{"id":51886,"date":"2021-10-14T12:18:52","date_gmt":"2021-10-14T16:18:52","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=51886"},"modified":"2021-10-30T20:38:26","modified_gmt":"2021-10-31T00:38:26","slug":"empathy-in-the-workplace","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/empathy-in-the-workplace\/","title":{"rendered":"The 5 Skills That Foster Empathy in the Workplace"},"content":{"rendered":"\n

Why is empathy in the workplace<\/a> important? What skills do you need to practice empathy at work?<\/p>\n\n\n\n

Empathy in the workplace is important because it helps employees better connect with one another, which leads to greater collaboration and innovative performance. Empathy skills like being mindful, listening to the perspective of others, and being nonjudgmental will create an environment where employees can be more vulnerable around each other.<\/p>\n\n\n\n

Read more about the essential skills for practicing empathy in the workplace.<\/p>\n\n\n\n\n\n\n\n

How to Cultivate Empathy in the Workplace<\/h2>\n\n\n\n

Brave leadership<\/a> depends on practicing empathy in the workplace to ensure employees respond to the vulnerability of shame effectively: 1) taking the perspective of others, 2) being nonjudgmental, 3) understanding the other person\u2019s feelings, 4) articulating your understanding of those feelings, and 5) being mindful. <\/p>\n\n\n\n

Skill #1: Taking the Perspective of Others<\/h3>\n\n\n\n

The first empathy skill is listening to and honoring the perspective and experience of the person speaking to you. In listening to them, your goal is not to see<\/em> their perspective of the experience\u2014this would require shedding your own background and experiences and taking on their background and experiences. Of course, this isn\u2019t possible. Rather, your goal is to <\/strong>honor <\/em><\/strong>their perspective, which means asking questions and understanding that their<\/strong> <\/em><\/strong>perspective is their<\/strong> <\/em><\/strong>truth, and may differ from your<\/strong> <\/em><\/strong>perspective and your<\/strong> <\/em><\/strong>truth.<\/strong><\/strong><\/p>\n\n\n\n

Empathy in the workplace requires including and valuing diverse perspectives to fully understand who someone is, and seeing how you can successfully connect with their emotions and serve their needs. This step also paves the way for the type of collaboration that spurs innovation and creativity. For example, while working on a new marketing strategy with a team member who has a very different background from you, he might contradict your ideas and say, \u201cBased on my experience, this strategy won\u2019t work with the audience we\u2019re targeting.\u201d While you can\u2019t view the issue from his perspective, you can <\/em>engage with his vulnerable choice to push back, and ask him why he thinks that, what his experience taught him, and what his approach would be. <\/p>\n\n\n\n

Skill #2: Being Nonjudgmental <\/h3>\n\n\n\n

The second empathy skill is being nonjudgmental when someone opens up about their struggle. This is fairly common sense\u2014judgment doesn\u2019t help people open up and name their fears. It only serves to shame them more<\/em> and causes them to shut down. However, judgmental moments still happen, usually when we feel most vulnerable to our own shame, and try to soothe it with a sense of superiority.<\/p>\n\n\n\n

You can diminish your judgmental moments\u2014and increase people\u2019s willingness to reach out to you\u2014by recognizing and examining them. Finding your shame triggers<\/a> and working through them helps diminish their power and opens up a more receptive, non-judgmental mindset. <\/p>\n\n\n\n

Skill #3 & 4: Understanding and Articulating the Other Person\u2019s Feelings<\/h3>\n\n\n\n

When responding to the shame of someone\u2019s struggle, it\u2019s important to practice the third and fourth empathy skills in tandem in order to have a meaningful conversation about it. Most people have great difficulty articulating their feelings accurately, which makes it difficult to work through the emotions of an experience. You need to work with them to land on the exact emotion that you should be connecting with.<\/p>\n\n\n\n

You can do this by listening to their experience, and then telling them what you are hearing and understanding to check if you\u2019re on the same emotional page. It\u2019s very possible you won\u2019t get the emotion exactly right on your first try\u2014just think of the subtle differences between anger and disappointment, sadness and frustration, shame and guilt. It can be difficult to suggest an emotion, because getting it wrong and having to try again might feel like you\u2019re screwing up empathy. But to the other person, it demonstrates that you\u2019re trying your best to understand and connect. <\/p>\n\n\n\n

In a conversation with a team member, you might put this skill into practice after a tough meeting. You could say, \u201cI\u2019m really sorry for how that presentation went. I know it can be embarrassing. Do you want to talk about it?\u201d This demonstrates that you\u2019re open to talking about the struggle, and are trying to find the right emotion (embarrassment) to connect with. Your team member might respond, \u201cI\u2019m more frustrated than embarrassed. Based on Lisa\u2019s feedback last week, I expected it to go well. I could have made the necessary changes if I\u2019d received more honest feedback.\u201d Knowing that you should connect with frustration<\/em> opens up a more meaningful conversation that demonstrates to your team member that you care about working through her particular struggle together. <\/p>\n\n\n\n

Skill #5: Being Mindful <\/h3>\n\n\n\n

The last skill for practicing empathy in the workplace is being mindful of how you\u2019re engaging with your own emotions so that they don\u2019t prevent you from effectively connecting with the other person\u2019s. Call on them, but be careful not to suppress them or exaggerate them.  <\/p>\n\n\n\n

If you suppress your emotions, you can\u2019t connect with those emotions in yourself and in the other person, which derails the possibility of meaningful conversation. If you exaggerate your emotions, you\u2019ll become swept up in the negativity of the moment\u2014you can\u2019t support the other person through the emotions if you\u2019re stuck in them yourself. <\/p>\n\n\n\n

Even while practicing these five skills, empathy in the workplace is difficult to create\u2014everyone\u2019s empathy needs are different, and there\u2019s always the possibility that you will do or say the wrong thing. It\u2019s important to remember that it\u2019s okay to do or say the wrong thing. If you are trying your best to connect, you\u2019ll notice quickly if you mess up and can easily get back on track. Genuine attempts at empathy are evident\u2014even when they don\u2019t go exactly right, the other person will feel supported by your intent. <\/p>\n","protected":false},"excerpt":{"rendered":"

Why is empathy in the workplace important? What skills do you need to practice empathy at work? Empathy in the workplace is important because it helps employees better connect with one another, which leads to greater collaboration and innovative performance. Empathy skills like being mindful, listening to the perspective of others, and being nonjudgmental will create an environment where employees can be more vulnerable around each other. Read more about the essential skills for practicing empathy in the workplace.<\/p>\n","protected":false},"author":10,"featured_media":43527,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[12,43,30],"tags":[516],"class_list":["post-51886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relationships","category-self-improvement","category-work","tag-dare-to-lead","","tg-column-two"],"yoast_head":"\nThe 5 Skills That Foster Empathy in the Workplace - Shortform Books<\/title>\n<meta name=\"description\" content=\"How do you practice empathy in the workplace? 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