{"id":27686,"date":"2021-02-22T11:50:36","date_gmt":"2021-02-22T15:50:36","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=27686"},"modified":"2021-03-05T18:06:16","modified_gmt":"2021-03-05T22:06:16","slug":"marketing-motivations","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/marketing-motivations\/","title":{"rendered":"Marketing Motivations: Why Customers Buy"},"content":{"rendered":"\n<p>What are marketing motivations? What are the main motivations for people making purchases?<\/p>\n\n\n\n<p>There are two main types of marketing motivations: positive and negative. Motivations are either based in loss aversion and fear, or in finding satisfaction. <\/p>\n\n\n\n<p>Read more about the types of marketing motivations and how they work. <\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Marketing Motivations<\/h2>\n\n\n\n<p>There are positive and negative marketing motivations. Negative motivations are things like fear and loss aversion. Positive motivations depend on the customer finding fulfillment with your brand. Both work as marketing motivations, but one has better results as a storybrand. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Negative Stakes<\/strong><\/h3>\n\n\n\n<p><strong>There are only two motivations in life: 1) get something good or 2) avoid something bad<\/strong>, and the last two elements of the <a href=\"https:\/\/www.shortform.com\/blog\/storybrand-framework\/\">SB7 Framework<\/a> address these motivations, since they works as marketing motivations as well. <\/p>\n\n\n\n<p>The sixth of the seven <a href=\"https:\/\/www.shortform.com\/blog\/five-elements-of-a-story\/\">story elements<\/a> is the <em>negative <\/em>stakes\u2014what happens if the character <em>fails <\/em>to act, <em>fails <\/em>to solve the problem, and <em>fails <\/em>to get what she wants? <strong>In narrative, the possibility of loss\u2014and the terrible consequences loss comes with\u2014creates suspense and motivates the audience to stay engaged with the story.<\/strong> (Shortform example: In <em>Harry Potter<\/em>, if hero Harry doesn\u2019t defeat villain Voldemort, Voldemort will take over the wizarding world and torture or murder people.)<\/p>\n\n\n\n<p><strong>In branding, the possibility of loss\u2014the bad things that will happen to your customer if she doesn\u2019t buy your product\u2014motivates your customer to continue looking for a solution to the problem and a happy ending to her story. <\/strong>(Shortform example: if you sell hand soap and your customer doesn\u2019t buy it, her hands will be filthy and could infect her with diseases.)<\/p>\n\n\n\n<p>Stakes are important because every moviegoer and customer, when confronted with a story, is always subconsciously asking, \u201cWhy should I care?\u201d and \u201cWhere can this take me?\u201d <strong>If there\u2019s nothing at stake, the story is boring, and people tune out.&nbsp;<\/strong><\/p>\n\n\n\n<p>First, we&#8217;ll discuss the power of negative stakes. Then, we&#8217;ll discuss how to employ them, and how to add them to your <a href=\"https:\/\/www.shortform.com\/blog\/storybrand-brandscript\/\">brandscript<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Loss Aversion<\/strong><\/h4>\n\n\n\n<p>Interestingly, people aren\u2019t proportionally affected by gains and losses\u2014people dislike losing more than they like winning. For example, a person will be happy if they win $200, but much more unhappy if they lose $200. As a result, <strong>negative stakes are a stronger motivator than positive ones, and in some cases, people are two or three times more driven by loss than gain.<\/strong><\/p>\n\n\n\n<p>For example, for a long time, George Wallace, the governor of Alabama, resisted the 1964 Civil Rights Act. Lyndon Baines Johnson was able to convince him to stop opposing it by laying out the negative stakes of doing so: If Wallace kept up resistance, he\u2019d go down in history as hateful.<\/p>\n\n\n\n<p>(To learn more about loss aversion,<a href=\"https:\/\/www.shortform.com\/app\/book\/thinking-fast-and-slow\/part-4\"> read our summary of Daniel Kahneman\u2019s <em>Thinking, Fast and Slow<\/em><\/a>.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Use Fear Sparingly<\/strong><\/h4>\n\n\n\n<p>Fear is an effective motivator and can create a sense of urgency, but its application requires a delicate hand. <strong>When people aren\u2019t scared enough, they don\u2019t act.<\/strong> Most brands tend too hard in this direction by not bringing up any negative stakes at all. This makes the story boring and people tune out.<\/p>\n\n\n\n<p>On the other hand, <strong>when people are too afraid, they also don\u2019t act<\/strong>\u2014they just ignore everything because it\u2019s overwhelming. Additionally, fearmongering annoys customers, and brands that do it don\u2019t usually succeed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Positive Stakes<\/strong><\/h2>\n\n\n\n<p>The last of the seven story elements is <em>positive <\/em>stakes\u2014what happens if the character <em>successfully <\/em>acts, solves the problem, and gets what she wants? <strong>In narrative, the possibility of gain\u2014and the happy ending it comes with\u2014motivates the audience to stay invested in the story.<\/strong> (Shortform example: In <em>Harry Potter<\/em>, if hero Harry <em>does <\/em>defeat villain Voldemort, the wizarding world will be safe, and Harry can have a normal life and start a family, something he\u2019s wanted since Voldemort killed his parents.)&nbsp;<\/p>\n\n\n\n<p><strong>In branding, the possibility of gain\u2014and the positive stakes it comes with\u2014motivates the customer to buy your product. <\/strong>(Shortform example: if you sell hand soap, and people buy it and use it, they\u2019ll be clean and healthy.) These are positive marketing motivations. <\/p>\n\n\n\n<p>The goal of this element is to close the gap between the hero\/customer and what she wants. First, we&#8217;ll discuss the requirements of happy endings and three popular story endings that we can draw inspiration from. Then, we&#8217;ll discuss how to share the happy endings with customers, and how to add them to your brandscript.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Happy Ending Must Be Specific<\/strong><\/h4>\n\n\n\n<p><strong>The most successful brands show customers <\/strong><strong><em>exactly <\/em><\/strong><strong>how a product will change their lives for the better. <\/strong>Many brands are too vague, and it\u2019s hard to get excited about vagueness. (Shortform example: If you sell gym equipment, promising a \u201cyou\u2019ll be happy with your purchase\u201d isn\u2019t as compelling as \u201cyou will be as strong as an Olympian.\u201d)<\/p>\n\n\n\n<p><strong>To come up with a specific positive outcome, consider how your product or service will solve all three <a href=\"https:\/\/www.shortform.com\/blog\/types-of-problems\/\">types of problems<\/a><\/strong> from Chapter 3: external (what their life will look like), internal (how they will feel once the problem is solved), and philosophical (why the world is a better place now that the problem is solved).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are marketing motivations? What are the main motivations for people making purchases? There are two main types of marketing motivations: positive and negative. Motivations are either based in loss aversion and fear, or in finding satisfaction. Read more about the types of marketing motivations and how they work.<\/p>\n","protected":false},"author":5,"featured_media":10096,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[104,9],"tags":[215],"class_list":["post-27686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-psychology","tag-building-a-storybrand","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Marketing Motivations: Why Customers Buy - Shortform Books<\/title>\n<meta name=\"description\" content=\"There are two main types of marketing motivations: positive and negative. Here&#039;s how you market happiness through your storybrand.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marketing Motivations: Why Customers Buy\" \/>\n<meta property=\"og:description\" content=\"There are two main types of marketing motivations: positive and negative. Here&#039;s how you market happiness through your storybrand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-22T15:50:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-05T22:06:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/wordpress.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/implied-needs-2-spin-selling-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Carrie Cabral\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carrie Cabral\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\"},\"author\":{\"name\":\"Carrie Cabral\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/2ababb7c63a94ff5d2190f71dc417d56\"},\"headline\":\"Marketing Motivations: Why Customers Buy\",\"datePublished\":\"2021-02-22T15:50:36+00:00\",\"dateModified\":\"2021-03-05T22:06:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\"},\"wordCount\":884,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/implied-needs-2-spin-selling-scaled.jpg\",\"keywords\":[\"Building a Storybrand\"],\"articleSection\":[\"Marketing\",\"Psychology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/\",\"name\":\"Marketing Motivations: Why Customers Buy - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/marketing-motivations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/06\/implied-needs-2-spin-selling-scaled.jpg\",\"datePublished\":\"2021-02-22T15:50:36+00:00\",\"dateModified\":\"2021-03-05T22:06:16+00:00\",\"description\":\"There are two main types of marketing motivations: positive and negative. 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