By sensing the surrounding environment and evolving with it, leaders can thrive in any situation by adjusting their leadership style to what the moment requires.
As leaders progress in their careers, they often transition from relying predominantly on their personal expertise to harnessing the power of collective problem-solving.
Winters shares his personal experience transitioning from an emergency physician, u ...
Adaptable Leadership
Richard Winters provides insight into the nuances of leading teams and decisions, from encouraging diverse viewpoints to navigating high-stakes situations.
Winters tackles the challenge of high-emotion disagreements, especially during political seasons. By acknowledging that existing expertise may not provide the ultimate solution, he alludes to the importance of managing these disagreements. When people share opinions, they often find their viewpoints are not all that different, which aids in moving the group forward together.
Winters recommends using breakout groups to discuss complex problems, enabling quieter voices to articulate their ideas in a safer environment, followed by group report-outs to surface diverse perspectives to the broader team. He suggests that during complex decisions, it's important to regulate the discussion so that loud voices become more considerate and quiet voices are amplified, ensuring a balanced dialogue before decision-making.
In times of crisis, such as during the COVID-19 pandemic or emergencies like a tornado, Winters emphasizes the need for leaders to act quickly and make timely decisions with incomplete information, all while protecting the organization's values and mission. This involves sometimes making executive decisions without the luxury of extensive group discussion.
Winters notes the detrimental effects of decisions being rushed or dominated by a few vocal individuals in meetings, which ca ...
Facilitating Effective Discussions and Decision-Making
Richards Winters and other experts address how leaders can prevent burnout and maintain employee engagement, emphasizing that both are critical for organizational success and individual well-being.
Winters describes burnout as a combination of emotional exhaustion, cynicism, and decreased effectiveness. He suggests that individual wellness—encompassing things like sleep, nutrition, exercise, and positive interactions—can affect feelings of exhaustion. He emphasizes the role organizations play in contributing to burnout. He asks whether interactions with the organization are positive and whether organizational decisions are supportive of employee well-being.
Well-being within an organization involves alignment with its purpose, mission, and values, which is critical for employee engagement. A misalignment can harm employee satisfaction. Autonomy, or the ability to participate in decision-making, strongly links to well-being. When employees feel unheard or dominated by louder voices in meetings, their autonomy diminishes. Therefore, having the necessary resources to fulfill responsibilities and opportunities for growth are viewed as essential elements for an employee's well-being.
Furthermore, strong relationships with colleagues and the comfort in making mistakes are vital for psychological safety. Leaders should ensure employees feel aligned with the organization's purpose by telling stories that reinforce the mission and values and embodying these values themselves. Consistency between organizational values and decision-making, such as promoting teamwork through inclusive decision processes, is touted as best practice.
Winters addresses the necessity of leaders in preventing burnout by making sure individuals have the resources to fulfill their duties. He mentions that leaders are responsible for recognizing and addressing burnout within their teams and reflecting on how their actions and the organization's value approaches impact employees.
Engagement is portrayed as essential for organizations. It means having employees who are involved and actively contributing. Well-being is tethered tightly to engagement; when employees feel their values are aligned with the organization, they are more likely to engage. Factors promoting engagement and well-being include autonomy, sufficient resources, growth opportunities, and identification with company purpose and values.
Being heard and understanding the reasoning behind decisions can increase engagement, even if one initially disagreed. Leaders should understand employees' challenges by asking questions rather than trying to 'fix' problems directly.
Winters advises leaders to steer by asking questions to understand em ...
Supporting Employee Wellbeing and Engagement
Leading change and innovation requires a delicate balance of respecting organizational traditions while embracing new methods suited to the current environment. Facilitating collaboration and inclusive problem-solving are key to navigating these challenges.
Recognizing when to adhere to established best practices and when to seek out new solutions is crucial for leaders steering their organizations through change.
Winters acknowledges the tension that comes with organizational tradition and culture, emphasizing the importance of group decision-making when assessing whether old practices still fit the changing environment. Monahan, speaking from experience in the traditional but declining radio business, notes that relying solely on standard best practices proved ineffective as revenues continued to fall.
Winters further emphasizes the need for collective problem-solving in complex situations where expertise and traditional approaches may fall short. He suggests looking at data and working together to find new paths forward, highlighting that in the face of ineffective practices, an inclusive approach that leverages diverse voices within the group is essential to sparking innovative ideas and solutions.
It's not enough for leaders to provide solutions; they must foster an environment where groups collaborate to deeply understand and address intricate problems.
Winters contends that strong leadership in innovation involves guiding groups to grasp comp ...
Leading Change and Innovation
Download the Shortform Chrome extension for your browser
