Podcasts > Creating Confidence with Heather Monahan > Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

By Heather Monahan

In this Creating Confidence episode, Tiffani Bova and Heather Monahan examine how HR's role has evolved from compliance enforcement to building trust-based workplace cultures. The discussion covers how HR leaders can design environments that foster respect and maximize employee potential, while addressing the challenges of managing modern workplaces and preventing harassment through civility-focused approaches.

The conversation also explores leadership development strategies, including the value of continuous learning and embracing discomfort for growth. Bova shares insights on adapting to post-pandemic workplace changes, from managing distributed teams to implementing return-to-office policies, and discusses how organizations' technology preparedness affected their ability to transition to remote operations during COVID-19.

Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

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Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

1-Page Summary

Evolving HR Role and Strategies for Thriving Workplaces

Human Resources is shifting from a compliance-focused role to one that prioritizes building trust-based, human-centered workplace cultures. HR leaders are now expected to design workplaces that foster respect and unlock employee potential through innovative strategies. By emphasizing civility and engagement, HR professionals can create environments where employees thrive while simultaneously reducing workplace harassment.

Leadership Mindset and Skill Development

Tiffani Bova and Heather Monahan discuss the essential elements of leadership development. Bova emphasizes the importance of continuous learning and receiving feedback to recognize one's strengths. She shares how watching skilled speakers like Barack Obama and Oprah Winfrey can improve speaking abilities, and advocates for either improving weaknesses or hiring experts to address them.

Both speakers stress the significance of embracing discomfort and failure as growth opportunities. They argue that stepping outside one's comfort zone is crucial for discovering new strengths and maintaining long-term success in leadership roles.

The COVID-19 pandemic has dramatically altered workplace dynamics. Bova notes that organizations with insufficient pre-pandemic technology investments struggled to adapt to remote operations, while businesses that quickly adopted digital tools fared better. She emphasizes the importance of considering employee preferences in return-to-office policies, noting that attitudes vary significantly among workers about returning to in-person work.

Bova also highlights the complexities of managing a distributed workforce, including challenges related to relocated employees and varying costs of living between regions. She advocates for virtual events as a more inclusive option, allowing participation from those who face barriers to in-person attendance.

1-Page Summary

Additional Materials

Counterarguments

  • While HR is focusing on trust-based cultures, there may be industries or roles where compliance and regulation cannot be de-emphasized due to legal and safety requirements.
  • Designing workplaces that foster respect and unlock potential is ideal, but it may not always align with short-term business goals or financial pressures.
  • Emphasizing civility and engagement is important, but it may not be sufficient on its own to reduce workplace harassment without clear policies and consequences.
  • Continuous learning is vital, but not all leadership skills can be developed through feedback and observation; some may require formal training or education.
  • Watching skilled speakers can be beneficial, but it may not address individual communication challenges or the need for personalized coaching.
  • Embracing discomfort and failure is valuable, but without proper support and resources, this approach could lead to burnout or a toxic work environment.
  • The pandemic's impact on workplace dynamics is undeniable, but some organizations may have found that their pre-pandemic technology was adequate or that rapid digital adoption created new problems.
  • Employee preferences for work arrangements are diverse, but business needs may sometimes necessitate standardized policies that cannot cater to individual desires.
  • Managing a distributed workforce has its challenges, but there are also potential benefits, such as access to a wider talent pool, that are not addressed.
  • Virtual events are more inclusive, but they may not always be effective in building team cohesion or replacing the value of face-to-face interactions.

Actionables

  • You can create a "trust jar" at your workplace where colleagues can anonymously drop notes of appreciation or suggestions for improving the work environment. This simple tool encourages a culture of trust and respect by giving everyone a voice and can lead to actionable insights for enhancing workplace culture.
  • Start a personal "discomfort diary" where you jot down weekly instances where you stepped out of your comfort zone, reflecting on what you learned and how it contributed to your growth. This practice not only helps you embrace discomfort but also allows you to track your progress over time, reinforcing the value of taking risks for personal development.
  • Organize a virtual coffee roulette for your team or community, pairing up members randomly for a virtual coffee chat. This initiative can help maintain engagement and build connections within a distributed workforce, fostering a sense of inclusion and community despite physical distances.

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Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

Evolving HR Role and Strategies for Thriving Workplaces

Human Resources (HR) professionals are now faced with the task of redefining their roles and strategies to create workplaces that prioritize trust, respect, and appreciation.

HR Must Transform Compliance Focus Into Building Human-Centered, Trust-Based Cultures

The traditional compliance-focused role of HR is evolving. HR leaders are encouraged to design workplaces that foster trust, recognizing that respect and potential are more crucial than legal requirements alone.

HR Leaders Should Prioritize Respect, Appreciation, and Potential Over Legalities in Workplaces

HR professionals are tasked with unlocking employee potential through innovative, people-centered strategies. This involves revamping hiring and promotional practices to focus more on respect, appreciation, and recognizing the potential within their workforce.

Strategies Emphasize Civility to Reduce Harassment

By emphasizing civility and a culture of respect, HR strategies can contribute to significantly reducing harassment in the workplace. This focus on a human-centered approach helps to create a trust-based and engaging environment that benefits everyone involved.

HR Drives Change By Aligning Strategies With Objectives

HR leaders are now seen as catalysts for constructive organizational change, setting the tone for a workplace where thriving is the norm.

HR Should ...

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Evolving HR Role and Strategies for Thriving Workplaces

Additional Materials

Clarifications

  • HR can transform compliance-focused roles into building human-centered, trust-based cultures by shifting focus from rule enforcement to fostering trust and respect. This involves designing policies and practices that prioritize employee well-being and potential over mere legal requirements. By emphasizing values like respect, appreciation, and recognizing employee potential, HR can create a culture of trust and engagement within the organization. This transformation aligns with the broader goal of creating workplaces where employees feel valued, supported, and motivated to contribute positively.
  • HR can align strategies with organizational objectives by focusing on boosting employee engagement, as engaged employees are more likely to contribute positively to the organization's success. By prioritizing employee thriving over legal risk avoidance, HR can create conditions for employees to excel, which in turn supports broader organizational goals. HR leaders act as catalysts for change by setting the tone for a workplace where employees thrive, driving constructive organizational tran ...

Actionables

  • You can start a peer-to-peer recognition program at work to foster appreciation. Create a simple system where colleagues can leave notes of thanks or commendation for each other, which can be shared in a common area or during team meetings. This encourages a culture of respect and recognition, making everyone feel valued for their contributions.
  • Develop a personal habit of sending constructive feedback emails. After collaborating on a project or meeting, send a brief email highlighting what you appreciated about your colleagues' contributions and any potential they showed. This practice not only builds trust but also helps you become more observant of the positive aspects of teamwork.
  • Volunteer ...

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Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

Leadership Mindset and Skill Development

Tiffani Bova and Heather Monahan focus on the importance of continuous learning, embracing discomfort, and transforming failure into opportunities for growth in leadership roles.

Mastering Your Profession: Key To Expanding Capabilities

Bova underlines the importance of continuously learning and challenging oneself to master a profession. She speaks about the critical nature of stepping out of one's comfort zone to expand capabilities and develop leadership skills.

Developing Leadership Skills Through Feedback, Role Models, and Experimentation

Bova emphasizes the value of feedback in recognizing one's "superpowers," as colleagues pinpointed her strengths in storytelling, analyzing data, and identifying market trends. She suggests a proactive approach in seeking feedback and understating participation in projects to focus on areas of strength. She also shares how experimenting with different techniques such as vocal pacing, using silence strategically, or employing body language can significantly improve speaking skills. She encourages observation and reflection by watching skilled speakers like Barack Obama, Oprah Winfrey, and Robin Roberts.

Leaders Should Improve Weaknesses or Hire Experts in Those Areas

Bova discusses the significance of identifying non-strength areas. A leader can choose to improve these areas or hire experts to address them. She talks about her journey from sales to consulting and how she adopted new skills, often by learning from role models and through adaptability.

Embrace Failure, Find Comfort In Discomfort For Growth

Bova and Monahan shed light on the necessity for leaders to embrace failure and discomfort as catalysts for identifying strengths and finding new opportunities.

Leaders Must Leave Comfort Zones to Find New Strengths and Opportunities

Leadership development calls for regularly stepping outside comfort zones and embracing the discomfort. This practice indicates a thriving environment conducive to learning. Whether trying out new public speaking techniques or branching o ...

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Leadership Mindset and Skill Development

Additional Materials

Counterarguments

  • While continuous learning is important, it's also necessary to balance it with application; too much focus on learning without practical experience can be counterproductive.
  • Challenging oneself is valuable, but it should be done within the limits of one's mental health and well-being; excessive pressure to constantly perform outside one's comfort zone can lead to burnout.
  • Feedback is useful, but it must be constructive and delivered appropriately; negative or poorly communicated feedback can be demotivating and counterproductive.
  • Emulating skilled speakers is beneficial, but leaders should also develop their unique style rather than just imitating others.
  • Hiring experts to cover non-strength areas is a strategy, but it can also be costly and may not always be feasible for smaller organizations or teams.
  • Embracing failure is important, but it's also crucial to recognize when a strategy is not working and pivot or abandon it to avoid further losses.
  • Stepping out of comfort zones is often touted as a growth strategy, but there should also be an appreciation for deep ...

Actionables

  • You can start a "Discomfort Diary" to track and reflect on experiences outside your comfort zone. Each day, jot down a situation that made you uncomfortable and analyze what you learned from it. For example, if you spoke up in a meeting when you usually stay quiet, write about how it felt, what the outcome was, and what you learned about your communication style.
  • Create a "Feedback Circle" with trusted peers from different areas of your life. Meet monthly to give and receive constructive feedback on leadership skills. This could be a mix of friends, family, and colleagues who observe you in various roles and can offer diverse perspectives on your strengths and areas for improvement.
  • Engage in a "Skill Swap" with someone who excels in an ...

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Confidence Classic: Find Your Superpower and Lead With It with Tiffani Bova

Navigating the Changing Workplace Landscape (E.G. Remote/Hybrid Work)

The conversation with Tiffani Bova and Heather Monahan explores the rapid shift in workplace dynamics due to the COVID-19 pandemic, highlighting the effects on remote and hybrid work and how both businesses and employees are adapting to new technologies and preferences.

Covid-19 Highlights Need For Remote and Hybrid Work Technology Investments

The impact of the pandemic on the workplace has underscored the necessity of technology investments that support remote and hybrid work models.

Insufficient Pre-pandemic Investment in Remote Tech Leaves Organizations Struggling to Adapt

Tiffani Bova highlights that a lack of technology investment before the pandemic left many businesses unprepared to adapt to the sudden need for remote operations. She notes that this was particularly challenging for businesses that had to close unexpectedly and for those that lacked an e-commerce presence or whose employees couldn't work remotely using cloud-based products.

Businesses That Swiftly Adopted New Digital Tools Were Better Positioned During the Crisis

Bova observes that small businesses and entrepreneurs were quick to pivot and invest in necessary technology, enabling their employees to work safely and maintain the ability to serve their customers. These investments have helped to position them well during the pandemic.

Consider Employee Preferences in Return-To-office Policies

Employers are advised to consider employee preferences as they create policies about returning to the office.

Varying Employee Preferences: In-office, Remote, or Hybrid Work

Bova explains that attitudes in the U.S. about returning to work vary, with some employees ready to get back to the office, some preferring a hybrid model, and others not wanting to return at all. She emphasizes the need to find a middle ground that provides greater access and opportunity to those who may not be able to attend in-person events.

Factors Like Location, Cost of Living, and Circumstances In Addressing Employee Concerns ...

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Navigating the Changing Workplace Landscape (E.G. Remote/Hybrid Work)

Additional Materials

Counterarguments

  • While technology investments are crucial, not all roles are suited for remote or hybrid models, and some industries require in-person interaction.
  • Some organizations may have had sufficient technology for remote work but lacked the organizational culture or policies to support its effective use.
  • Rapid adoption of new digital tools can lead to security vulnerabilities or integration issues with existing systems.
  • Employers must balance employee preferences with business needs, which may sometimes necessitate in-office work for collaboration, supervision, or access to specialized equipment.
  • Employee preferences for remote or hybrid work might not align with job requirements or team dynamics, potentially impact ...

Actionables

  • You can create a personal technology audit to identify what tools you need for effective remote work. Start by listing the tasks you perform regularly and match them with the technology you currently use. Identify any gaps or inefficiencies and research tools that could fill those needs. For example, if you find you're struggling with task management, consider a tool like Trello or Asana to stay organized.
  • Develop a personal work preference profile to communicate your ideal work environment to current or future employers. Reflect on your productivity, work-life balance, and overall satisfaction with different work models. Create a document outlining your preferences, including location, environment, and schedule, and use this when discussing work arrangements or during job interviews.
  • Organize ...

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