{"id":21915,"date":"2020-12-24T20:18:00","date_gmt":"2020-12-25T00:18:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=21915"},"modified":"2025-10-03T11:14:56","modified_gmt":"2025-10-03T15:14:56","slug":"low-performers","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/low-performers\/","title":{"rendered":"Low Performers: How to Support Them and Your Team"},"content":{"rendered":"\n<p>Do you have low performers on your team? How do you support them and help out the entire team who might be picking up the slack?<\/p>\n\n\n\n<p>Low performers can be a challenge for the organization and for you as a manager. If everyone has to fill in where one person is falling short, there might be resentment towards the poor performing employee.<\/p>\n\n\n\n<p>Keep reading for more about managing low performers.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p><em>Editor\u2019s note: This article is part of\u00a0<a href=\"https:\/\/www.shortform.com\/blog\/hub\/professional\/work\/team-building-guide\/\">Shortform\u2019s guide to team-building<\/a>. If you like what you read here, there\u2019s plenty more to check out in the guide!<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-managing-low-performers-that-show-no-growth\"><strong>Managing Low Performers That Show No Growth<\/strong><\/h2>\n\n\n\n<p>When someone has a track record of being a poor performing employee, and isn\u2019t showing <em>any<\/em> signs of improvement, you most likely need to fire them. Before doing so, there are three <a href=\"https:\/\/www.shortform.com\/blog\/questions-you-should-ask-yourself\/\">questions to ask yourself<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Have I demonstrated radical candor toward the low performers? <\/strong>Reflect on your relationship with this person, considering if you\u2019ve adequately shown your investment in her as a person, and been clear in your expectations when challenging her. Reflect on your feedback sessions: has your praise been sincere, and your criticism followed up with solutions?\u00a0<\/li>\n\n\n\n<li><strong>How is this person\u2019s performance affecting my team? <\/strong>If this person isn\u2019t performing well, it\u2019s likely that their poor work has been getting in the way of other team members\u2019 work or has been taking your attention away from higher-performing team members. Are they contributing anything worthwhile to the team, or just bringing everyone down?\u00a0<\/li>\n\n\n\n<li><strong>Have I asked for advice from someone else? <\/strong>Ask for a neutral third party\u2019s opinion\u2014it\u2019s possible that you weren\u2019t as clear with your expectations as you thought, or you\u2019re not looking at everything this team member contributes to the team, only what they\u2019re taking away. A third party can tell you whether you\u2019re justified in firing your employee, or need to give them a second chance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-managing-low-performers-with-expected-rapid-growth\"><strong>Managing Low Performers With Expected Rapid Growth<\/strong><\/h2>\n\n\n\n<p>You might be faced with an employee who, based on their past track record of high performance, <em>should <\/em>be excelling and taking on new projects, but is instead falling behind or slacking. There are four likely reasons for this: <strong>1) they\u2019re in the wrong role, 2) they\u2019re having a bumpy entry into their new role, 3) they\u2019re having problems at home, or 4) it\u2019s a poor cultural fit.&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>They\u2019re in the wrong role: <\/strong>Their low performance may be a reflection of your decision to put them in the wrong role. Keep in mind that your employee likely won\u2019t tell you if this is the problem\u2014blaming your boss for your own performance is uncomfortable and feels like an attempt to refuse accountability. You should ask yourself: Are their attributes aligned with this role\u2019s required skill set? Would they do better elsewhere?&nbsp;<\/p>\n\n\n\n<p>For example, you have an employee who\u2019s a wonderful leader and gets great results, so you put her on a tough project. To your surprise, her results are very poor, and she seems completely unmotivated. After considering her attributes, you realize that she\u2019s a <a href=\"https:\/\/www.shortform.com\/blog\/characteristics-of-a-good-leader\/\">great leader<\/a> because she\u2019s wonderful at working with people, but this particular project requires hours behind closed doors, crunching numbers. You transfer her to a new project where she manages people, and she excels in the new role.&nbsp;<\/p>\n\n\n\n<p><strong>They\u2019re having a bumpy entry into their new role: <\/strong>There are a few reasons your employee might be having a hard time finding their place in a new role. First, they may not have had adequate training. Ask yourself if your expectations are clear, and if their training covered everything they need to know. You might find you need to invest a bit more time into giving more effective training. Second, they may be overloaded with work. Make sure you\u2019re not giving them too much to handle right out of the gate\u2014it\u2019s easy for bosses to lose sight of an employee\u2019s \u201cnewness\u201d and give them a workload that only someone with years of experience could accomplish quickly.<\/p>\n\n\n\n<p><strong>They\u2019re having problems at home: <\/strong>Naturally, your employees will occasionally have to deal with personal problems that will affect their work performance. If you\u2019re aware of something happening in your employee\u2019s home life, let her have time and space to recover from the issue on her own. Show that you care by not pushing for high performance until she\u2019s ready\u2014this leads to an effective recovery, instead of a buildup of stress and resentment.&nbsp;<\/p>\n\n\n\n<p><strong>It\u2019s a poor cultural fit: <\/strong>Sometimes an employee is a great fit for the role, but not your work culture. This is an incredibly difficult gap to close. In this case, it\u2019s usually best that the employee leave the organization\u2014otherwise, they will be held back in a culture or among colleagues that they\u2019re always at odds with.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nudging-mediocrity-one-way-or-the-other-nbsp\"><strong>Nudging Mediocrity One Way or the Other&nbsp;<\/strong><\/h2>\n\n\n\n<p>Sometimes, you\u2019ll have an employee who is simply average as opposed to a poor performing employee\u2014they regularly hand in work that\u2019s good but not great, and don\u2019t show much evidence of growth. There are several reasons an employee can get stuck in <em>mediocrity. <\/em>Sometimes, they\u2019re uninterested in changing\u2014either they fear taking a step back in order to restart on a new path, they feel pressure to keep their position, or they\u2019re in their position solely for the money and power. Other times, the boss doesn\u2019t want to go through the effort of the firing process. Many bosses hesitate on this process because they think it will be too hard to find and train a new person, or the discomfort of the conversation and the employee\u2019s negative feelings is too daunting.<\/p>\n\n\n\n<p>A good boss treats a mediocre employee fairly\u2014this means knowing her well enough to decide if you should let her go or give her space. <strong>Letting your employee go is the fair choice when she\u2019s clearly stuck in a position she\u2019s not suited for or thriving in.<\/strong> It\u2019s unfair to assume that mediocrity is just the best she can do. While the process of firing takes time and effort, and feels like the \u201cmean\u201d thing to do, it\u2019s selfish and cruel to stifle an employee\u2019s potential by keeping her onboard just so you can avoid effort and discomfort. <strong>Giving your employee space is the fair choice when she needs to recover from a personal event. <\/strong>A boss who cares personally about her employees understands what\u2019s going on in their lives and how it may cause their work to fall short, and knows to avoid pushing for better performance in a moment when their employee can\u2019t handle it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-growth-management-mistakes-to-avoid\"><strong>Growth Management Mistakes to Avoid<\/strong><\/h2>\n\n\n\n<p>Bosses often make a couple mistakes when thinking of how to manage their employees. First, they think of their employees in terms of their \u201cpotential\u201d\u2014this automatically ranks superstars above rock stars, even though they\u2019re equally important. It\u2019s helpful to reframe how you think. Instead of focusing on potential, consider your employees\u2019 past performance, growth, <em>and <\/em>willingness or interest in continuing their growth. This line of thinking gives you the best idea of whose work is consistently valuable, and what type of growth trajectory each of your employees is on.&nbsp;<\/p>\n\n\n\n<p>Second, many bosses think that pushing <em>all <\/em>employees into a rapid growth trajectory will lead to better results. However, the best results are delivered when you see and honor the motivations of each of your employees. Your rock stars shouldn\u2019t be forced into doing work or taking on roles that come with a work or stress level they\u2019ll find overwhelming. Keeping them on a gradual growth trajectory contributes to great results because it prevents burnout. Your superstars, on the other hand, <em>can and should <\/em>be put on a rapid growth trajectory\u2014this contributes to great results by preventing boredom and frustration.&nbsp;<\/p>\n\n\n\n<p><strong>While it\u2019s important to manage all of your employees, you\u2019ll want to focus most of your time on supporting your rock stars and superstars. <\/strong>Otherwise, you end up wasting time trying to take \u201cokay\u201d to \u201cgood\u201d when you could be focusing your efforts on taking \u201cgood\u201d to \u201cgreat.\u201d When you have a strong team and you can trust that all your employees are doing great work, then you can trust that they\u2019ll work together in a way that drives great results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-and-why-labels-change-low-performers-don-t-stay-that-way\"><strong>How (and Why) Labels Change<\/strong>: Low Performers Don&#8217;t Stay That Way<\/h3>\n\n\n\n<p><strong>These labels are not permanent\u2014growth trajectories and goals change constantly, based on work or life events that dictate the amount of work someone can take on. <\/strong>High performers may reach a point where they\u2019re no longer invested in the work and become low performers, or one of your superstars may have a situation in their home life that slows their growth for the time being. For example, Scott\u2014usually in a superstar role\u2014found herself needing extra time to readjust after the birth of her twins. She asked to be placed in a rock star role for several years, allowing her to spend more time with her family. When she was ready, she jumped back onto her superstar trajectory.&nbsp;<\/p>\n\n\n\n<p><strong>Because circumstances are constantly changing, it\u2019s important that you frequently check in with your employees to learn about what\u2019s going on in their lives, talk about their ambitions, and ensure that their growth trajectory suits them. <\/strong>In the next chapter, we\u2019ll discuss how to have these conversations and put all your team members on the right track.&nbsp;<strong>&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you have low performers on your team? How do you support them and help out the entire team who might be picking up the slack? Low performers can be a challenge for the organization and for you as a manager. If everyone has to fill in where one person is falling short, there might be resentment towards the poor performing employee. Keep reading for more about managing low performers.<\/p>\n","protected":false},"author":6,"featured_media":11483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45,14],"tags":[177],"class_list":["post-21915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-management","tag-radical-candor","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Low Performers: How to Support Them and Your Team - Shortform Books<\/title>\n<meta name=\"description\" content=\"Do you have low performers on your team? They can bring down the entire team. 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Here are some tips to support them and your team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/low-performers\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-25T00:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T15:14:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/07\/what-did-enron-do-wrong-smartest-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rina Shah\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rina Shah\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/\"},\"author\":{\"name\":\"Rina Shah\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/d07435826f13a8f422d5d333dceac287\"},\"headline\":\"Low Performers: How to Support Them and Your Team\",\"datePublished\":\"2020-12-25T00:18:00+00:00\",\"dateModified\":\"2025-10-03T15:14:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/\"},\"wordCount\":1634,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/07\/what-did-enron-do-wrong-smartest-scaled.jpg\",\"keywords\":[\"Radical Candor\"],\"articleSection\":[\"Business\",\"Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/low-performers\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/low-performers\/\",\"name\":\"Low Performers: How to Support Them and Your Team - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/low-performers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/07\/what-did-enron-do-wrong-smartest-scaled.jpg\",\"datePublished\":\"2020-12-25T00:18:00+00:00\",\"dateModified\":\"2025-10-03T15:14:56+00:00\",\"description\":\"Do you have low performers on your team? 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