{"id":76949,"date":"2022-09-03T08:33:23","date_gmt":"2022-09-03T12:33:23","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=76949"},"modified":"2022-09-04T21:08:08","modified_gmt":"2022-09-05T01:08:08","slug":"satya-nadella-empathy","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/satya-nadella-empathy\/","title":{"rendered":"Satya Nadella: Empathy Is the Cornerstone of Life &#038; Work"},"content":{"rendered":"\n<p>How did Satya Nadella deal with his son&#8217;s disabilities? How did he apply those lessons to the rest of his life and career?<\/p>\n\n\n\n<p>The theme that is the most central to Satya Nadella\u2019s business philosophy is empathy. For Nadella, empathy is the cornerstone of all that he does, both personally and professionally, and he believes that it\u2019s shaped his career at Microsoft and his vision for the company.<\/p>\n\n\n\n<p>Keep reading to learn how Nadella developed empathy and why it&#8217;s so important to him.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-satya-nadella-on-empathy\">Satya Nadella on Empathy<\/h2>\n\n\n\n<p>According to Nadella, empathy was something he had to develop early in his career. He cites his son\u2019s disabilities as helping him to become a more empathetic person. Faced with the reality of his son\u2019s permanent condition, he writes that he learned to put aside his own feelings in order to better understand the struggles his son faced, and, with his wife Anu\u2019s encouragement, learned how to become a strong support for his son.<\/p>\n\n\n\n<p>(Shortform note: Nadella\u2019s son, Zain, was born with cerebral palsy and required extensive therapy and visits to the ICU. In 2021, Nadella and his wife <a href=\"https:\/\/www.seattlechildrens.org\/media\/press-releases\/anu-and-satya-nadella-family-commit-$15-million-to-seattle-childrens-to-advance-precision-medicine-neurosciences-and-mental-health-care\/\">donated $15 million to Seattle Children\u2019s Hospital<\/a>\u2014which Nadella described in <em>Hit Refresh<\/em> as their family\u2019s \u201csecond home\u201d\u2014in support of care and research for children with neurological conditions. <a href=\"https:\/\/www.nbcnews.com\/news\/us-news\/microsoft-ceo-satya-nadellas-son-dead-26-company-says-rcna18320\">Zain died in 2022<\/a> at the age of 26.)<\/p>\n\n\n\n<p>For Nadella, empathy is about understanding others\u2019 points of view and also seeking to help empower them. He believes that empathy enables Microsoft to understand its employees and customers better, helping the company to anticipate the needs of its clientele while also creating a more welcoming and dynamic environment in the workplace.<\/p>\n\n\n\n<p>(Shortform note: Nadella values empathy so much that <a href=\"https:\/\/www.inc.com\/nick-hobson\/the-one-book-that-pulled-microsoft-back-from-brink-satya-nadellas-ultimate-leadership-flex.html\">he required Microsoft\u2019s senior leadership to read<\/a> Marshall B. Rosenberg\u2019s <a href=\"https:\/\/www.shortform.com\/app\/book\/nonviolent-communication\/1-page-summary\"><em>Nonviolent Communication<\/em><\/a>. The book is about <a href=\"https:\/\/www.shortform.com\/blog\/nvc-conflict-resolution\/\">conflict resolution<\/a> based on compassion instead of <a href=\"https:\/\/www.shortform.com\/app\/book\/nonviolent-communication\/1-page-summary#what-is-life-alienating-communication\">life-alienating communication<\/a>. This was a necessary tool at Microsoft, where senior leaders were constantly at odds.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Empathy as Understanding Others\u2019 Obstacles<\/h3>\n\n\n\n<p>Nadella also posits<strong> empathy as crucial for understanding the obstacles others may face<\/strong> due to racial, gender, or class categories\/backgrounds.<\/p>\n\n\n\n<p>Nadella says he faced occasional abuse as an Indian immigrant when he first came to America, but that the privileged background he came from back in India helped to insulate him from taking the insults too personally. He acknowledges that, for many immigrants and people from less-privileged backgrounds, the barriers can be even harder to overcome.&nbsp;<\/p>\n\n\n\n<p>Nadella says that witnessing the career sacrifices of his mother and wife opened his eyes to the struggles many women face professionally. His mother was an accomplished Sanskrit scholar, whose career struggled\u2014and then floundered\u2014under the pressures of trying to balance both her family and working lives. She eventually gave up working after the death of Nadella\u2019s younger sister, just as Nadella\u2019s wife eventually gave up her career as an architect to care for their young children.<\/p>\n\n\n\n<p>(Shortform note: As Nadella describes, inequality within the business world takes many forms. Research indicates that the greatest divide up until the 1970s was originally along gender lines, with men and women largely confined to differing roles. But since the 1980s, <a href=\"https:\/\/www.researchgate.net\/publication\/228198593_Workforce_Diversity_and_Inequality_Power_Status_and_Numbers\">gender and ethnicity have been roughly equal as factors in job segregation<\/a>. The research also found that minority or marginalized members of the workforce tended to report lower levels of job satisfaction and to be more likely to leave than employees who belong to the dominant demographic in a workplace.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How did Satya Nadella deal with his son&#8217;s disabilities? How did he apply those lessons to the rest of his life and career? The theme that is the most central to Satya Nadella\u2019s business philosophy is empathy. For Nadella, empathy is the cornerstone of all that he does, both personally and professionally, and he believes that it\u2019s shaped his career at Microsoft and his vision for the company. Keep reading to learn how Nadella developed empathy and why it&#8217;s so important to him.<\/p>\n","protected":false},"author":9,"featured_media":76952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20,33,9],"tags":[729],"class_list":["post-76949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ethics","category-people","category-psychology","tag-hit-refresh","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Satya Nadella: Empathy Is the Cornerstone of Life &amp; Work - Shortform Books<\/title>\n<meta name=\"description\" content=\"Empathy is the central theme of Satya Nadella\u2019s business philosophy. 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