{"id":47239,"date":"2026-01-07T09:44:00","date_gmt":"2026-01-07T13:44:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=47239"},"modified":"2026-01-09T17:22:17","modified_gmt":"2026-01-09T21:22:17","slug":"adaptive-interventions","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/adaptive-interventions\/","title":{"rendered":"6 Adaptive Interventions in Leadership: Adapt or Fail"},"content":{"rendered":"\n<p>When your organization is facing changing conditions or never-before-seen challenges, the only way to survive is to adapt. Adaptive interventions are measures put in place to address &#8220;adaptive challenges&#8221;\u2014unexpected problems with no known solutions. <\/p>\n\n\n\n<p>You can launch an adaptive intervention at any moment of tackling the adaptive challenge, whether that\u2019s during diagnosis or while another intervention is ongoing. In <em>The Practice of Adaptive Leadership<\/em>, Ronald Heifetz, Alexander Grashow, and Marty Linsky offer practical strategies to help leaders navigate these kinds of complex challenges.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p><em>Originally Published: August 26, 2021<\/em><br><em>Last Updated: January 7, 2026<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-choose-the-right-level-of-difficulty\">1. <strong>Choose the Right Level of Difficulty<\/strong><\/h2>\n\n\n\n<p>Heifetz, Grashow, and Linsky write that you should aim to make your adaptive interventions difficult enough to kick people out of their comfort zones, but not so difficult that they become overwhelmed. If you do this properly, you\u2019ll end up in what they call the \u201cproductive zone of disequilibrium.\u201d <strong>This is a level of instability and discomfort that is motivating but not paralyzing<\/strong>\u2014enough stress to engage people\u2019s interests and focus, but not so much that they break down.\u00a0\u00a0<\/p>\n\n\n\n<p>(Shortform note: In <a href=\"https:\/\/www.shortform.com\/app\/book\/brain-rules\/preview\" rel=\"nofollow\"><em>Brain Rules<\/em><\/a>, John Medina provides scientific insight as to why people function well under some, but not too much, stress. He explains that acute, short-lived stress can enhance our memories and sharpen our thinking by temporarily boosting the hormone cortisol, which helps our brains retrieve memories faster. It\u2019s chronic, <a href=\"https:\/\/www.shortform.com\/blog\/long-term-stress\/\">long-term stress<\/a> that\u2019s problematic\u2014when our brains are exposed to excessive, ongoing cortisol, our neural networks get disrupted, hampering our ability to learn and remember. This is why the zone of \u201cdisequilibrium\u201d the authors refer to is a <em>productive<\/em> one: Our ability to learn is neurologically enhanced under the right stressful conditions.)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-step-back-whenever-possible\">2. <strong>Step Back Whenever Possible<\/strong><\/h2>\n\n\n\n<p>Heifetz, Grashow, and Linsky advise that <strong>to foster a culture of independent thought, resist the urge to solve problems unless it\u2019s absolutely necessary.<\/strong> Instead, whenever possible, ask questions but don\u2019t suggest answers. Encourage multiple interpretations of the challenge by asking what-if questions and seeking multiple perspectives. Your goal is to develop the ability of others to figure out solutions themselves. To nurture a feeling of empowerment, encourage your team to consider, when making decisions, what the best course of action is to advance their mission, rather than what they think their manager would want them to do.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: In <a href=\"https:\/\/www.shortform.com\/app\/book\/conversational-intelligence\/preview\"><em>Conversational Intelligence<\/em><\/a>, Judith Glaser defines open-ended questions as ones that don\u2019t seek a specific response, as opposed to closed questions that typically offer \u201cyes\u201d or \u201cno\u201d as the only optional answers. Glaser argues that yes\/no questions are really just statements disguised as questions, because the asker is typically expecting a certain response. These kinds of questions often prompt responders to focus on what the question-asker wants to hear, rather than what they truly think. Open-ended questions, in contrast, lead to discovery and learning\u2014for both the asker and the answerer. This can create the feeling of empowerment that Heifetz, Grashow, and Linsky encourage.)\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-expect-pushback\">3. <strong>Expect Pushback<\/strong><\/h2>\n\n\n\n<p>Heifetz, Grashow, and Linsky write that as you move forward with changes, you may encounter resistance from all levels of the group. We\u2019ve already discussed why lower-level employees may push back\u2014emotional discomfort brought about by the potential loss of things they\u2019ve grown comfortable with\u2014but the authors caution that <em>management<\/em> may also put up resistance.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Since adaptive problems don\u2019t have known solutions, <strong>you won\u2019t be able to fix them by following pre-existing directions and protocols. <\/strong>Therefore, the very people who gave you power may come to feel their expectations are not being met.<\/p>\n\n\n\n<p>For example, if a company hired you to run a department, they\u2019ll want you to follow their directions and run the department in the way they expect. They\u2019ll expect you to stay within your scope of authority and defer to them\u2014even if this isn\u2019t effective. Thus, changing your leadership style to face an adaptive challenge may upset your superiors.<\/p>\n\n\n\n<p>(Shortform note: In <a href=\"https:\/\/www.shortform.com\/app\/book\/leadershift\/preview\" rel=\"nofollow\"><em>Leadershift<\/em><\/a>, John C. Maxwell addresses the possibility of widespread resistance from multiple levels of your team. He recommends that you <strong>try to understand everyone\u2019s needs and desires instead of simply imposing orders without considering their perspectives.<\/strong> People who <a href=\"https:\/\/www.shortform.com\/blog\/implementing-change-in-an-organization-2\/\">implement change<\/a> sometimes mistakenly assume they understand their team\u2019s thoughts without asking them, and as a result, team members may feel out of sync with the company\u2019s goals and the tasks they\u2019re assigned. Then, even if those employees don\u2019t outright resist, they may complete their work but without full commitment, affecting its quality. This is a more silent form of resistance but can be just as detrimental.)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-harness-political-power\">4. <strong>Harness Political Power<\/strong><\/h2>\n\n\n\n<p>The more political power, particularly informal authority, you have, the easier it will be to implement adaptive changes. Heifetz, Grashow, and Linsky offer some recommendations on how to increase your political clout:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increase your informal authority<\/strong> by bolstering your relationships with people, gaining credibility by achieving small successes, and helping people with their problems.<\/li>\n\n\n\n<li><strong>Recruit allies<\/strong> by teaming up with people who will benefit from your intervention, have the same values as you, have non-conflicting interests, owe you, or have a history with you.\u00a0<\/li>\n\n\n\n<li><strong>Warn senior leaders about the chaos you\u2019re about to unleash. <\/strong>Then, when people complain, the leaders won\u2019t be tempted to remove you because they\u2019re prepared for sabotage attempts.<\/li>\n\n\n\n<li><strong>Empathize with the opposition and <a href=\"https:\/\/www.shortform.com\/blog\/accepting-responsibility\/\">accept responsibility<\/a> for casualties (people who will be harmed) by the change. <\/strong>This will make people less hostile and show that you\u2019re accountable for causing them harm.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>The Basis of Influence Is Character<\/strong><br><br>In <a href=\"https:\/\/www.shortform.com\/app\/book\/leadershift\/preview\" rel=\"nofollow\"><em>Leadershift<\/em><\/a>, Maxwell agrees that to be effective, you must develop your influence over others. He writes that the best way to do this is to <strong>enhance your <em><a href=\"https:\/\/www.shortform.com\/blog\/moral-authority\/\">moral authority<\/a><\/em>\u2014respect and recognition for exemplary personal qualities, values, and actions. <\/strong>Having a leadership position may <em>force <\/em>people to follow you, but earning moral authority makes people <em>want<\/em> to follow you.\u00a0<br><br>This is a broader perspective on how to increase your authority, and it suggests that before embarking on specific steps like the ones outlined by Heifetz, Grashow, and Linsky, you have to establish yourself as a person with authoritative <em>character<\/em>. This increases your informal authority, which is based on how people feel about you on a personal level. All the other techniques you might use depend on this. Other people must agree to a fundamental understanding of you as someone appropriate for a leadership role, or your efforts to, for example, recruit allies and bolster <a href=\"https:\/\/www.shortform.com\/blog\/realationships-with-others\/\">relationships with others<\/a> won\u2019t bear fruit.\u00a0<br><br>To develop moral authority, Maxwell suggests you:<br><br><strong>Demonstrate excellence. <\/strong>Prove to your team members that you\u2019re committed to producing excellent work even with the smallest of tasks. By regularly producing <a href=\"https:\/\/www.shortform.com\/blog\/obsess-over-quality\/\">quality work<\/a>, you\u2019ll establish a reputation for competence and earn others\u2019 confidence and esteem. This can help you empathize with your opposition, as Heifetz, Grashow, and Linsky recommend\u2014if you show that you\u2019re willing to work as hard as others, they\u2019ll see you as one of them, and will view you with less opposition.\u00a0<br><br><strong>Be consistent in your actions and values. <\/strong>Be steady and reliable by living according to good character traits like integrity, authenticity, humility, and love. This shows people that you mean what you say, which builds trust and security within your team.<br><br><strong>Face challenges courageously.<\/strong> Maxwell writes that leaders should be prepared to face difficult realities and to be the first to take action. Recognize that success doesn\u2019t come without sacrifice, and demonstrate bravery and resilience when confronting challenges. By demonstrating courage, you can <a href=\"https:\/\/www.shortform.com\/blog\/be-an-inspiration\/\">inspire others<\/a> during crises and energize them to perform at their best.\u00a0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-encourage-dissent\">5. <strong>Encourage Dissent<\/strong><\/h2>\n\n\n\n<p>Heifetz, Grashow, and Linsky note that <a href=\"https:\/\/www.shortform.com\/blog\/the-3-steps-for-assessing-adaptive-challenges\/\">adaptive challenges<\/a> often pit values and perspectives against each other. They advise that you don\u2019t suppress this conflict\u2014instead, openly discuss it so everyone can see all disagreements. <strong>You can\u2019t solve an adaptive challenge until all parties involved understand the challenge\u2019s underlying issues.&nbsp;<\/strong><\/p>\n\n\n\n<p>Openly discussing dissent not only helps get everyone on the same page, but it\u2019s also an important way to surface potential problems: When people name their concerns, they can provide early warning signs about potential problems that others may have overlooked or were reluctant to raise.<\/p>\n\n\n\n<p>(Shortform note: In <a href=\"https:\/\/www.shortform.com\/app\/book\/thanks-for-the-feedback\/preview\" rel=\"nofollow\"><em>Thanks for the Feedback<\/em><\/a>, Douglas Stone and Sheila Heen write that it\u2019s crucial for both individuals and organizations to listen to feedback, as the ability to succeed is directly tied to the ability to seek, understand, and <a href=\"https:\/\/www.shortform.com\/blog\/incorporate-feedback\/\">incorporate feedback<\/a>. Hearing how you\u2019re doing from others is often the only way you can know how to improve\u2014or <em>what<\/em> to improve.)<\/p>\n\n\n\n<p>Heifetz, Grashow, and Linsky discuss a number of ways you can encourage competing parties to discuss their perspectives openly. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Set up a meeting <\/strong>for the purpose of voicing dissent, and ask everyone to give their opinion on the adaptive challenge. Voice your own concerns and point out areas of conflict\u2014if you model this behavior, others are more likely to follow suit.\u00a0<\/li>\n\n\n\n<li><strong>Remind everyone of their <a href=\"https:\/\/www.shortform.com\/blog\/team-purpose\/\">shared purpose<\/a>.<\/strong> Frame the problem in terms of achieving your organization\u2019s overall mission.\u00a0<\/li>\n\n\n\n<li><strong>Ask everyone to think about the losses<\/strong> each of the other parties may have to accept.<\/li>\n\n\n\n<li>Be sure that you yourself remain tolerant of other people\u2019s ideas, even when you disagree greatly. Be careful not to seem judgmental of others\u2019 thoughts.\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Pair various members of the group <\/strong>to consult with each other moving forward.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Managing Feedback<\/strong><br><br>In <a href=\"https:\/\/www.shortform.com\/app\/book\/thanks-for-the-feedback\/preview\" rel=\"nofollow\"><em>Thanks for the Feedback<\/em><\/a>, Stone and Heen write that most organizations, when encouraging their team to seek and absorb feedback, train how to <em>give<\/em> feedback better. However, Stone and Heen argue that they should instead train how to <em>receive<\/em> feedback better. In any feedback transaction, <strong>it\u2019s the <em>receiver<\/em> who controls whether any piece of feedback is understood, accepted, and adopted,<\/strong> so training people to manage their resistance to negative feedback and to <a href=\"https:\/\/www.shortform.com\/blog\/how-to-find-insight\/\">find insight<\/a> in feedback that feels wrong can significantly enhance a group\u2019s ability to improve.<br><br>While Heifetz, Grashow, and Linsky don\u2019t specifically frame their advice through this lens, their recommendations align with this mindset. The techniques they suggest are largely aimed at encouraging people to listen to the views of others with open minds. By doing things like reminding people of their shared purpose and asking them to consider the losses of others, leaders are encouraging people to step out from their narrow perspectives and see problems from other points of view.\u00a0<br><br>Stone and Heen also advise that you get people to step out from their own perspective, noting that instinctively, <strong>everyone sees themselves as the main character of their own story,<\/strong> and sees everyone else as supporting characters (or worse, villains). By getting people to understand situations from other viewpoints, we can start to overcome that instinct, which can help us see value in other people\u2019s opinions. Pairing people and giving them a shared goal can help foster wider perspectives as well, as it forces people to work with\u2014not against\u2014others who may hold different opinions on the problem.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-encourage-experimentation\">6. <strong>Encourage Experimentation<\/strong><\/h2>\n\n\n\n<p>Heifetz, Grashow, and Linsky write that you can help your group get past their differences by encouraging them to devise and run experiments for how to deal with the <a href=\"https:\/\/www.shortform.com\/blog\/adaptive-change\/\">adaptive change<\/a>. <strong>Experimenting is a great way to encourage continued learning and to foster a feeling that employees\u2019 input is valued during your <a href=\"https:\/\/www.shortform.com\/blog\/the-process-of-change\/\">process of change<\/a>.&nbsp;<\/strong><\/p>\n\n\n\n<p>The authors offer a few tips on how to run a program of experimentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encourage employees to run many small experiments rather than fewer, larger ones. Small experiments can yield fast lessons without risking a lot of capital and other resources.<\/li>\n\n\n\n<li>Encourage risk-taking by adding experimentation goals to employees\u2019 performance reviews.<\/li>\n\n\n\n<li>Take risks yourself, so as to model the behavior to your subordinates.\u00a0<\/li>\n\n\n\n<li>Acknowledge and celebrate experiments whether they were successful or not.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>(Shortform note: Robust experimentation also corresponds to advice from Stone and Heen, who recommend that if you encounter resistance to feedback, <strong>run small experiments with low stakes. <\/strong>This can also allow people who may not have fully committed to proposed changes to test possible solutions before signing on to major adjustments. An example on a personal level might be: If you\u2019ve been told to exercise but joining a gym is a big commitment, try jogging once a week. In the workplace, a small, low-stakes experiment might be testing new <a href=\"https:\/\/www.shortform.com\/blog\/marketing-message\/\">marketing messages<\/a> before committing to a new product line.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When your organization is facing changing conditions or never-before-seen challenges, the only way to survive is to adapt. Adaptive interventions are measures put in place to address &#8220;adaptive challenges&#8221;\u2014unexpected problems with no known solutions. You can launch an adaptive intervention at any moment of tackling the adaptive challenge, whether that\u2019s during diagnosis or while another intervention is ongoing. In The Practice of Adaptive Leadership, Ronald Heifetz, Alexander Grashow, and Marty Linsky offer practical strategies to help leaders navigate these kinds of complex challenges.<\/p>\n","protected":false},"author":14,"featured_media":47251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45,14],"tags":[468],"class_list":["post-47239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-management","tag-the-practice-of-adaptive-leadership","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 Adaptive Interventions in Leadership: Adapt or Fail - Shortform Books<\/title>\n<meta name=\"description\" content=\"Adaptive interventions are measures put in place to address &quot;adaptive challenges&quot;\u2014unexpected problems with no known solutions. 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