Hug Your Haters

How to Embrace Complaints and Keep Your Customers

Recommended by Shep Hyken, and 2 others. See all reviews

Ranked #10 in Customer Service

Haters are not your problem. . . .
Ignoring them is.

Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a...

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