{"id":25387,"date":"2021-01-29T10:31:00","date_gmt":"2021-01-29T14:31:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=25387"},"modified":"2022-01-17T10:06:21","modified_gmt":"2022-01-17T14:06:21","slug":"no-rules-rules-book","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/","title":{"rendered":"No Rules Rules Book: The Unique Practices at Netflix"},"content":{"rendered":"\n<p>What is the <em>No Rules Rules<\/em> book about? What does Reed Hastings share about the unconventional and unique business practices at Netflix?<\/p>\n\n\n\n<p>The <em>No Rules Rules <\/em>book is the guide to how Netflix operates. Author and Netflix CEO Reed Hastings discusses the often unconventional strategies that have been used to bring and <a href=\"https:\/\/www.shortform.com\/blog\/how-to-maintain-success\/\">maintain success<\/a> for Netflix.<\/p>\n\n\n\n<p>Keep reading for more about the <em>No Rules Rules<\/em> book by Reed Hastings.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\"><em>No Rules Rules<\/em> Book<\/h2>\n\n\n\n<p>When Netflix launched in 1997, the company was basically a mail-order version of Blockbuster, the video rental store that dominated the home entertainment industry at the time. Today, Netflix produces award-winning content, it has more than 167 million subscribers across 190 countries, and it\u2019s consistently listed among the best places to work. <strong>To achieve this <a href=\"https:\/\/www.shortform.com\/blog\/levels-of-success\/\">level of success<\/a>, Netflix had to adapt and thrive in a rapidly changing industry.<\/strong> Identified in the <em>No Rules Rules<\/em> book, the keys to Netflix\u2019s success have been unconventional business practices:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Hire and keep only the best workers\u2014at any cost.<\/li><li>Promote candor through constant feedback at all levels as well as <a href=\"https:\/\/www.shortform.com\/blog\/transparency-in-the-workplace\/\">organizational transparency<\/a>.<\/li><li>Remove controls, such as allotted vacation time and approval processes.<\/li><\/ol>\n\n\n\n<p><strong>These practices have created a <a href=\"https:\/\/www.shortform.com\/blog\/building-a-positive-workplace-culture\/\">company culture<\/a> that focuses on <a href=\"https:\/\/www.shortform.com\/blog\/ways-to-empower-employees\/\">empowering employees<\/a> to innovate and take accountability, rather than conditioning them to simply follow protocol.<\/strong> Through this book, Netflix CEO Reed Hastings tells the story of Netflix\u2019s evolution and his logic in cultivating this kind of culture, while co-author and business professor Erin Meyer provides context for how these unusual business practices shaped the company\u2019s success.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Hire and Keep Only the Best Employees<\/strong><\/h3>\n\n\n\n<p>A few years after Netflix\u2019s 1998 launch, the company was hit with the repercussions of the 2001 <a href=\"https:\/\/www.shortform.com\/blog\/dot-com-bubble-burst\/\">dot-com crash<\/a>. <a href=\"https:\/\/www.shortform.com\/blog\/how-does-venture-capital-work\/\">Venture capital<\/a> funds dried up and Hastings was forced to lay off a third of his 120 employees, including many who worked hard and produced adequate work. Although Hastings feared that the layoffs would decimate morale, he discovered that his remaining staff buzzed with energy and produced high-quality work. Hastings soon realized that <strong>by eliminating less-than-stellar workers, he\u2019d raised the <a href=\"https:\/\/www.shortform.com\/blog\/talent-density\/\">talent density<\/a>, meaning that there was a higher level of talent per employee, and that created an environment in which top performers thrived.<\/strong> High-performing employees want to work at companies full of talented, collaborative workers because:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>They improve by learning from other top performers.&nbsp;<\/li><li>They push each other to produce high-quality work, which increases individual motivation and satisfaction.<\/li><\/ul>\n\n\n\n<p>Performance\u2014whether good or bad\u2014is contagious, according to the <em>No Rules Rules<\/em> book. Hastings hadn\u2019t realized that, before the layoffs, <strong>the mere presence of adequate employees had been dragging down the performance of his entire team.<\/strong> On a team of high performers, just one or two mediocre workers can have adverse effects:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>They reduce efficiency by forcing others to find ways of working around their less-than-stellar performance.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>They bring down the quality of group discussion.<\/li><li>They take managers\u2019 energy and attention away from top performers.<\/li><li>They cause the team to produce lower-quality work, which causes some high-performing employees to quit out of frustration.<\/li><li><strong>Their presence sends a message to everyone else that company leaders condone mediocrity, which reduces <a href=\"https:\/\/www.shortform.com\/blog\/ways-to-motivate-employees\/\">motivation and performance<\/a> across the board.<\/strong><\/li><\/ul>\n\n\n\n<p>By contrast, <strong>a team full of highly talented people pushes everyone\u2019s performance up.<\/strong>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Promote Candid, Frequent Feedback<\/strong><\/h3>\n\n\n\n<p>With an office full of talented, collaborative employees, Hastings learned that he could maximize their potential by promoting frequent, candid feedback. <strong>Once employees adapted to <a href=\"https:\/\/www.shortform.com\/blog\/giving-and-receiving\/\">giving and receiving<\/a> candid feedback, the exchanges raised everyone\u2019s performance<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The increased exchange of candid feedback helped people know how they could improve, which raised individual and company-wide performance.<\/li><li>Frequent critiques increased the pace of work progress, as people learned more quickly and increased their effectiveness.<\/li><li>Direct feedback promoted open communication and prevented misunderstandings.&nbsp;<\/li><li>Candor created an atmosphere of co-accountability, in which everyone kept each other on point (instead of only managers having the authority to correct others).&nbsp;<\/li><\/ul>\n\n\n\n<p>Hastings encouraged employees to be candid with everyone on the team\u2014superiors, colleagues, and subordinates. In fact, <strong>frequent feedback became so ingrained in Netflix\u2019s office culture that <em>not<\/em> speaking up was considered an act of disloyalty, because it inhibited the company\u2019s improvement.&nbsp;<\/strong>Feedback is a key part of the <em>No Rules Rules<\/em> book.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Eliminate Controls<\/strong> Identified in the <em>No Rules Rules<\/em> Book<\/h3>\n\n\n\n<p>With a highly motivated staff and a <a href=\"https:\/\/www.shortform.com\/blog\/culture-of-candor\/\">culture of candor<\/a> and accountability, Hastings was able to give his staff more freedom by removing controls, such as the vacation policy and the travel and expense approval processes. He discovered that <strong>when companies have policies and processes to control employees\u2019 behavior, it makes people feel that their judgment is being undermined, which kills the creative atmosphere.<\/strong> By contrast, when employees have more freedom, they act more responsibly, and as they act more responsibly, management can feel confident offering more freedom. Additionally, removing controls:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Supports innovation<\/li><li>Speeds up workflow<\/li><li>Promotes adaptability<\/li><\/ul>\n\n\n\n<p>First, Hastings eliminated the vacation policy, meaning that Netflix neither allotted vacation time nor tracked days off. In order to prevent employees from taking <em>too much<\/em> vacation, he instructed managers to provide plenty of context for employees to make good decisions\u2014for example, don\u2019t take a vacation at a time when it would hurt your team. On the other hand, to ensure that employees still took <em>enough <\/em>vacation, he encouraged leadership at all levels to take big vacations, talk openly about them, and encourage employees to do the same.&nbsp;<\/p>\n\n\n\n<p>Next, Hastings eliminated travel and expense approvals. Netflix\u2019s policy was to simply act in the company\u2019s best interest. For instance, it\u2019s in the company\u2019s best interest for an employee to take economy class flights unless she has to take a redeye to present at a conference first thing in the morning, in which case flying business class would help her get some rest on the plane and be alert for her presentation. This policy empowers employees to use their judgment, but it also requires:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Context: <strong>Without strict guidelines, managers need to give employees the context to understand what their bosses consider appropriate and inappropriate, so that they can make wise decisions.<\/strong> We\u2019ll explain more about how to provide context later.&nbsp;<\/li><li>Safeguards: Managers must regularly check at least a sampling of employees\u2019 expenses, and employees must know that there\u2019s always a chance that their bosses could be monitoring their actions.<\/li><li>Transparency: To reinforce the threat of getting caught, managers must tell their employees when someone is fired for overspending.&nbsp;<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What is the No Rules Rules book about? What does Reed Hastings share about the unconventional and unique business practices at Netflix? The No Rules Rules book is the guide to how Netflix operates. Author and Netflix CEO Reed Hastings discusses the often unconventional strategies that have been used to bring and maintain success for Netflix. Keep reading for more about the No Rules Rules book by Reed Hastings.<\/p>\n","protected":false},"author":6,"featured_media":25574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40,45,14],"tags":[200],"class_list":["post-25387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-business","category-management","tag-no-rules-rules","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No Rules Rules Book: The Unique Practices at Netflix - Shortform Books<\/title>\n<meta name=\"description\" content=\"Why is Netflix so successful? Netflix works by breaking from many conventional business practices. 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Find out how in the No Rules Rules book.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-29T14:31:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-17T14:06:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/wordpress.shortform.com\/blog\/wp-content\/uploads\/2021\/01\/netflix-cube-block-dark-n-symbol-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1920\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rina Shah\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rina Shah\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/\"},\"author\":{\"name\":\"Rina Shah\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/d07435826f13a8f422d5d333dceac287\"},\"headline\":\"No Rules Rules Book: The Unique Practices at Netflix\",\"datePublished\":\"2021-01-29T14:31:00+00:00\",\"dateModified\":\"2022-01-17T14:06:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/\"},\"wordCount\":1103,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2021\/01\/netflix-cube-block-dark-n-symbol-scaled.jpg\",\"keywords\":[\"No Rules Rules\"],\"articleSection\":[\"Books\",\"Business\",\"Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/\",\"name\":\"No Rules Rules Book: The Unique Practices at Netflix - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/no-rules-rules-book\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2021\/01\/netflix-cube-block-dark-n-symbol-scaled.jpg\",\"datePublished\":\"2021-01-29T14:31:00+00:00\",\"dateModified\":\"2022-01-17T14:06:21+00:00\",\"description\":\"Why is Netflix so successful? 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