{"id":88561,"date":"2023-01-17T15:31:00","date_gmt":"2023-01-17T19:31:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=88561"},"modified":"2023-01-24T16:25:31","modified_gmt":"2023-01-24T20:25:31","slug":"customer-service-books","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/customer-service-books\/","title":{"rendered":"The 15 Best Customer Service Books to Boost Your Career"},"content":{"rendered":"\n<p>Do you work in customer service? Do you own a customer-facing business? How can you <a href=\"https:\/\/www.shortform.com\/blog\/how-to-become-a-better-communicator\/\">improve your communication skills<\/a>?<\/p>\n\n\n\n<p>Exceptional customer service is the key to a business\u2019s success. If you want customers to buy your products, they need to feel supported at every step of the sales process.<\/p>\n\n\n\n<p>Build long-term relationships with consumers with these customer service books.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-books-to-improve-customer-interaction-skills\"><strong>Books to Improve Customer Interaction Skills<\/strong><\/h2>\n\n\n\n<p>The most important aspect of customer service is talking to consumers. If your communication skills aren\u2019t up to par, then you won\u2019t have much luck convincing people to buy your product. To ensure you\u2019re ready for any conversation that comes your way, read these essential communication books.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/how-to-talk-to-anyone\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>How to Talk to Anyone<\/em><\/strong><\/a><\/p>\n\n\n\n<p>People who are <a href=\"https:\/\/www.shortform.com\/blog\/how-to-be-more-comfortable-in-social-situations\/\">comfortable in social situations<\/a> have the best chance of establishing <a href=\"https:\/\/www.shortform.com\/blog\/beneficial-relationship\/\">beneficial relationships<\/a> and creating opportunities for personal and professional success. Unfortunately, many people struggle with social situations and don\u2019t know how to confidently approach and talk to others. Their discomfort prevents them from creating new connections and they miss out on enjoying opportunities that spring from social and professional relationships.<\/p>\n\n\n\n<p>In <em>How to Talk to Anyone<\/em>, Leil Lowndes presents practical techniques to help you overcome social discomfort and confidently develop new connections. Her book walks you through her techniques for mastering the art of conversing with anyone. You\u2019ll come away knowing how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Appear more likable without saying a word<\/li><li>Confidently approach people you want to talk to<\/li><li>Feel at home in any <a href=\"https:\/\/www.shortform.com\/blog\/social-context\/\">social context<\/a><\/li><li>Encourage meaningful conversations<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/never-split-the-difference\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Never Split the Difference<\/em><\/strong><\/a><\/p>\n\n\n\n<p><em>Never Split the Difference: Negotiating as if Your Life Depended on It<\/em>, by Chris Voss (with co-writing assistance from Tahl Raz) aims to provide a comprehensive guide to negotiating theory and strategy, giving you the tools you need to negotiate successfully.<\/p>\n\n\n\n<p>Voss\u2019s thesis is that good negotiation happens on the <em>emotional <\/em>level of the brain, not the rational level. Your job as a negotiator, Voss argues, is to practice and display empathy toward your counterpart by understanding their emotions, learning to see the situation from their point of view\u2014and, ultimately, getting them to feel comfortable enough with you to let their emotional guard down.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/influence\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Influence<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Have you ever wondered how persuasion works? How are salespeople, fundraisers, and politicians able to lure us into compliance\u2014without even thinking that we\u2019re being manipulated?<\/p>\n\n\n\n<p>This is what Robert Cialdini\u2019s <em>Influence: The <a href=\"https:\/\/www.shortform.com\/blog\/influence-the-psychology-of-persuasion\/\">Psychology of Persuasion<\/a><\/em> sets out to answer. The book shows how the persuaders of the world use our basic mental instincts against us, transforming them into tools of compliance. By exploring the origins and common uses of six principles of persuasion\u2014reciprocity, commitment\/consistency, <a href=\"https:\/\/www.shortform.com\/blog\/social-proof-examples-cialdini\/\">social proof<\/a>, liking, authority, and scarcity\u2014you\u2019ll learn to spot when you\u2019re being hustled and discover how to beat the persuaders at their own game.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/get-to-the-point\/preview\"><strong><em>Get to<\/em><\/strong><\/a><strong><em><a href=\"https:\/\/shortform.com\/app\/book\/get-to-the-point\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><\/em><\/strong><a href=\"https:\/\/shortform.com\/app\/book\/get-to-the-point\/preview\"><strong><em>the Point!<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Have you ever tried to communicate a point you think is important, only to find that the other person isn\u2019t getting it? Joel Schwartzberg says it\u2019s a common experience that comes from not actually <em>knowing<\/em> the point you\u2019re trying to make.&nbsp;<\/p>\n\n\n\n<p>In <em><a href=\"https:\/\/www.shortform.com\/blog\/what-is-the-main-point\/\">Get to the Point<\/a>!<\/em>, Schwartzberg argues that anyone can make a point that leads to action or change\u2014you just have to know what your point is and how to convey it effectively. Whether you\u2019re trying to convince a friend to watch your favorite show or pitching your boss on a new idea, you must first <em>have<\/em> a point, then <em>know how to market it<\/em> to compel others to action.&nbsp;<\/p>\n\n\n\n<p>In this book, Schwartzberg gives you tools to help you <em>identify, craft,<\/em> and <em>communicate<\/em> your point so it resonates with your audience and we\u2019ll explain how to apply your point in a range of settings and scenarios.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/sell-or-be-sold\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Sell or Be Sold<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Sales skills are critical to everyone on the planet. This is because \u201cselling\u201d has a much broader definition than describing the work of someone who works in retail\u2014in fact, selling refers to convincing, influencing, negotiating, and communicating with others, in any arena, to get your way. You have close relationships because you sold other people on spending time with you. You have your health because you sold yourself on diet and exercise. You have a job and money because you sold your boss on your ability.<\/p>\n\n\n\n<p>In <em>Sell or Be Sold<\/em>, sales expert Grant Cardone shares his 25 years\u2019 worth of experience working as a salesman and his life\u2019s worth of experience selling in a personal context.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/the-fine-art-of-small-talk\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>The Fine Art of Small Talk<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Do you avoid small talk because you find it intimidating or lacking in value? If so, <em>The Fine Art of Small Talk<\/em> is your ticket to conversational success. According to Debra Fine, small talk is a skill well worth developing because our careers, romantic prospects, and social lives depend<em> <\/em>on connecting with other people. Indeed, it\u2019s difficult to succeed socially without small talk because it establishes the emotional tone of our interactions and helps us gauge how deeply we\u2019d like to connect with each other.<\/p>\n\n\n\n<p>In this book, Fine walks you through <a href=\"https:\/\/www.shortform.com\/blog\/the-art-of-small-talk\/\">small talk tips<\/a> and her ideal conversational process step by step\u2014from the first introduction to exiting the conversation\u2014teaching you everything you need to appear confident and engaging in any context. Learn <a href=\"https:\/\/www.shortform.com\/blog\/how-to-break-the-ice\/\">how to break the ice<\/a> with strangers, keep a conversation going, and avoid the most common conversational pitfalls\u2014in a way <em>anyone<\/em> can follow.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/simply-said\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Simply Said<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Most people communicate from their own perspective, but great communication comes from understanding and connecting with other people. Written by communication expert Jay Sullivan, <em>Simply Said<\/em> is a blueprint for effective business communication. Top-notch communication skills are essential to success in any professional field\u2014after all, you can only get clients, colleagues, and audiences to buy into your ideas if you\u2019re able to communicate them clearly.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Sullivan argues that you can deliver a clear and compelling message by focusing on what others hope to get from the exchange and communicating in a way that serves them.<\/p>\n\n\n\n<p>In this book, Sullivan advises how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create and deliver memorable presentations<\/li><li>Write documents and emails that people will actually read<\/li><li>Navigate communication in specific business scenarios&nbsp;<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/how-to-win-friends-and-influence-people\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>How to Win Friends and Influence People<\/em><\/strong><\/a><\/p>\n\n\n\n<p><em>How to Win Friends and Influence People<\/em> by Dale Carnegie is a classic that needs little introduction. It\u2019s one of the best-selling books of all time and a major developer of the \u201cself-help\u201d book genre. Many principles written in<em> How to Win Friends and Influence People <\/em>have been repackaged and articulated in different forms.<\/p>\n\n\n\n<p>Published 80 years ago, it contains universal principles of interacting with other people that ring true even today. Since its publishing, much has changed about the way we access information, work, and communicate\u2014but little has changed about human nature and what we crave from other people.<\/p>\n\n\n\n<p>In <em>How to Win Friends and Influence People<\/em>, learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.shortform.com\/blog\/how-to-improve-conversation-skills\/\">How to be a great conversationalist<\/a> while saying barely anything<\/li><li>What people crave from others as much as food or water<\/li><li>Why you fish with worms, not cheesecake, and what this means for people interaction<\/li><li><a href=\"https:\/\/www.shortform.com\/blog\/how-to-persuade-others\/\">How to influence<\/a> people to see your way of thinking, without arousing their anger<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-books-to-win-over-the-customer\"><strong>Books to Win Over the Customer<\/strong><\/h2>\n\n\n\n<p>The above books touched on communication, but there\u2019s more to customer service than that. You need to learn <a href=\"https:\/\/www.shortform.com\/blog\/how-to-be-persuasive\/\">how to be persuasive<\/a>, empathic, and to understand customers&#8217; true desires. With these customer service books, you\u2019ll be able to do all that and more.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/delivering-happiness\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Delivering Happiness<\/em><\/strong><\/a><\/p>\n\n\n\n<p>According to Tony Hsieh, the former CEO of online clothing retailer Zappos, happiness is good for business. <a href=\"https:\/\/www.shortform.com\/blog\/happy-workers\/\">Happy employees<\/a> work harder and more efficiently, and happy customers spend more money. So how can you make your customers and employees happier and maximize profits? In <em>Delivering Happiness, <\/em>Hsieh says the answer lies in implementing three principles: Encourage a healthy business culture, provide <a href=\"https:\/\/www.shortform.com\/blog\/what-is-great-customer-service\/\">great customer service<\/a>, and invest in continuing education.<\/p>\n\n\n\n<p>In this book, you\u2019ll explore each of these principles, how to implement them, and how they turned Zappos into a billion-dollar company in a decade.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/the-sales-bible\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>The Sales Bible<\/em><\/strong><\/a><\/p>\n\n\n\n<p><em>The Sales Bible<\/em> is sales trainer Jeffrey Gitomer\u2019s collection of strategies and solutions to common selling problems gathered from his 40 years of experience in the field. Gitomer says that there are thousands of ways to sell\u2014you just have to make sure that your personal method is grounded in a positive attitude, solid product knowledge, and excellent customer service.<\/p>\n\n\n\n<p>In this book, you\u2019ll learn how to become the non-salesperson salesperson, make the best impression within the first 30 seconds, and close the sale without being pushy.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/raving-fans\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Raving Fans<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Loyal customers aren\u2019t enough. No matter the industry, it\u2019s critical to turn your customers into \u201cRaving Fans\u201d to grow your business. In this fable, a newly hired Area Manager\u2019s plans to focus on quality are upended when told by the President of the company to instead prioritize customer service, the foundation of every strong business. The ill-equipped Area Manager worries that, like his three predecessors, he will quickly fail at this task and lose his position. Miraculously, his Fairy Godmother appears to teach him the three simple but powerful secrets to deliver outstanding customer service.<\/p>\n\n\n\n<p>This book explores the principles of outstanding customer service in detail and shows you how to apply them. We\u2019ve deconstructed the steps and created a range of exercises to help you transform your customers into \u201cRaving Fans.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/the-challenger-sale\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>The Challenger Sale<\/em><\/strong><\/a><\/p>\n\n\n\n<p>In <em>The Challenger Sale<\/em>, Matthew Dixon and Brent Adamson of the business advisory firm CEB upend the conventional wisdom that <a href=\"https:\/\/www.shortform.com\/blog\/how-to-build-customer-relationships\/\">building relationships with customers<\/a> is the key to <a href=\"https:\/\/www.shortform.com\/blog\/sales-success\/\">sales success<\/a>. Instead, they contend, <strong>the best salespeople take control of the sale by challenging customers\u2019 thinking with new insights and pushing back<\/strong> instead of giving in to customer demands. While there are five distinct <a href=\"https:\/\/www.shortform.com\/blog\/types-of-sales-reps\/\">types of sales reps<\/a>, it&#8217;s these so-called Challengers who consistently excel in selling the complex business-to-business solutions required in today\u2019s business world. Based on a massive study of thousands of sales reps worldwide, the authors uncover the skills and behaviors that drive Challengers\u2019 performance and explain how to replicate them in any sales force.<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/superfans\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Superfans<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Have you ever wondered why some companies have legions of die-hard fans but most companies don&#8217;t? <em>Superfans <\/em>explains the process that turns ordinary customers into passionate, lifelong fans.&nbsp;<\/p>\n\n\n\n<p>Author Pat Flynn is an entrepreneur, podcaster, and blogger, with over 300,000 subscribers on YouTube. His podcast, <em>Smart Passive Income<\/em>, was named one of Forbes\u2019s top podcasts for entrepreneurs. He draws from personal experience to let you in on the strategies he&#8217;s used to create a thriving community of superfans. He argues that the <em>quality <\/em>of your fans&#8217; devotion matters much more to the success of your brand than the mere <em>quantity <\/em>of customers.&nbsp;<\/p>\n\n\n\n<p>In this book, you&#8217;ll find a collection of strategies you can start applying today to build community, engagement, and enthusiasm around your brand.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/secrets-of-closing-the-sale\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Secrets of Closing the Sale<\/em><\/strong><\/a><\/p>\n\n\n\n<p>The process of selling can seem mysterious and incomprehensible, but in <em>Secrets of <a href=\"https:\/\/www.shortform.com\/blog\/closing-the-deal-in-sales\/\">Closing the Sale<\/a>, <\/em>salesman and public speaker Zig Ziglar pulls back the curtain on successful salesmanship. You\u2019ll learn what qualities you must develop as a salesperson, how customers tend to behave in sales situations, and the strategies you can employ to maximize the impact of your pitch and close the sale every time.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/shortform.com\/app\/book\/little-red-book-of-selling\/preview\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Little Red Book of Selling<\/em><\/strong><\/a><\/p>\n\n\n\n<p>The <em><a href=\"https:\/\/www.shortform.com\/blog\/jeffrey-gitomer-little-red-book-of-selling\/\">Little Red Book of Selling<\/a><\/em> is a pocket guide to sales success featuring 13 principles of selling, along with numerous practical tips and techniques. The principles incorporate sales trainer Jeffrey Gitomer\u2019s philosophy of sales: Sell yourself, give value before selling anything, and make the customer <em>want<\/em> to buy. Gitomer, the author of several best-selling books on sales, argues that while salespeople are always looking for the secret to sales success, <em>you<\/em> are either the secret or obstacle to your ability to make sales. The more you practice the principles in this book, the more hurdles you\u2019ll eliminate, and the more sales you\u2019ll win.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-final-words\"><strong>Final Words<\/strong><\/h2>\n\n\n\n<p>The purpose of these books is to attract customers to your business with stellar service. Employees and managers can both learn from these books to improve customer satisfaction, they\u2019re not just for salespeople. <a href=\"https:\/\/www.shortform.com\/blog\/how-to-master-anything\/\">Become a master<\/a> customer service consultant with these customer service books and you\u2019ll never look back.<\/p>\n\n\n\n<p><em>What are some of your favorite customer service books? Let us know in the comments below!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you work in customer service? Do you own a customer-facing business? How can you improve your communication skills? Exceptional customer service is the key to a business\u2019s success. If you want customers to buy your products, they need to feel supported at every step of the sales process. Build long-term relationships with consumers with these customer service books.<\/p>\n","protected":false},"author":14,"featured_media":10100,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40,45,103],"tags":[71],"class_list":["post-88561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-business","category-sales","tag-book-list","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The 15 Best Customer Service Books to Boost Your Career - Shortform Books<\/title>\n<meta name=\"description\" content=\"Customer service is no easy job, but it&#039;s easier with the help of guides. Read these customer service books to get all the advice you need.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 15 Best Customer Service Books to Boost Your Career\" \/>\n<meta property=\"og:description\" content=\"Customer service is no easy job, but it&#039;s easier with the help of guides. Read these customer service books to get all the advice you need.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-17T19:31:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-24T20:25:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/wordpress.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/understanding-customer-needs-spin-selling-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Katie Doll\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Katie Doll\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\"},\"author\":{\"name\":\"Katie Doll\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/c3e1b539e89423b544ede91ab2bff937\"},\"headline\":\"The 15 Best Customer Service Books to Boost Your Career\",\"datePublished\":\"2023-01-17T19:31:00+00:00\",\"dateModified\":\"2023-01-24T20:25:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\"},\"wordCount\":2100,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/understanding-customer-needs-spin-selling-scaled.jpg\",\"keywords\":[\"Book List\"],\"articleSection\":[\"Books\",\"Business\",\"Sales\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/customer-service-books\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/\",\"name\":\"The 15 Best Customer Service Books to Boost Your Career - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/customer-service-books\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/understanding-customer-needs-spin-selling-scaled.jpg\",\"datePublished\":\"2023-01-17T19:31:00+00:00\",\"dateModified\":\"2023-01-24T20:25:31+00:00\",\"description\":\"Customer service is no easy job, but it's easier with the help of guides. 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