{"id":45380,"date":"2021-08-09T07:05:00","date_gmt":"2021-08-09T11:05:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=45380"},"modified":"2021-08-20T10:46:51","modified_gmt":"2021-08-20T14:46:51","slug":"cold-calling-tips","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/cold-calling-tips\/","title":{"rendered":"Cold Calling Tips: Level Up Your Cold Calling Game"},"content":{"rendered":"\n<p>Do you struggle when it comes to cold calling? What can you do level up your cold calling game?<\/p>\n\n\n\n<p>Few sales reps are proficient at or like making cold calls. According to sales expert Mike Weinberg, the key to cold-calling success is to start with the right mindset. Once you adjust your mindset and throw away any preconceptions, your cold calling success rate will improve tremendously. <\/p>\n\n\n\n<p>Here are some expert cold calling tips from author and sales veteran Mike Weinberg,<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Start With the Right Mindset<\/strong><\/h2>\n\n\n\n<p>To <a href=\"https:\/\/www.shortform.com\/blog\/setting-yourself-up-for-success-gtd\/\">set yourself up for success<\/a> when cold calling:<\/p>\n\n\n\n<p><strong>1) Throw out your preconceptions and start fresh<\/strong>: When most salespeople make cold calls, they picture themselves as annoying telemarketers interrupting the prospect to pitch an unwanted product. Because what you believe affects how you act, having this negative image will undermine your sales efforts. Calling strategically selected targets who have problems that you can help them with is the antithesis of telemarketing. You\u2019re a problem-solver. The fact that you have a valuable solution should make you <em>want<\/em> to call prospects.<\/p>\n\n\n\n<p><strong>2) Adjust your tone of voice and approach:<\/strong> In a few seconds of hearing your voice, a potential client forms an opinion about you. Too often, when making calls, salespeople sound like stereotypical salespeople\u2014they speak in an unnatural \u201csales voice,\u201d which raises a prospect\u2019s resistance. Ask a colleague to listen as you make calls (when you\u2019re unaware of it) to see if you\u2019re speaking unnaturally. If you are, try to break the habit by practicing your pitch in a normal, comfortable voice. It\u2019s better to be a bit informal than to be overly formal or respectful, which makes you come across as subservient. You\u2019re an equal who has something to say that\u2019s worth listening to.<\/p>\n\n\n\n<p><strong>3)<\/strong> <strong><a href=\"https:\/\/www.shortform.com\/blog\/to-procrastinate\/\">Stop procrastinating<\/a> by spending unnecessary time re-qualifying prospects<\/strong>: If buyers are on your prospect list, you\u2019ve already selected and vetted them (qualified them) as people who could benefit from your solutions. Focus on your objective, which is getting a meeting with them, not on second-guessing your selection. The key to generating new business is action\u2014getting in front of potential customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Try These Cold-Calling Techniques<\/strong><\/h2>\n\n\n\n<p>Here are the key steps for planning and conducting prospect calls:<\/p>\n\n\n\n<p><strong>Step 1) Create a call outline and talking points:<\/strong> You don\u2019t want to use a canned call script like a telemarketer would use\u2014however, you need to know what you want to say and say it in a logical order. Also, having a consistent approach for all prospect calls is important\u2014you can\u2019t tell what\u2019s working and not working if every call is different.<\/p>\n\n\n\n<p><strong>Step 2) Focus on the objective:<\/strong> Before making a call, you should know why you\u2019re calling and what outcome you want (your objective). If you don\u2019t know these things, it\u2019s easy to get sidetracked when the prospect raises questions or objections. You need to keep steering the conversation toward your objective.<\/p>\n\n\n\n<p>Your objective is:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>If you\u2019re an inside salesperson: to set the stage for having a full <a href=\"https:\/\/www.shortform.com\/blog\/sales-conversation\/\">sales conversation<\/a> where you structure the dialogue\u2014either during the immediate call or scheduled for a later time<\/li><li>If you\u2019re an outside salesperson: to get a face-to-face meeting with the prospect<\/li><\/ul>\n\n\n\n<p><strong>Step 3) Develop a useful, effective introductory phrase:<\/strong> Weinberg likes to use \u201cLet me steal a minute\u201d and an introductory phrase. When you say, \u201cLet me steal a minute,\u201d you\u2019re acknowledging, but not apologizing for, interrupting.&nbsp;<\/p>\n\n\n\n<p>After your introductory phrase, identify yourself by saying, \u201cI head up the western region for Acme company\u201d or \u201cI head up <a href=\"https:\/\/www.shortform.com\/blog\/strong-client-relationships\/\">client relationships<\/a> for Acme.\u201d Saying that you \u201chead up\u201d an area of responsibility underscores that you\u2019re an important person who\u2019s worth listening to.<\/p>\n\n\n\n<p><strong>Step 4) Write a mini-sales story: <\/strong>To start the dialogue, create and use a condensed version of your <a href=\"https:\/\/www.shortform.com\/blog\/sales-story\/\">sales story<\/a> that will pique the prospect\u2019s interest in having a face-to-face meeting with you. To <a href=\"https:\/\/www.shortform.com\/blog\/career-progression-plan\/\">position yourself<\/a> as someone that people in the prospect\u2019s industry turn to for help with challenges, focus on a few client issues from the sales story: a unique, intriguing issue and a widely applicable issue. Also, choose one differentiator from the sales story.<\/p>\n\n\n\n<p>Present the issues and differentiator in a conversational way\u2014for example: \u201cRight now many property managers are looking for a security team that projects a professional image.\u201d Pause and wait for a response. Based on the response, mention another issue, describe a differentiator, or ask for a meeting.<\/p>\n\n\n\n<p>Inside sales reps will need to create a segue or bridge to the structured sales conversation (since you\u2019re not asking for a meeting). One way is to ask a few simple probing questions and listen carefully to the answers in order to uncover sales opportunities. Learn all you can about the prospect\u2019s situation and note anything that might be useful later.&nbsp;<\/p>\n\n\n\n<p><strong>Step 5) Ask three times for a meeting: <\/strong>There\u2019s a good chance the prospect will say no your first request for a meeting. It\u2019s automatic, so don\u2019t take it personally. The important thing is, <em>don\u2019t hang up. <\/em>If you give up on a prospect after one rejection, you\u2019ll fail and keep failing. <strong>The third time you ask is usually when you\u2019ll be successful.<\/strong><\/p>\n\n\n\n<p>Weinberg uses three words repeatedly when asking for a meeting:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Visit: <\/strong>A visit sounds friendlier and less formal than an appointment or meeting, as in: \u201cI\u2019d like to visit with you,\u201d or \u201cWould you have 20 minutes to visit with me next Wednesday or Thursday?\u201d<\/li><li><strong>Fit:<\/strong> This is a non-threatening word that demonstrates confidence on your part, as in: \u201cLet\u2019s talk about how our company might be a fit for your needs.\u201d<\/li><li><strong>Value:<\/strong> All customers want value. Ways to use this word include: \u201cWe\u2019ll review your information and see whether we can bring value to your situation\u201d and (when you\u2019re asking a second time for a meeting) \u201cI promise that you\u2019ll get value and ideas from our conversation.\u201d<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Be Prepared for Resistance<\/strong><\/h2>\n\n\n\n<p>Everyone, sales reps included, resists salespeople\u2014it\u2019s an automatic negative reaction to past experiences with pushy salespeople, or stereotypes about the profession. For example, consider the common put-down that someone is like a \u201cused car salesman,\u201d meaning manipulative, annoying, untruthful, a fast-talker, and a poor listener.<\/p>\n\n\n\n<p>To avoid reinforcing this stereotype and undermining your effectiveness, think about how you come across. Ask yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How will this interaction leave the customer feeling about me and my company?<\/li><li>What message am I sending about what it will be like to work with me?<\/li><li>How can I show that I\u2019m focused on the customer\u2019s needs rather than self-focused?<\/li><li>How can I show I\u2019m worth the customer\u2019s time (that I\u2019ll provide value)?<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ways to Minimize Buyer Resistance<\/strong><\/h3>\n\n\n\n<p>Your beliefs, what you say and sound like, and how you feel about prospects can exacerbate buyer resistance unless you adjust them.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Your beliefs: <\/strong>Your beliefs about yourself and your offerings affect the way buyers see and react to you. If you\u2019re insincere or unenthusiastic, they\u2019ll detect it and respond defensively. In contrast, when you\u2019re motivated by a belief that you can truly help customers and a desire to do so, they\u2019ll sense it and respond positively.&nbsp;<\/li><li><strong>How you sound:<\/strong> As previously noted, make sure you\u2019re not using an unnatural \u201csales voice\u201d (sounding like a TV pitchman) that generates resistance. Speak normally and confidently.<\/li><li><strong>How you feel about the prospect<\/strong>: Many reps have two self-defeating beliefs about prospects: 1) they don\u2019t treat prospects as \u201cserious\u201d leads with strong potential to become customers, and 2) they assume potential customers will be interested only in price-shopping or getting the cheapest deal. Reps telegraph such negativity and frustration to customers, which generates resistance. In contrast, reps who are optimistic and see sales leads as opportunities to win new business project confidence and are usually successful.<\/li><li><strong>What you say: <\/strong>If you\u2019re self-focused and only talk about how great your company is, prospects will resist you, as they do all salespeople they want to avoid. To avoid automatic resistance, you must start with the client\u2019s issues.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Take Advantage of Voicemail<\/strong><\/h3>\n\n\n\n<p>As a salesperson, you\u2019ll end up in voicemail about 75% of the time. Here are some cold calling tips on how to use voicemail to your advantage: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Be positive<\/strong> <strong>rather than discouraged about having to leave a message:<\/strong> You\u2019ll need multiple contacts to connect with a prospect, so treat this as the first opportunity.<\/li><li><strong>Expect to end up in voicemail: <\/strong>Be prepared to leave an articulate message.<\/li><li><strong>Draw from your sales story:<\/strong> Cite one or two client issues to intrigue the prospect.<\/li><li><strong>Treat the first voicemail as one in a series:<\/strong> Few people call back after one message, so plan to keep calling. Use a different piece of your sales story in each message.<\/li><li><strong>Ask for a return call, and say you\u2019ll call again. <\/strong>Leave your number and ask to be called back. Say that you\u2019ll call again. Calling again shows you\u2019re serious about connecting with the prospect\u2014he\u2019s a priority.<\/li><\/ul>\n\n\n\n<p><strong>Use humor or guilt to sound human: <\/strong>Sound like a real person with feelings, not a robocaller. You\u2019re more likely to get a response if you\u2019re making a real effort. After several calls, your message might start, \u201cI hope I haven\u2019t worn out my welcome &#8230;\u201d The third voice mail (like the third ask) often works.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you struggle when it comes to cold calling? What can you do level up your cold calling game? Few sales reps are proficient at or like making cold calls. According to sales expert Mike Weinberg, the key to cold-calling success is to start with the right mindset. Once you adjust your mindset and throw away any preconceptions, your cold calling success rate will improve tremendously. Here are some expert cold calling tips from author and sales veteran Mike Weinberg,<\/p>\n","protected":false},"author":7,"featured_media":45597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34,103],"tags":[456],"class_list":["post-45380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-sales","tag-new-sales-simplified","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cold Calling Tips: Level Up Your Cold Calling Game - Shortform Books<\/title>\n<meta name=\"description\" content=\"Few sales reps are proficient at or like making cold calls. 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