{"id":87940,"date":"2022-12-31T15:10:08","date_gmt":"2022-12-31T19:10:08","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=87940"},"modified":"2023-01-05T16:41:54","modified_gmt":"2023-01-05T20:41:54","slug":"what-is-bossware","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/what-is-bossware\/","title":{"rendered":"What Is Bossware? The Pros &#038; Cons of Employee Monitoring"},"content":{"rendered":"\n<p>What is bossware? What are the pros and cons of remote employee monitoring software? Is it ethical\u2014or even legal?<\/p>\n\n\n\n<p>The term &#8220;bossware&#8221; describes the employee monitoring software used by some employers charged with managing remote workforces. Some companies using bossware say it makes things fairer and more productive, but others claim it decreases morale and the productivity benefits are overstated.<\/p>\n\n\n\n<p>Keep reading to learn more about what bossware is, how it&#8217;s being used, and its pros and cons.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-bossware\">What Is Bossware?<\/h2>\n\n\n\n<p>If you\u2019re working remotely, chances are you\u2019re being monitored. <strong>Around 60% of companies with remote workers <\/strong><a href=\"https:\/\/digital.com\/6-in-10-employers-require-monitoring-software-for-remote-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>are monitoring them<\/strong><\/a><strong>, and 17% more are thinking about it. <\/strong>This \u201cbossware\u201d (or \u201ctattleware\u201d) industry exploded during the pandemic and continues to grow rapidly, with some estimating that annual sales <a href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/09\/16\/2517442\/0\/en\/Employee-Computer-Monitoring-Software-Market-to-Surpass-USD-1739-76-million-by-2029-Growth-Drivers-Leading-Players-Strategic-Initiatives-Mergers-Acquisitions-and-Investment-Plans-A.html\" target=\"_blank\" rel=\"noreferrer noopener\">will increase from $488 million today to $1.7 billion in 2029<\/a>. In this article, we&#8217;ll explain what bossware is by describing its pros and cons from the perspectives of the companies relying on monitoring software and the employees who claim that the software fails to truly capture job performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reasons-to-track-employees\">Reasons to Track Employees<\/h3>\n\n\n\n<p><strong>Tracking employee time can help everyone understand normal working patterns.<\/strong> Some employees say that trackers help them organize their workdays and <a href=\"https:\/\/www.shortform.com\/blog\/task-shifting\/\">stay on task<\/a>. Caring employers can <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/technology\/pages\/employee-monitoring-contributing-great-resignation.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">use the data to prevent employee burnout<\/a> by tracking indicators of workplace stress such as lateness and poor focus. <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/technology\/pages\/employee-monitoring-contributing-great-resignation.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Tracking data can also support self-advocacy<\/a>: For example, it might back employees\u2019 claims that they\u2019re spending all day writing emails or attending meetings and don\u2019t get time for deeper work.&nbsp;<\/p>\n\n\n\n<p><strong>Tracking may increase productivity<\/strong>. There\u2019s some evidence that using bossware increases productivity. In one survey, <a href=\"https:\/\/digital.com\/6-in-10-employers-require-monitoring-software-for-remote-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\">81% of employers reported immediate productivity increases<\/a> after implementing the software, and another found <a href=\"https:\/\/www.business.com\/articles\/employee-monitoring-software-in-office\/\" target=\"_blank\" rel=\"noreferrer noopener\">productivity increases of between 26% and 32%<\/a>. Employers also report that the software <a href=\"https:\/\/digital.com\/6-in-10-employers-require-monitoring-software-for-remote-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\">has helped them to crack down on time theft<\/a> by showing them which workers are wasting time on the job (\u201c<a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/abs\/10.1111\/emre.12407\" target=\"_blank\" rel=\"noreferrer noopener\">cyberloafing<\/a>\u201d).&nbsp;<\/p>\n\n\n\n<p><strong>Tracking may make things fairer<\/strong>. Employees who suspect others of coasting say that the software makes things fairer by <a href=\"https:\/\/www.nytimes.com\/interactive\/2022\/08\/14\/business\/worker-productivity-tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">identifying those who aren\u2019t pulling their weight<\/a>. It may also <a href=\"https:\/\/www.business.com\/articles\/employee-monitoring-software-in-office\/\" target=\"_blank\" rel=\"noreferrer noopener\">increase the objectivity of performance reviews<\/a>. And employers with clients who pay hourly can use it to make sure clients are getting value for their money\u2014and for the evidence it provides if clients question the bill.<\/p>\n\n\n\n<p><strong>Tracking may be necessary for cybersecurity reasons<\/strong>. Remote workers <a href=\"https:\/\/www.theguardian.com\/business\/2022\/sep\/25\/monitor-workers-at-home-security-cybercrime\" target=\"_blank\" rel=\"noreferrer noopener\">can pose security risks<\/a>. Many are using out-of-date versions of Windows and iOS and may not be careful with passwords, antivirus software, or shared WiFi networks. This \u201c<a href=\"https:\/\/www.currentware.com\/blog\/5-cybersecurity-risks-of-remote-workers-how-to-mitigate-them\/\" target=\"_blank\" rel=\"noreferrer noopener\">poor cybersecurity hygiene<\/a>\u201d makes them (and the business) potential targets of cybercrime. Tracking software can also catch both deliberate and inadvertent misuse of company information, keeping the company safe from fraud and data leaks.<\/p>\n\n\n\n<p>With all those reasons to track, why isn\u2019t everyone doing it? Here\u2019s why some employers don\u2019t:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reasons-not-to-track-employees\">Reasons Not to Track Employees<\/h3>\n\n\n\n<p><strong>Tracking damages morale<\/strong>. Monitoring has been shown to <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S2451958822000616\" target=\"_blank\" rel=\"noreferrer noopener\">increase employee stress and decrease job satisfaction<\/a>. It also <a href=\"https:\/\/www.forbes.com\/sites\/carolinecastrillon\/2022\/11\/16\/why-employee-monitoring-is-doomed-to-backfire\/\" target=\"_blank\" rel=\"noreferrer noopener\">weakens trust<\/a> in <a href=\"https:\/\/www.shortform.com\/blog\/how-to-improve-work-relationships\/\">workplace relationships<\/a> and <a href=\"https:\/\/digitalcommons.osgoode.yorku.ca\/cgi\/viewcontent.cgi?article=1354&amp;context=all_papers\" target=\"_blank\" rel=\"noreferrer noopener\">undermines worker autonomy<\/a>. It\u2019s not surprising, therefore, that monitoring <a href=\"https:\/\/www.hrreporter.com\/focus-areas\/culture-and-engagement\/does-employee-surveillance-lead-to-turnover\/361848\" target=\"_blank\" rel=\"noreferrer noopener\">increases employee turnover<\/a>.<\/p>\n\n\n\n<p><strong>The productivity benefits may be overstated<\/strong>. Though many employers see bossware as a silver bullet for remote work productivity, the reality is more complicated. The productivity findings are <a href=\"https:\/\/www.wsj.com\/articles\/more-bosses-are-spying-on-quiet-quitters-it-could-backfire-11663387216\" target=\"_blank\" rel=\"noreferrer noopener\">mixed at best<\/a>, with one recent study finding <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S2451958822000616\" target=\"_blank\" rel=\"noreferrer noopener\">no relationship between monitoring and productivity<\/a> and another finding <a href=\"https:\/\/web.p.ebscohost.com\/abstract?direct=true&amp;profile=ehost&amp;scope=site&amp;authtype=crawler&amp;jrnl=18434711&amp;AN=158172297&amp;h=xideCnitgX9GTcd3BRQXjzGatPWYV3vJBRwuRYuVlyk8%2buQCrcKRMYJDlbiIPcnunWt0Kd2qZ%2bG2BbfiCcii%2bA%3d%3d&amp;crl=c&amp;resultNs=AdminWebAuth&amp;resultLocal=ErrCrlNotAuth&amp;crlhashurl=login.aspx%3fdirect%3dtrue%26profile%3dehost%26scope%3dsite%26authtype%3dcrawler%26jrnl%3d18434711%26AN%3d158172297\" target=\"_blank\" rel=\"noreferrer noopener\">a negative relationship<\/a>. Some of the reported increases should also be taken with a healthy dose of skepticism: The 26%\u201332% figure was reported by Workpuls, a monitoring software company that was studying its own product.<\/p>\n\n\n\n<p><strong>Employee tracking can backfire<\/strong>. Tracking software can make employees more\u2014not less\u2014likely to break the rules. Employees who know they\u2019re being monitored may <a href=\"https:\/\/hbr.org\/2022\/06\/monitoring-employees-makes-them-more-likely-to-break-rules\" target=\"_blank\" rel=\"noreferrer noopener\">take more breaks, ignore directives, dawdle through their work, and cheat on tasks<\/a>. Monitored employees also figure out <a href=\"https:\/\/optimushive.com\/how-to-trick-employee-monitoring-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">ways to game the system<\/a>: They might use a <a href=\"https:\/\/www.digitaltrends.com\/computing\/what-are-mouse-jigglers\/\" target=\"_blank\" rel=\"noreferrer noopener\">mouse jiggler<\/a>, have multiple windows open, use a decoy monitor, figure out the intervals between screenshots, or even find and modify the program\u2019s source code.&nbsp;<\/p>\n\n\n\n<p><strong>Tracking software doesn\u2019t measure the right thing<\/strong>. Tracking software measures time in front of the computer, keystrokes, and onscreen work progress. But bossware is blind to time spent thinking, planning, working with pen and paper, and exercising soft skills like leadership.&nbsp;<\/p>\n\n\n\n<p>There are also some jobs it\u2019s clearly not suited to. One health organization, for example, now <a href=\"https:\/\/www.nytimes.com\/interactive\/2022\/08\/14\/business\/worker-productivity-tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">registers its social workers as idle<\/a> when they\u2019re talking with patients or visiting rehab centers, which reduces their salary. In an even more macabre twist, another organization <a href=\"https:\/\/www.nytimes.com\/interactive\/2022\/08\/14\/business\/worker-productivity-tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">forced its hospice chaplains to earn \u201cproductivity points\u201d<\/a>: 1 point for visiting a dying person; 1\u00be points for attending a funeral; \u00bc point for calling bereaved family members.<\/p>\n\n\n\n<p><strong>There are privacy concerns<\/strong>. Fourteen percent of employers say <a href=\"https:\/\/digital.com\/6-in-10-employers-require-monitoring-software-for-remote-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\">they\u2019re monitoring workers without their knowledge<\/a>. While this is legal in some places, governments are increasingly <a href=\"https:\/\/www.nysenate.gov\/legislation\/laws\/CVR\/52-C%2A2\" target=\"_blank\" rel=\"noreferrer noopener\">requiring employers to disclose monitoring<\/a>.&nbsp;<\/p>\n\n\n\n<p>Bosses also need to be careful about <em>when<\/em> they choose to check up on employees. If they do it outside of working hours, <a href=\"https:\/\/www.inc.com\/will-yakowicz\/drones-catch-employees-having-sex-and-other-employee-monitoring-gone-wrong.html\" target=\"_blank\" rel=\"noreferrer noopener\">they face lawsuits<\/a>. Companies with international workforces can run afoul of country-specific privacy laws: A Dutch employee, for example, <a href=\"https:\/\/fortune.com\/2022\/10\/10\/chetu-demanding-employees-webcams-screen-sharing-human-rights-violation-dutch-court-rules\/\" target=\"_blank\" rel=\"noreferrer noopener\">sued his American firm in a Netherlands court<\/a> for requiring him to keep his webcam switched on. He won.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is bossware? What are the pros and cons of remote employee monitoring software? Is it ethical\u2014or even legal? The term &#8220;bossware&#8221; describes the employee monitoring software used by some employers charged with managing remote workforces. Some companies using bossware say it makes things fairer and more productive, but others claim it decreases morale and the productivity benefits are overstated. Keep reading to learn more about what bossware is, how it&#8217;s being used, and its pros and cons.<\/p>\n","protected":false},"author":19,"featured_media":87948,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20,14,30],"tags":[727],"class_list":["post-87940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ethics","category-management","category-work","tag-articles","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is Bossware? The Pros &amp; Cons of Employee Monitoring - Shortform Books<\/title>\n<meta name=\"description\" content=\"What is bossware? 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