{"id":69921,"date":"2022-06-22T23:29:00","date_gmt":"2022-06-23T03:29:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=69921"},"modified":"2022-06-28T08:57:00","modified_gmt":"2022-06-28T12:57:00","slug":"workplace-rules","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/workplace-rules\/","title":{"rendered":"Workplace Rules: 3 Tips to Make Them Stick"},"content":{"rendered":"\n<p>Have you set clear rules for your employees? How well do people understand and follow the rules?<\/p>\n\n\n\n<p>CEO and venture capitalist Ben Horowitz draws on historical examples to show how you can provide <a href=\"https:\/\/www.shortform.com\/blog\/cultural-leadership\/\">cultural leadership<\/a> in your organization. For lessons on workplace rules, Horowitz looks to Haitian revolutionary Toussaint Louverture and offers three tips for making rules that stick.<\/p>\n\n\n\n<p>Keep reading to learn how to set effective workplace rules.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-workplace-rules-that-stick\"><strong>Make Workplace<\/strong> <strong>Rules That Stick<\/strong><\/h2>\n\n\n\n<p>To emphasize the need to be trustworthy, Louverture forbade officers from cheating on their wives or having concubines, although it had been common practice in times of war. The rule prompted questions, and Louverture explained that officers who cheated on their wives couldn\u2019t be trusted in other matters either. <strong>Horowitz emphasizes making workplace rules that surprise people and force them to think about the principle behind the behavior<\/strong>, like Louverture\u2019s rule for officers.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: Horowitz\u2019s assessment of the rule\u2019s purpose might be incorrect. As CLR James explained in <a href=\"https:\/\/www.bl.uk\/collection-items\/the-black-jacobins-toussaint-louverture-and-the-san-domingo-revolution-by-c-l-r-james-1938\"><em>The Black Jacobins<\/em><\/a><em>, <\/em>this rule was part of Louverture\u2019s plan for building a respectable Catholic society. Forbidding concubines was a way for Haitians to simultaneously recall customs from their native cultures, such as the faithful keeping of wives, and emulate virtues of French society.)<\/p>\n\n\n\n<p>Horowitz says that, to make a workplace rule stick, make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>People will remember the rule.<\/strong> It has to be explicit and specific enough that people have no difficulty remembering the rule\u2014and the cultural virtue behind it.<\/li><li><strong>People will apply the rule every day. <\/strong>It has to be relevant to an action employees take every day, so they have the chance to engage with it regularly and internalize it.<\/li><li><strong>The rule will make people ask \u201cwhy?\u201d<\/strong> and the answer they get will point them to the cultural tenet behind it. The rule has to be surprising and thought-provoking so employees ask why it exists\u2014and the answer has to encourage them to reflect on the virtue underlying the expected behavior.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>A Rule That Helps Embody the Virtue<\/strong><br><br>In his book <a href=\"https:\/\/shortform.com\/app\/book\/turn-the-ship-around\"><em>Turn the Ship Around!<\/em><\/a><em>, <\/em>L. <a href=\"https:\/\/www.shortform.com\/blog\/l-david-marquet\/\">David Marquet<\/a> shares an example of a rule that sticks. To <a href=\"https:\/\/www.shortform.com\/blog\/improve-morale\/\">improve morale<\/a> among the crew of the submarine he led, <a href=\"https:\/\/shortform.com\/app\/book\/turn-the-ship-around\/1-page-summary#the-three-name-rule\">he established a \u201cthree-name rule.\u201d<\/a> The rule required that when any crew member saw a visitor, he would greet the person using three names: the visitor\u2019s name, his name, and the ship\u2019s name. For example: \u201cGood morning Commodore Kenny, my name is Petty Officer Smith. Welcome aboard <em>Santa Fe<\/em>.\u201d<br><br>The rule was catchy and hence easy to remember, and it was one they would apply several times a day. But instead of making crew members ask why the rule was instituted, it made them actively embody the virtue Marquet wanted them to demonstrate: being proactive.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-example-amazon-s-rule-of-frugality\"><strong>Example: Amazon\u2019s Rule of Frugality<\/strong><\/h3>\n\n\n\n<p>Horowitz highlights Amazon\u2019s emphasis on frugality as a memorable rule in modern-day business culture. At its founding, Amazon made a rule that everyone should \u201caccomplish more with less.\u201d Employees remembered the rule and applied it every day because their desks were frugally made out of cheap doors nailed to legs. If someone asked why they couldn\u2019t have regular desks, managers reiterated the rule to accomplish more with less.<\/p>\n\n\n\n<p>(Shortform note: Through their culture of frugality, Amazon has been able to reduce costs and <a href=\"https:\/\/slate.com\/business\/2014\/04\/amazon-frugality-how-jeff-bezos-company-cuts-costs.html\">offer low prices in a way that forces competitors to play according to their rules<\/a>\u2014an example of a culture disrupting entire industries. Some argue, however, that Amazon\u2019s frugality can turn into <a href=\"https:\/\/www.vox.com\/the-highlight\/22977660\/amazon-warehouses-work-injuries-retail-labor\">not giving their employees the time and resources necessary to do their jobs safely<\/a> and ignoring their needs by <a href=\"https:\/\/www.theverge.com\/2018\/4\/16\/17243026\/amazon-warehouse-jobs-worker-conditions-bathroom-breaks\">not giving them enough time for bathroom breaks<\/a>.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you set clear rules for your employees? How well do people understand and follow the rules? CEO and venture capitalist Ben Horowitz draws on historical examples to show how you can provide cultural leadership in your organization. For lessons on workplace rules, Horowitz looks to Haitian revolutionary Toussaint Louverture and offers three tips for making rules that stick. Keep reading to learn how to set effective workplace rules.<\/p>\n","protected":false},"author":9,"featured_media":69931,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45,14,30],"tags":[655],"class_list":["post-69921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-management","category-work","tag-what-you-do-is-who-you-are","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Workplace Rules: 3 Tips to Make Them Stick - Shortform Books<\/title>\n<meta name=\"description\" content=\"Ben Horowitz shows you how to make workplace rules that surprise people and force them to think about the principles behind them. Learn more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shortform.com\/blog\/workplace-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workplace Rules: 3 Tips to Make Them Stick\" \/>\n<meta property=\"og:description\" content=\"Ben Horowitz shows you how to make workplace rules that surprise people and force them to think about the principles behind them. 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