{"id":241,"date":"2019-07-01T23:19:30","date_gmt":"2019-07-02T03:19:30","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=241"},"modified":"2022-04-14T17:53:28","modified_gmt":"2022-04-14T21:53:28","slug":"how-to-give-feedback-work","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/how-to-give-feedback-work\/","title":{"rendered":"How to Give Amazing Feedback at Work"},"content":{"rendered":"\n<p>Criticism, or feedback, is one of the major workplace areas that we need emotional intelligence.<\/p>\n\n\n\n<p>People need feedback to do their jobs better and keep their work on track. Like cogs in a clock, every part of a system needs to be running at its best to keep the whole system going; in a workplace, people are the cogs, and everyone needs feedback to improve their performance for the sake of the whole.<\/p>\n\n\n\n<p>How do you give feedback and constructive criticism? To your boss, and to employees? <\/p>\n\n\n\n<!--more-->\n\n\n\n<p>When people don\u2019t get feedback, they\u2019re in the dark: they don\u2019t know how their boss or their peers feel about their work, they don\u2019t know exactly what\u2019s expected of them and whether they\u2019re meeting those expectations, and if there are any issues with their performance, they\u2019re left to get worse as time goes on.<\/p>\n\n\n\n<p><strong>Managers must be good at both giving feedback and receiving it.<\/strong> It makes a difference in how successful a workplace is. The better you are at giving feedback and receiving it yourself, the more satisfied and more productive your employees will be. <strong>Feedback should be used to motivate your employees to do better.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>One study of managers and white-collar workers found that inept criticism was the biggest cause of conflict at a job, ahead of distrust, personality clashes, and disagreements over pay or position.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When Giving Feedback Goes Wrong<\/strong><\/h3>\n\n\n\n<p>If you want to give good feedback, here are things to avoid:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Expressing criticism as personal attacks.<\/strong> Personal attacks can\u2019t be acted on, they can only serve to upset the person suffering them. As we discussed in the previous section, personal attacks lead to defensiveness, stonewalling, and emotional hijacking.<\/li><li><strong>Making negative blanket statements. <\/strong>\u201cYou messed up\u201d is not feedback by itself. It does not communicate how someone messed up, why it\u2019s important not to mess up this way, and what the person can do differently to not mess up next time. Feedback is about giving your employees actionable things to work on, not about demeaning them or punishing them for doing something wrong.<\/li><li><strong>Using anger.<\/strong> Giving criticism from a place of anger starts a vicious cycle wherein the manager angrily attacks the employee, the employee gets defensive or stonewalls, and then the manager gets annoyed with the employee for responding that way, which leads to more criticism and anger, which leads to more defensiveness and stonewalling, on and on until the employee quits or gets fired.<\/li><\/ul>\n\n\n\n<p>Mishandling feedback can demoralize employees, causing them to refuse to cooperate or avoid managers altogether.<\/p>\n\n\n\n<p>Some managers delay giving feedback for long periods of time. This is counterproductive: <strong>employees don\u2019t suddenly develop problems in their performance, usually the problems develop over time.<\/strong> Managers have to use feedback proactively&#8211;they can\u2019t let criticism come only when things are at their breaking point. <strong>When feedback is given earlier, the employee has more time to fix the issue and can catch it before it gets worse.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Also, managers are human, too: when managers let criticisms build up in their minds, they usually end up giving criticism in the least helpful way, as a long list of personal attacks on the employee that have been festering over time.<\/p>\n\n\n\n<p>Some managers <em>only<\/em> give criticism, and this, too, can be bad for morale. Praise and criticism should be balanced: letting employees know what they\u2019re doing well reinforces good habits and keeps their spirits lifted. <strong>A healthy balance of praise and criticism lets the praise <a href=\"https:\/\/www.shortform.com\/blog\/motivate-employees-as-a-manager\/\">motivate employees<\/a> to fix the criticisms.<\/strong><br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Give <strong>Feedback Right<\/strong><\/h3>\n\n\n\n<p>Here\u2019s how to give good feedback:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Give praise first<\/strong>. Tell your employees what they do well first, and be specific. This will make them more receptive to your criticism and will boost their spirits at the outset.<\/li><li><strong>Keep it specific.<\/strong> If you can, pick one specific example that summarizes what you\u2019d like them to change. Breakdown what they did that was successful and what they did that was not successful.<\/li><li><strong>Offer solutions.<\/strong> Presumably, if you\u2019re giving them feedback, it\u2019s because you have an idea of how it should be different&#8211;so include ways they might fix the problem. They might come up with other ways to fix the problem after receiving your criticism, but you should point them in the direction of a solution or a couple solutions that they can try.<\/li><li><strong>Do it face to face, if possible, and be present.<\/strong> Written communication is impersonal and can be misinterpreted (since it lacks the 90% of the communication that <a href=\"https:\/\/www.shortform.com\/blog\/nonverbal-cues\/\">nonverbal cues<\/a> would make up). Don\u2019t make giving feedback easier on yourself by doing it via an email or memo&#8211;criticism is most effective privately and in person.<\/li><li><strong>Use empathy.<\/strong> Managers without empathy are far more likely to give feedback that does not improve the performance of their employees. The better you understand your employees and are attuned to what they\u2019re experiencing emotionally, the better you\u2019ll be able to identify the issues they\u2019re having and help them figure out a solution.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p><!-- wp:paragraph --><\/p>\n<p>Criticism, or feedback, is one of the major workplace areas that we need emotional intelligence.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>People need feedback to do their jobs better and keep their work on track. Like cogs in a clock, every part of a system needs to be running at its best to keep the whole system going; in a workplace, people are the cogs, and everyone needs feedback to improve their performance for the sake of the whole.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>How do you give feedback and constructive criticism? To your boss, and to employees? <\/p>\n<p><!-- \/wp:paragraph --><\/p>\n","protected":false},"author":2,"featured_media":155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14,9],"tags":[10],"class_list":["post-241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","category-psychology","tag-emotional-intelligence","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Give Amazing Feedback at Work - Shortform Books<\/title>\n<meta name=\"description\" content=\"How do you give constructive criticism to your employees, teammates, and even your boss? 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