{"id":57046,"date":"2021-12-23T22:33:00","date_gmt":"2021-12-24T02:33:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=57046"},"modified":"2021-12-29T10:23:07","modified_gmt":"2021-12-29T14:23:07","slug":"all-marketers-tell-stories","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/all-marketers-tell-stories\/","title":{"rendered":"All Marketers Tell Stories: Seth Godin&#8217;s 5 Principles"},"content":{"rendered":"\n<p>What are the principles in the book <em>All Marketers Are Liars<\/em>? What is Seth Godin&#8217;s formula for successful marketing?<\/p>\n\n\n\n<p>In<em> All Marketers Are Liars (<\/em>also titled<em> All Marketers Tell Stories)<\/em>, Seth Godin argues that good marketing is spreading ideas through good storytelling. Everyone is a marketer because everyone has ideas to spread. Often, the story you tell about your idea is just as important as the idea itself. His principles of storytelling can be applied to product marketing, dating, politics, job hunting, and more.<\/p>\n\n\n\n<p>Read on to learn the five principles presented in <em>All Marketers Are Liars<\/em> <em>(All Marketers Tell Stories)<\/em>.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-all-marketers-are-liars-all-marketers-tell-stories\"><em>All Marketers Are Liars (All Marketers Tell Stories)<\/em><\/h2>\n\n\n\n<p>Godin is a writer, entrepreneur, marketer, and blogger. Published in 2005, <em>All Marketers Are Liars <\/em>(aka <em>All Marketers Tell Stories)<\/em> aims to improve your storytelling. His advice is helpful for people who are beginners or unfamiliar with the world of marketing.\u00a0<\/p>\n\n\n\n<p>Godin breaks down his ideas into five principles. Telling a good story first requires understanding worldviews and how consumers process information. Once you start thinking like a consumer, Godin says, you can tailor your story to make a good first impression. He then discusses avoiding the fine line between telling a story with a fib (stretching the truth in a way that resonates with the customer) and committing fraud. In the final principle, he talks about common marketing obstacles you may encounter, as well as how to overcome them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-new-marketing-101\">New Marketing 101<\/h3>\n\n\n\n<p>When you hear the word \u201cadvertising,\u201d what do you think of? If catchy jingles, milk carton ads, or TV infomercials come to mind, you\u2019re probably thinking of outdated <a href=\"https:\/\/www.shortform.com\/blog\/advertising-techniques-examples\/\">marketing techniques<\/a>. Because advertisers traditionally addressed mass audiences, they succeeded by appealing mainly to people\u2019s needs, and eventually, their wants. Often, companies spent a little on advertising, because their main focus was on increasing profit by cutting production costs. Godin argues that because of advances in technology, <a href=\"https:\/\/www.shortform.com\/blog\/traditional-advertising\/\">old marketing<\/a> is outdated and ineffective.<\/p>\n\n\n\n<p>(Shortform note: Some marketers believe old marketing isn\u2019t completely obsolete. One marketing expert found that <a href=\"https:\/\/www.kirkdonovanenterprises.com\/blog\/old-vs-new-marketing-techniques-which-is-better-for-your-business\">old marketing techniques like promotional gifts, coupons, and slogans are still effective<\/a>. You should tailor your use of old-style advertising to your specific product and campaign.)<\/p>\n\n\n\n<p>In <em>All Marketers Are Liars (All Marketers Tell Stories)<\/em>, Godin takes a broader view of modern marketing in this book. Instead of thinking of marketing exclusively as trying to <a href=\"https:\/\/www.shortform.com\/blog\/how-to-sell-a-product\/\">sell a product<\/a>, he believes <strong>marketing is spreading ideas. <\/strong>He argues that you can market just about anything: products, services, job qualifications, religions, political candidates, and more. Which makes the marketplace\u2014or all the different forums in which you can spread ideas\u2014a pretty big place.<\/p>\n\n\n\n<p>Additionally, <strong>new marketing places more focus on the consumer<\/strong>. According to Godin, new marketers must keep up with the constantly evolving marketplace and changing consumer demands. He therefore urges new marketers to understand that they are not in charge\u2014customers are. Your customer will be a major influence on your marketing because you must tailor the ideas you\u2019re spreading to customer feelings.<\/p>\n\n\n\n<p>(Shortform note: Godin\u2019s view of marketing as focusing on the <a href=\"https:\/\/www.shortform.com\/blog\/spread-ideas\/\">spread of ideas<\/a> to the consumer soon won converts in the industry. In 2008, <a href=\"https:\/\/www.prweb.com\/releases\/definition\/for_marketing\/prweb621321.htm\">the American Marketing Association (AMA) echoed Godin\u2019s view when they updated their definition of marketing<\/a>. The new definition described marketing as an educational process that benefits marketers, consumers, and society as a whole. This definition differs from the AMA\u2019s previous one, which defined marketing as a function that delivers value to customers for the benefit of companies.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-power-of-storytelling\">The Power of Storytelling<\/h4>\n\n\n\n<p>Because people often buy based on emotion rather than need, Godin argues that it\u2019s important for marketers to appeal to beliefs and feelings. This can involve lying by a certain definition. <strong>Godin defines lies as stories people tell themselves, which marketers build on.<\/strong> The consumer\u2019s belief in a marketer\u2019s lie makes it true\u2014and our belief in how a product will make us feel is what we\u2019re really buying. Therefore, he uses the terms lying and storytelling interchangeably.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: Godin says storytelling is one of the best ways to communicate with potential customers and address their beliefs and feelings. And because of an <a href=\"https:\/\/www.nielsen.com\/us\/en\/insights\/article\/2020\/covid-19-tracking-the-impact-on-media-consumption\/\">increasing amount of media options and consumption<\/a>, there are more ways to tell complex, yet subtle stories about products. Podcast ads, YouTube ads, influencer sponsorships, email marketing, ads on blogs, <a href=\"https:\/\/www.shortform.com\/blog\/learn-seo-blogs-podcasts-youtube-channels\/\">social media marketing<\/a>, and brand partnerships are just a few examples of the opportunities new media afford marketers.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principle-1-appeal-to-a-worldview\">Principle 1: Appeal to a Worldview<\/h3>\n\n\n\n<p>Godin\u2019s first principle of modern marketing is that a good story starts with a specific worldview. To be effective, <strong>your marketing story must jibe with your prospective customer\u2019s worldview, the set of beliefs, values, and biases that determines how they see and interact with the world.<\/strong> While everyone has the same basic wants and needs (food, shelter, to be happy, healthy, and so on), Godin explains that their worldview determines how they fulfill them.&nbsp;<\/p>\n\n\n\n<p>For example, consider the difference between someone on a Keto diet (which emphasizes consuming a high percentage of fat) and someone on a plant-based diet. Both people probably feel that they have found a dietary lifestyle that balances health and nutrition. Their different solutions to a common goal reflect different worldviews. When your marketing story not only addresses a customer need but also validates their worldview or beliefs, Godin believes the customer is more likely to use your product and keep coming back.<\/p>\n\n\n\n<p>People with similar worldviews or beliefs often group into small niches or micro-communities. Godin says a marketer\u2019s success lies in finding the right group of people with a shared worldview and telling them a compelling story that aligns with it. Godin warns that worldviews can change collectively or individually. If your customers\u2019 worldview changes but your story doesn\u2019t, you could quickly lose a big portion of your audience, so you should pay attention to your customers and social changes.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Understanding and Changing Worldviews<\/strong><br><br>Stephen Covey&#8217;s <em>7 Habits of Highly Effective People<\/em> suggests another way to define worldviews, which he calls <a href=\"https:\/\/www.shortform.com\/app\/book\/the-7-habits-of-highly-effective-people\/part-1-introduction-to-the-habits\">paradigms<\/a>. He defines paradigms as the lenses through which you see the world and that shape how you interpret your situations and surroundings. These interpretations dictate your behavior, much like Godin\u2019s idea of worldviews influencing you to buy a product.<br><br>Our sense of self is often tied to our worldview. We usually have an automatic, defensive response to information that threatens our worldview, and therefore, our sense of self. We also tend to <a href=\"https:\/\/theconversation.com\/humans-are-hardwired-to-dismiss-facts-that-dont-fit-their-worldview-127168\">dismiss facts that don\u2019t conform to our worldview<\/a> (also known as <a href=\"https:\/\/www.shortform.com\/blog\/confirmation-bias-definition-2\/\">confirmation bias<\/a>). This can be tricky to navigate as a marketer. So how do you do it?&nbsp;<br><br>Covey offers an answer for how to change a perspective. He proposes becoming aware of your biases, identifying the worldviews you want to adopt, and shifting your perspective. While his writing is geared toward individuals wanting to adjust their worldviews, advertisers can tailor his ideas to their <a href=\"https:\/\/www.agroup.com\/blog\/can-you-change-someones-worldview-in-just-three-steps\/\">marketing story to thoughtfully address a worldview<\/a>. Ask yourself: What bias are you addressing? How does your product answer that worldview? Does it offer a better solution or new reality?<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-to-appeal-to-a-worldview\">How to Appeal to a Worldview<\/h4>\n\n\n\n<p>Now that you know what a worldview is, how can you use that to tell a better story? How do you tell a story that doesn\u2019t conflict with your customer\u2019s worldview? In addition, how do you control the story around something that could be viewed as a negative? In <em>All Marketers Are Liars (All Marketers Tell Stories)<\/em>, Godin says using three tools\u2014frames, euphemisms, and oxymorons\u2014can help you align your story with a worldview.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Frames<\/strong>: According to Godin, framing is a way to leverage or influence someone\u2019s worldview. It\u2019s how you spin your story to encompass a worldview. Framing your story can give you some control over the customer\u2019s initial impression of your product. For example, if you tell someone \u201cthe glass is half full,\u201d they\u2019ll look at it more favorably than if you tell them it\u2019s half empty.(Shortform note: Godin\u2019s idea is also known as <a href=\"https:\/\/brandmarketingblog.com\/articles\/branding-how-to\/framing-effect-in-marketing-and-advertising\/\">the Framing Effect<\/a>, where information is presented in different ways to achieve a desired perception. Common frames include avoiding risk, achieving a goal, and appealing to emotions.)<\/li><li><strong>Euphemisms<\/strong>: Euphemisms are different names for the same idea. They are used to steer attention away from negative connotations or biases someone may already have about a certain idea to help you frame your story in a more favorable light. For example, \u201cadult beverages\u201d replaces \u201calcohol\u201d or \u201cliquor\u201d to avoid negative connotations. (Shortform note: Euphemisms can be helpful when marketing sensitive products, such as laxatives. However, <a href=\"https:\/\/www.yuqo.com\/euphemisms-improve-brands-message\/\">when using euphemisms<\/a>, don\u2019t be misleading, obscure, or offensive.)<\/li><li><strong>Oxymorons<\/strong>: Similar to a euphemism, an oxymoron is a way to frame an idea by using contradictory words. By using oxymorons, you can use new words or phrases for an old concept in order to avoid negative connotations or to catch the consumer\u2019s attention. You can target people who have two worldviews that seem like they\u2019re at odds with each other. For example, \u201cnon-alcoholic beer\u201d is an oxymoron because beer is, by definition, alcoholic. This phrasing appeals to someone who likes beer but doesn\u2019t want the negative effects that come with drinking alcohol. (Shortform note: While oxymorons tend to be words or phrases, Godin also refers to ideas that confound expectations by surprising the reader with a contrast as oxymorons. His usage is similar to a <a href=\"https:\/\/en.wikipedia.org\/wiki\/Juxtaposition\">juxtaposition<\/a>, where two ideas are placed next to each other for a contrasting effect.)<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principle-2-understand-how-your-customer-thinks\">Principle 2: Understand How Your Customer Thinks<\/h3>\n\n\n\n<p>Worldviews affect what information the customer takes in and how. Godin\u2019s second principle of modern marketing explains how consumers process information and make what he calls snap judgments. Understanding your customers\u2019 thinking can help you break through the noise of other products and catch your customer\u2019s attention. Godin breaks down four steps customers go through as they make snap judgments in the marketplace:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>They notice change: <\/strong>Your customer will notice changes in their environment. As consumers, we\u2019re bombarded with so much information that it\u2019s necessary for us to disregard most of it. But if there is a <em>change<\/em> in our environment, we\u2019re likely to notice it. (Shortform note: A 2004 study found that <a href=\"https:\/\/www.apa.org\/monitor\/sep04\/visual\">people are more likely to notice change they expect<\/a>, like a red stop light turning to a green light. People are less likely to notice small, improbable changes, like cars changing lanes behind you on the interstate.)<\/li><li><strong>They make an assumption<\/strong>: Once your customer notices that something changed in their environment, they\u2019ll make an assumption about <em>why<\/em> it changed. They\u2019ll build their own story for why their environment is different. Usually, their worldview will shape these assumptions. Assumptions influence your consumer\u2019s first impression of your product and can determine whether or not they\u2019ll buy what you\u2019re selling. (Shortform note: Another way to think of assumptions is in terms of consumer perception. Customer perception is <a href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2018\/05\/29\/the-one-marketing-truism-you-cannot-ignore-perception-is-reality\/?sh=3d314d167030\">how people select, organize, and interpret information they encounter<\/a>. In <a href=\"https:\/\/www.shortform.com\/app\/book\/the-22-immutable-laws-of-marketing\/1-page-summary\"><em>The 22 Immutable Laws of Marketing<\/em><\/a>, the authors describe how a consumer\u2019s perception of a product is more important than the quality of the product. Therefore, your audience must <em>believe<\/em> that your product is the best option.)<\/li><li><strong>They predict what happens next<\/strong>: After noticing changes, customers will use their assumptions to predict what will happen next. Godin says this prediction helps them know what to expect next from their environment so they can pay attention for the next change. This is where consumers will build their own story about your idea or product and determine if they believe your lie. (Shortform note: Like marketers, politicians use people\u2019s predictions to their advantage, allowing people to fill in the gaps of an idea with their own story. In <a href=\"https:\/\/www.shortform.com\/app\/book\/win-bigly\"><em>Win Bigly<\/em><\/a>, Scott Adams describes how <a href=\"https:\/\/www.shortform.com\/app\/book\/win-bigly\/persuasion-strategies\">Donald Trump\u2019s presidential campaign<\/a> focused heavily on building a wall. However, Trump was vague about the details of the wall. This allowed voters to fill in the gaps on how they thought the wall should be built, ultimately causing more people to attach to the idea.)<\/li><li><strong>They stick to the story<\/strong>: Finally, consumers will stick to the story they predict until another change forces them to repeat the cycle. People will stick to their story even when presented with facts that may contradict them since it\u2019s hard for people to change their biases. (Shortform note: Godin references <a href=\"https:\/\/www.shortform.com\/app\/book\/blink\/1-page-summary\"><em>Blink<\/em><\/a> by Malcolm Gladwell, who says there are two processes for arriving at a decision: <a href=\"https:\/\/www.shortform.com\/app\/book\/blink\/introduction\">conscious thinking and unconscious thinking<\/a>. Conscious thinking is our logical (but less efficient) way of coming to conclusions. <a href=\"https:\/\/www.shortform.com\/blog\/intuitive-thinking-2\/\">Unconscious thinking<\/a> is our intuitive and quick way of parsing information\u2014or snap judgment.)&nbsp;<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principle-3-make-a-good-first-impression\">Principle 3: Make a Good First Impression<\/h3>\n\n\n\n<p>As we saw in Principle 2, consumers frequently make snap judgments about people, products, food, stores, website design, dating profiles, and more. In <em>All Marketers Are Liars (All Marketers Tell Stories)<\/em>, Godin argues that most people make their decision about something\u2014such as whether or not they like someone, or if they want to buy that shirt\u2014within moments of encountering it.<\/p>\n\n\n\n<p>People\u2019s tendency to make quick, lasting judgments means it\u2019s important to make a good first impression about your product and company. Before we talk about how to do this, let\u2019s dissect what Godin means by first impressions and how they\u2019re different from first encounters.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-impressions-vs-encounters\">Impressions vs. Encounters<\/h4>\n\n\n\n<p>A customer\u2019s first encounter is their initial introduction to your product. They may walk into your store on a whim or click on your website by accident. However,<strong> <\/strong>the first encounter may not cause them to engage with your story. And if it doesn\u2019t engage them, they\u2019ll disregard their first encounter as they interact with other options in the marketplace. In contrast, Godin contends that when you successfully grab the customer\u2019s attention at an encounter, you create an impression that leads them to make a snap judgment about your idea or product. That\u2019s why first impressions are important for a marketer\u2014it\u2019s your best (and sometimes only) opportunity to get through to a customer.<\/p>\n\n\n\n<p>(Shortform note: Color plays a big role in a customer\u2019s first impression. In a <a href=\"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/00251740610673332\/full\/html\">2006 study<\/a>, researchers discovered that up to 90% of snap judgments about products are based on color. <a href=\"https:\/\/appliedpsychologydegree.usc.edu\/blog\/color-psychology-used-in-marketing-an-overview\/\">Your choice of color can influence mood, appetite, and even perception of time spent waiting<\/a>.)<\/p>\n\n\n\n<p>While first impressions are important, Godin says it\u2019s also just as important to remember that the first encounter won\u2019t always lead to a customer\u2019s first impression. <strong>Since not every encounter will turn into an impression, the best you can do as a marketer is make sure that no matter what encounter they have, it&#8217;s a good one.<\/strong> That way, when it does eventually make an impression on them (and Godin assumes that an impression will happen eventually), it&#8217;ll be a favorable one. He argues that to ensure good encounters\u2014and by extension, good impressions\u2014every way you incorporate your story into your marketing should be perfect\u2014or as close as you can get. How? Godin gives two answers:<\/p>\n\n\n\n<p><strong>1) <a href=\"https:\/\/www.shortform.com\/blog\/be-sincere\/\">Be authentic<\/a><\/strong>. Tell a story that aligns with your company, the product itself, and brand identity. This could be a story about luxury, family, beauty, or comfort\u2014just be sure this story is true to the overall ethos of your idea and brand. (Shortform note: How do you align your story with your company values? In <a href=\"https:\/\/www.shortform.com\/app\/book\/start-with-why\">Start With Why<\/a>, <a href=\"https:\/\/www.shortform.com\/blog\/simon-sinek-biography\/\">Simon Sinek<\/a> discusses the importance of defining your mission as a company and why you\u2019re doing what you\u2019re doing in business. That way, you have a clear set of values that will authentically guide your stories.)&nbsp;<\/p>\n\n\n\n<p><strong>2) Be cohesive<\/strong>: Because you don\u2019t know if a customer\u2019s first (or second or third) encounter will be their first impression, it\u2019s best to cover your bases and incorporate your authentic story into every possible encounter. If you tell an authentic story across all potential encounters, you\u2019re more likely to make a good first impression. Godin says <strong>all departments are part of the marketing department<\/strong>. If the president of your favorite company used a competitor\u2019s products, would that change your perception of their products?<\/p>\n\n\n\n<p>(Shortform note: In Godin\u2019s view, your goal in marketing is to turn strangers into friends and friends into customers. To turn strangers into customers, try <a href=\"https:\/\/www.shortform.com\/blog\/how-to-create-a-marketing-plan\/\">making a marketing plan<\/a>. In <a href=\"https:\/\/www.shortform.com\/app\/book\/the-1-page-marketing-plan\"><em>The 1-Page Marketing Plan<\/em><\/a>, Allan Dibs believes good marketing can be broken down into three phases: attention, familiarity, and enthusiasm. <a href=\"https:\/\/www.shortform.com\/blog\/create-interest\/\">Generate interest<\/a> by <a href=\"https:\/\/www.shortform.com\/blog\/identify-your-target-audience\/\">identifying your target audience<\/a>, developing the message you\u2019ll tell that audience, and figuring out what medium you\u2019ll use to tell them that story. Then design a process that will help your customer get familiar with your company, like signing up for email notifications or putting a product in their cart. Get your lead\u2019s contact information into a database, deliver value, and build their trust. Then focus on continually giving them a great experience, for instance with <a href=\"https:\/\/www.shortform.com\/blog\/what-is-great-customer-service\/\">great customer service<\/a>)<\/p>\n\n\n\n<p>Godin believes personal interactions are the best way to foster authentic relationships with consumers. This could come from a recommendation from a friend, a pleasant interaction with an employee, or a friendly phone call. He recommends you ditch the script and <a href=\"https:\/\/www.shortform.com\/blog\/connect-with-customers\/\">connect with your customers<\/a>. Good personal interactions cut through the gimmicks and create lasting impressions.<\/p>\n\n\n\n<p>(Shortform note: In <a href=\"https:\/\/www.shortform.com\/app\/book\/raving-fans\/1-page-summary\"><em>Raving Fans<\/em><\/a>, Ken Blanchard and Sheldon Bowles describe how creating better customer service experiences can help companies succeed. They say the<a href=\"https:\/\/www.shortform.com\/app\/book\/raving-fans\/happy-customers-are-core-to-your-success\"> key to happy (not just satisfied) customers<\/a> is through this five-step plan: define <em>your<\/em> <a href=\"https:\/\/www.shortform.com\/blog\/ideal-customer-service\/\">ideal customer service<\/a> experience, discover <em>your customer\u2019s <\/em>ideal experience, integrate your vision with their needs, build an effective and consistent system, and always <a href=\"https:\/\/www.shortform.com\/blog\/exceed-customer-expectations\/\">exceed customer expectations<\/a>.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principle-4-tell-a-believable-story\">Principle 4: Tell a Believable Story<\/h3>\n\n\n\n<p>As we discussed earlier, marketers are selling the story, not the product. People buy a product because of how that story makes them feel, not because of logic. And if you\u2019re marketing to a worldview, you\u2019ll be telling your story to people who want to listen. This leaves room for marketers to exploit consumers and how they feel about a product\u2019s story.&nbsp;<\/p>\n\n\n\n<p>When marketing, you shouldn\u2019t exploit consumers with your storytelling. In <em>All Marketers Are Liars (All Marketers Tell Stories)<\/em>, Godin urges marketers to know the difference between telling a \u201cfib\u201d and committing fraud\u2014and to <strong>never commit fraud<\/strong>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-fibs\">Fibs<\/h4>\n\n\n\n<p>Godin defines a fib as a story that may not be 100% factual or based in reality. Fibs are used to appeal to a customer\u2019s feelings. But if a fib is believed, it doesn\u2019t cause any harm to the customer, and it enhances your product. Godin notes that it\u2019s okay to fib parts of your story\u2014bending the truth here and there in a way that benefits both you and your customer. If you tell a fib and your customer believes it, it becomes true.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: The <a href=\"https:\/\/www.ftc.gov\/news-events\/media-resources\/truth-advertising\">Federal Trade Commission<\/a> (FTC) and <a href=\"https:\/\/www.ftc.gov\/news-events\/media-resources\/truth-advertising\">Institute for Advertising Ethics<\/a> (IAE) are two organizations that distinguish the line between fibs and frauds. Both organizations echo Godin\u2019s claim that products should not cause harm to the consumer. This includes physical, psychological, and financial harm. When appropriate, scientific evidence should be cited to back up advertising claims. The IAE also notes that it should be clear to consumers that they\u2019re viewing an advertisement\u2014in other words, don\u2019t masquerade your ad as news or editorial content.)<\/p>\n\n\n\n<p>Godin uses Georg Riedel as an example. Riedel is a glassblower who specializes in wine glasses. People\u2014even those in the wine-tasting community\u2014insist his glasses improve the taste of the wine. Riedel\u2019s story (that a good wine deserves a luxury vessel for a better tasting experience) aligns authentically with his product (handcrafted wine glasses). People believe that wine tastes better in a Riedel glass, despite no factual evidence to back this up. Their belief in the product improves their experience drinking wine, so the story benefits both Riedel and his customers. It\u2019s a common fib in the wine-tasting community that <a href=\"https:\/\/blog.williams-sonoma.com\/why-your-wine-tastes-better-in-the-right-wine-glass\/\">the right wine glass can improve the taste of wine<\/a>.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: There may not have been much research on the topic at the time of the book\u2019s initial publication in 2005. However, more recent studies show that there may actually be a correlation. One <a href=\"https:\/\/www.forbes.com\/sites\/tmullen\/2016\/08\/25\/why-the-shape-of-a-glass-shapes-the-taste-of-your-wine\/?sh=4d0bec856554\">Japanese study supports the idea that glass shape influences taste<\/a>, while another study shows that <a href=\"https:\/\/www.cordonbleu.edu\/news\/does-beautiful-food-taste-better\/en#:~:text=Food%20tastes%20better%20when%20it,about%20more%20than%20just%20aesthetics.&amp;text=(2011)%20show%20that%20diners%20believe,and%20quantities%20remained%20the%20same\">visual perception influences taste<\/a>.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-frauds\">Frauds<\/h4>\n\n\n\n<p>When you abuse the consumer\u2019s potential to be exploited, Godin says you\u2019re committing fraud. Telling a story that benefits only you and not the customer is fraud. Whereas a customer\u2019s belief in a fib makes it true, a customer\u2019s belief in fraud <em>doesn\u2019t<\/em> make it true. <strong>Fibs can enhance your product, while fraud hides the fact your product isn\u2019t as good as you\u2019re claiming it is.<\/strong> When a customer discovers fraud, they\u2019ll feel betrayed, and it will be difficult to regain their trust.<\/p>\n\n\n\n<p>(Shortform note: The title of Godin\u2019s book is misleading, and some readers expressed their confusion about it. Marketers are liars in the sense that they are fibbing or stretching the subjective truth of their story, but they are not making objectively untrue statements, advertising harmful claims, or lying to the point of deceit or fraud. So marketers aren\u2019t really liars by the usual definition, just storytellers or fibbers.)<\/p>\n\n\n\n<p>For example, women\u2019s wellness brand <a href=\"https:\/\/www.bbc.com\/news\/world-us-canada-45426332\">Goop<\/a> faced a lawsuit over claims their \u201cvaginal eggs\u201d could <a href=\"https:\/\/www.shortform.com\/blog\/how-to-balance-your-hormones-naturally\/\">balance hormones<\/a> and regulate menstrual cycles. They also claimed their \u201cflower essence\u201d would cure depression. These claims were not scientifically backed and caused harm to customers who believed this story, resulting in a $145,000 settlement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principle-5-use-obstacles-to-tell-a-better-story-next-time\">Principle 5: Use Obstacles to Tell a Better Story Next Time<\/h3>\n\n\n\n<p>You now understand the characteristics of an effective story,&nbsp; the difference between fibs and frauds, and why you should never commit fraud. This section discusses common obstacles you\u2019ll run into as a marketer and how to use them to your advantage.<em> <\/em>First, we\u2019ll tackle how to handle competitors. Then, we\u2019ll identify where you might have gone wrong if your product didn\u2019t do as well as you thought it would.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-to-handle-competition\">How to Handle Competition<\/h4>\n\n\n\n<p>Competition in the marketplace fosters creativity and innovation. Unless you create an entirely new industry, you\u2019ll no doubt have to deal with competitors and their stories. If someone is already telling a good story, how do you survive in the marketplace? In <em>All Marketers Are Liars (All Marketers Tell Stories)<\/em>, Godin presents a few ways to <a href=\"https:\/\/www.shortform.com\/blog\/competitive-advertising\/\">handle competition<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tell a similar story in a different market<\/strong>: If you\u2019re having trouble finding a place to start, Godin recommends telling a story similar to one someone else is already telling in a different market.&nbsp;<\/li><li><strong>Tell a better story for a different worldview<\/strong>: If you\u2019re entering or competing in a market where someone else is already succeeding with their story, <strong>don\u2019t try to tell their story better<\/strong>. Tell a completely different story.<\/li><li><strong>Tell a story to a niche within an existing worldview<\/strong>: If you\u2019re entering a competitive market, you can also try to narrow down an existing worldview. In other words, find a niche, and then find a niche within that niche.&nbsp;<\/li><li><strong>Tell a story to an evolving worldview<\/strong>: Because worldviews are so susceptible to change, this gives you the opportunity to adapt your marketing stories or even guess how current ones may change.&nbsp;<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Determine Your Competitors<\/strong><br><br>By identifying who is and is not a competitor, it\u2019ll be easier for you to determine where to look for inspiration and when to appeal to a different worldview. As you develop your marketing for a product, it\u2019s important to <a href=\"https:\/\/www.shortform.com\/blog\/career-progression-plan\/\">position yourself<\/a> within the marketplace and identify your friends and foes. Consider <a href=\"https:\/\/squareup.com\/us\/en\/townsquare\/competitor-analysis-a-definition-and-guide\">completing a competitor analysis<\/a> by examining your competition, what works for them, and the different kinds of stories they\u2019re telling. <a href=\"https:\/\/www.forbes.com\/sites\/forbesfinancecouncil\/2017\/05\/18\/lessons-you-can-learn-from-your-competitors\/?sh=53bca745205a\">Competition can fall into three categories<\/a>:<br><br><strong>Primary competitors<\/strong>: When you hear \u201ccompetitors,\u201d the first companies or people that come to mind are probably your primary competitors. They target a similar product or service to your audience. Wendy\u2019s and McDonald\u2019s are primary competitors.<br><br><strong>Secondary competitors<\/strong>: These companies offer similar products to a different audience, or they offer a similar product of greater or lesser quality. For example, Tiffany is a secondary competitor to Kay Jewelers. Both sell jewelry but for different audiences and at <a href=\"https:\/\/www.shortform.com\/blog\/different-prices-for-different-customers\/\">different price points<\/a>.<br><br><strong>Tertiary competitors<\/strong>: These competitors are loosely related to your company or industry. They don\u2019t pose much of a threat unless they decide to expand into your market. Gatorade and Under Armour are tertiary competitors because they\u2019re loosely related by the worldview they address (one that values athletic excellence). But unless Under Armour decides to create a line of sports drinks, they don\u2019t pose a threat to Gatorade.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-to-interpret-failure\">How to Interpret Failure<\/h4>\n\n\n\n<p>You\u2019ll no doubt encounter some bumps in the road on your marketing journey. Let\u2019s say you\u2019ve used Godin\u2019s tips, and you think you\u2019ve got a great product to market. Godin outlines four common problems that can occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Your target customers didn\u2019t pay attention<\/strong>: If you had a great product and a great story, they probably just didn\u2019t notice it among all of the other products and information vying for their attention. (Shortform note: If you\u2019re having trouble getting your customer\u2019s attention, try Donald Miller\u2019s advice in <em>Building a StoryBrand<\/em>: <a href=\"https:\/\/www.shortform.com\/app\/book\/building-a-storybrand\/part-3\">Explicitly tell your customer what value your product offers them<\/a>.)<\/li><li><strong>They weren\u2019t interested<\/strong>: If someone noticed your product but didn\u2019t try it, you may not have addressed the right worldview with your story. Or you may not have told your story using the language that people with this worldview expected to hear. Or your story didn\u2019t compel them to change their bias that favors another product. (Shortform note: In his chapter in <a href=\"https:\/\/www.shortform.com\/app\/book\/tools-of-titans\"><em>Tools of Titans<\/em><\/a>, Godin advises marketers to <a href=\"https:\/\/seths.blog\/2009\/04\/first-ten\/\">start by telling 10 interested people<\/a> about your new idea or product. They should be people you trust, who trust you, and who would probably love your new product. They could be friends or people who follow your blog. If they like it, they\u2019ll find other people to tell, and your product will spread; if they don\u2019t, you should probably spend some time rethinking your product.)<\/li><li><strong>They didn\u2019t like it<\/strong>: If someone noticed your product, tried it, and didn\u2019t like it, your product probably didn\u2019t address the problem or worldview like you thought it would. This has more to do with the product itself than the marketing. (Shortform note: There\u2019s a popular phrase in marketing: \u201c<a href=\"https:\/\/nowmediagroup.tv\/blog\/great-marketing-bad-product\/\">Nothing kills a bad product faster than good marketing<\/a>.\u201d Good marketing generates consumer attention, but if the product doesn\u2019t work, that attention will quickly turn to how bad the product is. That means your great marketing story won\u2019t save a product that doesn\u2019t work, so you shouldn\u2019t completely disregard the quality of your product.)<\/li><li><strong>They didn\u2019t tell anyone<\/strong>: Does everyone who tries your product like it? If someone noticed your product, tried it, liked it, but didn\u2019t tell anyone, they may not have felt compelled or comfortable talking about your product, and you need to find out where you went off track. (Shortform note: Godin is open about the importance of setbacks and failure, stating <a href=\"https:\/\/www.inc.com\/sonia-thompson\/why-tons-of-failure-is-the-key-to-success-according-to-seth-godin.html\">entrepreneurs who fail often are more likely to succeed<\/a>. In a blog post about <a href=\"https:\/\/seths.blog\/2011\/04\/how-to-fai\/\">how to fail better<\/a>, he advises that whenever you fail, take ownership of it, and identify exactly where you went wrong. That way, you won\u2019t make the same mistake twice. Also, <strong>never blame someone else for your failure<\/strong>.)<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What are the principles in the book All Marketers Are Liars? What is Seth Godin&#8217;s formula for successful marketing? In All Marketers Are Liars (also titled All Marketers Tell Stories), Seth Godin argues that good marketing is spreading ideas through good storytelling. Everyone is a marketer because everyone has ideas to spread. Often, the story you tell about your idea is just as important as the idea itself. His principles of storytelling can be applied to product marketing, dating, politics, job hunting, and more. Read on to learn the five principles presented in All Marketers Are Liars (All Marketers Tell<\/p>\n","protected":false},"author":9,"featured_media":57343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40,104],"tags":[556],"class_list":["post-57046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-marketing","tag-all-marketers-are-liars","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>All Marketers Tell Stories: Seth Godin&#039;s 5 Principles - Shortform Books<\/title>\n<meta name=\"description\" content=\"In All Marketers Are Liars (aka All Marketers Tell Stories), Godin says good marketing is good storytelling. 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