{"id":97526,"date":"2023-03-31T13:04:00","date_gmt":"2023-03-31T17:04:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=97526"},"modified":"2023-04-04T11:58:21","modified_gmt":"2023-04-04T15:58:21","slug":"word-of-mouth-marketing-strategy-3","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/word-of-mouth-marketing-strategy-3\/","title":{"rendered":"Bookend Your Sales With This Word-of-Mouth Marketing Strategy"},"content":{"rendered":"\n<p>How effective is word-of-mouth marketing? How do you get people talking about your company?<\/p>\n\n\n\n<p>Word-of-mouth advertising is as old as time, and it&#8217;s still hugely effective. In <em><a href=\"https:\/\/www.shortform.com\/blog\/subscription-fatigue\/\">Oversubscribed<\/a><\/em>, Daniel Priestley explains how you can take advantage of this method before the sale to build demand\u2014and after the sale to keep customers excited about your product.<\/p>\n\n\n\n<p>Keep reading to learn an effective <a href=\"https:\/\/www.shortform.com\/blog\/word-of-mouth-marketing-strategy-2\/\">word-of-mouth marketing strategy<\/a> you can use to get people talking and keep people talking.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-before-the-sale-build-demand-through-word-of-mouth\">Before the Sale: Build Demand Through Word-of-Mouth<\/h2>\n\n\n\n<p>Since the central theme of <em>Oversubscribed <\/em>is to have more customers than you can handle, a great deal of the book is devoted to methods of attracting those customers.&nbsp;Priestley argues that word-of-mouth advertising is more effective than other forms of marketing, and he describes a word-of-mouth marketing strategy you can use before and after a sale.<\/p>\n\n\n\n<p>Priestley warns that <strong>mass marketing strategies like commercials and printed advertisements aren\u2019t as effective as they used to be,<\/strong> largely because people are tired of being advertised to. There are so many companies and products already fighting for people\u2019s attention that mass advertising would turn your product into part of the background noise of modern life, meaning your would-be customers would just tune you out.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: The death of mass marketing has been a theme in business books for quite some time\u2014for example, in Seth Godin\u2019s book <a href=\"https:\/\/www.shortform.com\/app\/book\/purple-cow\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Purple Cow<\/em><\/a> (2002), he makes a similar claim that <a href=\"https:\/\/www.shortform.com\/app\/book\/purple-cow\/chapter-2\" target=\"_blank\" rel=\"noreferrer noopener\">mass marketing strategies don\u2019t work anymore<\/a> because people are simply overloaded with advertisements. However, many experts disagree with that opinion; some argue that mass marketing is <a href=\"https:\/\/whatagraph.com\/blog\/articles\/mass-marketing-strategy\/#:~:text=In%20short%20%E2%80%94%20mass%20marketing%20is%20not%20dead%2C%20but%20it%E2%80%99s%20no%20longer%20enough%20to%20be%20relevant%20to%20the%20brand%E2%80%99s%20potential%20customer.\" target=\"_blank\" rel=\"noreferrer noopener\">still a key part<\/a> of an effective marketing strategy because it puts your product in front of as many eyes as possible. Others believe that modern technology like social media will <a href=\"https:\/\/www.forbes.com\/sites\/rogerdooley\/2017\/08\/24\/is-marketing-dead-or-starting-a-new-golden-age\/?sh=5fc090e4ce68#:~:text=But%2C%20the%20news%20for%20marketers%20isn%E2%80%99t%20all%20bad.%20The%20future%2C%20in%20fact%2C%20looks%20incredibly%20exciting.\" target=\"_blank\" rel=\"noreferrer noopener\">reshape mass marketing<\/a> and make it more effective than ever, once advertisers perfect information-gathering and targeted <a href=\"https:\/\/www.shortform.com\/blog\/advertising-techniques-examples\/\">advertising techniques<\/a>.)&nbsp;<\/p>\n\n\n\n<p>Rather than mass marketing, Priestley says that word-of-mouth is the best form of advertisement\u2014<strong>in short, people will buy what their friends are buying.<\/strong> In fact, word-of-mouth marketing is more effective than ever because social media allows your customers to advertise your company to their connections quickly and easily.<\/p>\n\n\n\n<p>(Shortform note: Whether or not mass marketing is still effective, some research supports Priestley\u2019s claim that <a href=\"https:\/\/www.forbes.com\/sites\/kimberlywhitler\/2014\/07\/17\/why-word-of-mouth-marketing-is-the-most-important-social-media\/?sh=47a6957054a8\" target=\"_blank\" rel=\"noreferrer noopener\">word-of-mouth advertising is <em>more <\/em>effective<\/a>. According to Nielsen, one of the biggest names in media research and data collection, over 90% of people trust suggestions from friends and family members more than they trust any other type of advertising. Furthermore, customers who are referred by a family member, friend, or peer (through social media, for instance) spend, on average, <a href=\"https:\/\/www.newbreedrevenue.com\/blog\/word-of-mouth-on-social-media#:~:text=Consumers%20acquired%20through,many%20referrals%20themselves.\" target=\"_blank\" rel=\"noreferrer noopener\">twice as much<\/a> as those who find a company through regular ads.)<\/p>\n\n\n\n<p>Here are a couple of different ways to get people talking about your company:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Differentiate yourself. <\/strong>Set yourself apart from the competition. Here are a few ways to do that:<ul><li>The most effective way to stand out is to offer something truly unique.<\/li><li>If you can&#8217;t offer something unique, give yourself an edge of another kind over your competitors. One strategy is to undercut their prices. Another is to offer a product that\u2019s more convenient than the current options.<\/li><\/ul><\/li><li><strong><a href=\"https:\/\/www.shortform.com\/blog\/build-a-tribe\/\">Build a tribe<\/a>. <\/strong>Advertise your company, not just your products. Create a market niche and build brand loyalty by carefully designing your company\u2019s image. Here&#8217;s how in a nutshell:<ul><li>Advertise your company <em>values<\/em>.<\/li><li>Focus on <a href=\"https:\/\/www.shortform.com\/blog\/what-is-great-customer-service\/\">good customer service<\/a>.<\/li><\/ul><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">After the Sale: Keep People Talking<\/h2>\n\n\n\n<p>Your work isn\u2019t done just because you\u2019ve made the sales. <strong>When fulfilling orders, Priestley suggests giving your customers more than you promised.<\/strong> Exceeding your clients\u2019 expectations will excite them and get them talking about your company, making it so the end of one <a href=\"https:\/\/www.shortform.com\/blog\/how-to-create-a-successful-marketing-campaign\/\">marketing campaign<\/a> is also the start of the next one. For example, you might include a free sample of another product you sell or send your customers thank-you notes and small gifts.&nbsp;<\/p>\n\n\n\n<p>Note that exceeding expectations doesn\u2019t mean you have to work harder or strain your resources; you can accomplish the same thing by setting <a href=\"https:\/\/www.shortform.com\/blog\/consumer-expectations\/\">customer expectations<\/a> a little lower at the start. For instance, if you\u2019re prepared to deliver your product in one month, you might tell your clients that they\u2019ll have it in two months\u2014they\u2019ll be very happy when they get it earlier than expected.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: \u201cUnderpromise and overdeliver\u201d is popular business advice, but some research suggests that it <a href=\"https:\/\/www.inc.com\/jessica-stillman\/underpromise-and-overdeliver-is-terrible-advice.html\">might not be as helpful<\/a> as people think. A behavioral study found that, although people were indeed disappointed when others failed to uphold their promises, <em>exceeding <\/em>those promises <a href=\"https:\/\/www.eurekalert.org\/news-releases\/823463\">didn\u2019t make the test subjects any happier<\/a>. In short, this study suggests that the best approach is to make the most appealing promises you can live up to\u2014that way, you\u2019ll attract as many customers as possible and those customers will be satisfied with your company.)&nbsp;<\/p>\n\n\n\n<p>Finally, when you start your next advertising campaign, make sure to broadcast how successful your business already is. Remember:<strong> Demand breeds demand, and people want what\u2019s hard to get.&nbsp;<\/strong><\/p>\n\n\n\n<p>(Shortform note: Although Priestley is arguably correct that people will be more likely to support a company that\u2019s already proven itself to be successful, <a href=\"https:\/\/chroniclerepublic.com\/how-to-market-your-achievements\/#:~:text=Be%20humble%20in%20your%20approach\">make sure to stay humble<\/a> in your advertising\u2014an arrogant tone could drive away potential customers. In other words, celebrate your victories instead of gloating about them, and make sure to acknowledge that your success is due to your customers, not due to your own \u201cgreatness.\u201d)&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How effective is word-of-mouth marketing? How do you get people talking about your company? Word-of-mouth advertising is as old as time, and it&#8217;s still hugely effective. In Oversubscribed, Daniel Priestley explains how you can take advantage of this method before the sale to build demand\u2014and after the sale to keep customers excited about your product. Keep reading to learn an effective word-of-mouth marketing strategy you can use to get people talking and keep people talking.<\/p>\n","protected":false},"author":9,"featured_media":76102,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[104,103],"tags":[960],"class_list":["post-97526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-sales","tag-oversubscribed","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bookend Your Sales With This Word-of-Mouth Marketing Strategy - Shortform Books<\/title>\n<meta name=\"description\" content=\"Word-of-mouth advertising works. 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