{"id":50941,"date":"2021-09-29T08:22:00","date_gmt":"2021-09-29T12:22:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=50941"},"modified":"2021-10-11T14:26:13","modified_gmt":"2021-10-11T18:26:13","slug":"organizational-accountability","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/organizational-accountability\/","title":{"rendered":"How to Foster a Culture of Organizational Accountability"},"content":{"rendered":"\n<p>What role does accountability play in <a href=\"https:\/\/www.shortform.com\/blog\/successful-team\/\">team success<\/a>? What can you, as a leader, do to cultivate accountability at an organizational level? <\/p>\n\n\n\n<p>There are many benefits to cultivating an <a href=\"https:\/\/www.shortform.com\/blog\/strong-organizational-culture\/\">organizational culture<\/a> of accountability. At a high level, a culture of organizational accountability reinforces initiative and creativity, contributes to a positive work environment, improves employee performance, and boosts profitability. <\/p>\n\n\n\n<p>This article takes a look at how you can implement a mindset of accountability throughout your organization.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Cultivating Organizational Accountability <\/h2>\n\n\n\n<p>While accountability is an individual choice, you can create conditions within your organization that ensure people make that choice:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Teach and Train Everyone in Accountability<\/strong><\/h3>\n\n\n\n<p>Training people in accountability involves first<strong> <\/strong>unlearning the idea that accountability is simply another form of blame.&nbsp;<\/p>\n\n\n\n<p>Discuss the behaviors of accountable people versus victims. Share personal anecdotes of times you fell into a victim mindset and how you overcame it. Giving concrete examples will help people self-reflect and apply the ideas to their own lives. (Shortform note: <em>Inc.<\/em> magazine offers the following \u201c<a href=\"https:\/\/www.inc.com\/kevin-daum\/8-habits-of-highly-accountable-people.html\">8 habits of highly accountable people<\/a>\u201d: <a href=\"https:\/\/www.shortform.com\/blog\/accepting-responsibility\/\">Take responsibility<\/a>, don\u2019t make excuses, be on time, control our own fate, own your emotions, communicate expectations, collaborate, don\u2019t expect praise\u2014take satisfaction in accomplishment.)<\/p>\n\n\n\n<p>Then, make it clear that accountability is the standard that your team and organization will be held to\u2014incorporate accountability in your expectations and goals.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Coach Them Through the Change<\/strong><\/h3>\n\n\n\n<p>Once everyone is on the same page about the meaning of accountability and what accountability looks like, coach them to form good habits around accountability.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: The Gallup organization notes that <a href=\"https:\/\/www.gallup.com\/workplace\/257945\/ways-create-company-culture-accountability.aspx\">many companies\u2019 accountability problems may actually be coaching problems<\/a>. In a Gallup survey, 47% of workers reported <a href=\"https:\/\/www.shortform.com\/blog\/receiving-feedback\/\">receiving feedback<\/a> \u201ca few times or less\u201d in a year; and only 26% strongly agreed that the feedback they got helped them do better.)<\/p>\n\n\n\n<p>The authors point out that <strong><em>coaching <\/em><\/strong><strong>people is different from <\/strong><strong><em>controlling <\/em><\/strong><strong>them. <\/strong>Instead of telling someone what to do, ask them what <em>they <\/em>think they should do. Give them the opportunity to make decisions and solve problems, because that will help them form good habits around accountability. It also forces them to take responsibility for their own work, rather than only taking orders (thus leaving the responsibility with whoever\u2019s directing them).<\/p>\n\n\n\n<p>(Shortform note: To further clarify the difference between coaching and controlling (or managing), a Forbes article describes coaching as involving <a href=\"https:\/\/www.forbes.com\/sites\/work-in-progress\/2012\/05\/01\/know-when-to-manage-and-when-to-coach\/?sh=694809cc23be\">exploring, facilitating, partnering, encouraging ongoing improvement, and opening the door to multiple potential outcomes<\/a>. In contrast, managing involves ordering, directing, meeting immediate needs, and producing a specific outcome. This chart shows <a href=\"https:\/\/hr.duke.edu\/managers\/performance-management\/duhs\/support-resources\/what-coaching-and-not\">additional differences in coaching mindset and behavior<\/a>.)<\/p>\n\n\n\n<p>A few elements of good coaching include:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Encouraging Two-Way Feedback<\/h4>\n\n\n\n<p>Anyone can revert to bad habits. The benefit of a team is that members can look out for each other, providing support, encouragement, and constructive advice to keep moving forward. To facilitate <a href=\"https:\/\/www.shortform.com\/blog\/giving-and-receiving\/\">giving and receiving<\/a> feedback,<strong> make sure people feel safe speaking up.&nbsp;<\/strong><\/p>\n\n\n\n<p>(Shortform note: <a href=\"https:\/\/www.forbes.com\/sites\/forbescoachescouncil\/2020\/05\/22\/13-best-ways-to-encourage-your-employees-to-speak-up\/?sh=11455d891f2b\">Ways to ensure that employees feel safe speaking up<\/a> include proving that you value what people have to say, avoiding making them feel wrong, listening without judgment, and ensuring psychological safety by being open, honest, and respectful.)<\/p>\n\n\n\n<p>Validate those who speak up to offer another perspective: Thank them, acknowledge the value of their input, and engage thoughtfully with their points.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Following Up<\/h4>\n\n\n\n<p>Just as you monitor your own progress, <strong>keep track of how the people you\u2019re coaching are doing. <\/strong>Set specific times and dates to follow up with them. Make it routine.<\/p>\n\n\n\n<p>But don\u2019t micromanage\u2014be willing to leave people to their own devices, and trust that they\u2019ll figure things out. Knowing when to intervene and when to rely on your team is part of being a <a href=\"https:\/\/www.shortform.com\/blog\/characteristics-of-a-good-leader\/\">good leader<\/a>. (Shortform note: In contrast, <a href=\"https:\/\/www.entrepreneur.com\/article\/286333\">micromanaging not only undermines trust, it\u2019s also highly stressful for employees<\/a>.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Getting to the Root of What\u2019s Holding Them Back<\/h4>\n\n\n\n<p>When there\u2019s a problem, ask questions and do your own investigating if necessary to find (and guide employees to) the underlying causes.<\/p>\n\n\n\n<p>People might give excuses, misinterpret events, lack information, or otherwise be unable to pinpoint why something went wrong. It\u2019s not that you should distrust what they say; just be aware that people have biases, and you can\u2019t always take someone\u2019s version of events as the absolute truth. Remember, it\u2019s not about blaming them\u2014it\u2019s about giving them the tools to overcome their obstacles.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Ask the Right Questions&nbsp;<\/strong><\/h3>\n\n\n\n<p>Next, help your team maintain a positive and productive attitude by asking questions that guide them toward an accountability mindset. For example, you might encourage your team members to respond to all problems with \u201cHow can I help?\u201d Or to respond to obstacles with \u201cWhat\u2019s the next step?\u201d This focuses people\u2019s thinking on making progress and on how they can influence the situation.&nbsp;<\/p>\n\n\n\n<p>However, you might also <strong>come up with your own questions tailored to your organization\u2019s unique needs. <\/strong>These questions might <a href=\"https:\/\/www.shortform.com\/blog\/grab-attention\/\">draw attention<\/a> to signs that you&#8217;re making errors you&#8217;ve made in the past, or the unique goals and results you&#8217;re aiming for now. For example, if your team once missed a project deadline because a mathematical error forced you to redo work, you might set checkpoints to ask: \u201cHave we double-checked our calculations so far?\u201d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Keep Track of Their Progress&nbsp;<\/strong><\/h3>\n\n\n\n<p><strong>An accountability mindset, or lack thereof, will be evident in people\u2019s work. <\/strong>You\u2019ll know if people are holding themselves accountable by whether they get results, <a href=\"https:\/\/www.shortform.com\/blog\/how-to-complete-a-task-successfully\/\">complete tasks<\/a> on time, and follow through on the things they say they\u2019re going to do.<\/p>\n\n\n\n<p>Help them stay on track by starting small, creating routines, and checking in on their progress. If they have many projects, tasks, or commitments on their plate, <strong>get them to focus on one goal at a time.<\/strong> Don\u2019t just wait for them to finish and come to you with an update. <strong>Follow up with them at mutually agreed-upon times.<\/strong> If they falter, you can offer constructive feedback. If they\u2019re succeeding, offer encouragement and praise. (Shortform note: Similarly, <a href=\"https:\/\/www.shortform.com\/app\/book\/the-coaching-habit\/chapter-8\"><em>The Coaching Habit<\/em><\/a> recommends taking advantage of daily coaching opportunities. For example, if an employee sends you a long email about a problem, respond by asking, \u201cBefore I send you a detailed reply, can you tell me what the central challenge is for you?\u201d)<\/p>\n\n\n\n<p>You\u2019ll slowly normalize accountability as part of the day-to-day operations within your organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Reinforce Accountable Behaviors&nbsp;<\/strong><\/h3>\n\n\n\n<p>Once people begin to practice accountability, reinforce those behaviors so that they become habits. For example, use keywords or phrases\u2014like the questions you came up with. <strong>Even the word \u201caccountability\u201d can become a signal that reminds people of discussions you\u2019ve had.&nbsp;<\/strong><\/p>\n\n\n\n<p>Another way to reinforce good habits is to use rewards, especially praise or recognition. (Shortform note: In <em>Carrots and Sticks Don\u2019t Work<\/em>, Paul Marciano notes that managers tend to overestimate how much recognition they give. But recognition is a key part of a leader\u2019s job, because <a href=\"https:\/\/www.shortform.com\/app\/book\/carrots-and-sticks-don-t-work\/chapter-5\">quick recognition of positive behavior locks in that behavior<\/a> while failure to reinforce it makes it less likely to be repeated. Further, a minute spent complimenting someone\u2019s work can lead to hours of increased productivity.)<\/p>\n\n\n\n<p>When organizational accountability is a company value, those who show the greatest accountability are entrusted with more responsibility and earn promotions as well. They become leaders, which helps cement a culture of accountability in the organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What role does accountability play in team success? What can you, as a leader, do to cultivate accountability at an organizational level? There are many benefits to cultivating an organizational culture of accountability. At a high level, a culture of organizational accountability reinforces initiative and creativity, contributes to a positive work environment, improves employee performance, and boosts profitability. This article takes a look at how you can implement a mindset of accountability throughout your organization.<\/p>\n","protected":false},"author":7,"featured_media":39545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45,14,30],"tags":[511],"class_list":["post-50941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-management","category-work","tag-the-oz-principle","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Foster a Culture of Organizational Accountability - Shortform Books<\/title>\n<meta name=\"description\" content=\"Accountability is critical to the success of any venture\u2014big or small. 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