{"id":16056,"date":"2020-10-03T14:40:00","date_gmt":"2020-10-03T18:40:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=16056"},"modified":"2020-10-18T11:14:19","modified_gmt":"2020-10-18T15:14:19","slug":"variable-rewards","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/variable-rewards\/","title":{"rendered":"Variable Rewards: The Allure of the Unknown"},"content":{"rendered":"\n<p>What are variable rewards? How do they differ from fixed rewards?<\/p>\n\n\n\n<p>Variable rewards are an unknown effect from performing an action. In contrast, a fixed reward is a known result. With variable rewards, the psychology of rewards shows an excitement that comes from not knowing.<\/p>\n\n\n\n<p>Read more about variable rewards and how they can help your product.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Types of Variable Rewards<\/h2>\n\n\n\n<p>There are three types of variable rewards with their own psychology of rewards:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Rewards of the Tribe<\/strong><ul><li>We generally want to feel accepted, attractive important, and included. When other people give us <a href=\"https:\/\/www.shortform.com\/blog\/social-proof-bias\/\">social validation<\/a>, this is a powerful reward.<\/li><li>Seeing others get rewards also works on us. Witnessing someone being rewarded for a particular action promotes that action within ourselves. (For instance, seeing someone get publicly praised for picking up trash will make you more likely to pick up trash yourself.)<ul><li>This works better when the people you observe are more like yourself or are more experienced <a href=\"https:\/\/www.shortform.com\/blog\/your-role-models\/\">role models<\/a>.<\/li><\/ul><\/li><li>On Facebook, people clicking Like on your posts offers powerful social validation. Furthermore, Facebook automatically adjusts your content to what you engage with most, which may tend to be people who behave and look most like you.<\/li><\/ul><\/li><li><strong>Rewards of the Hunt<\/strong><ul><li>Before inventing tools, humans hunted animals through persistence hunting, out-enduring larger animals that couldn\u2019t effectively cool themselves over hours of chase.<\/li><li>This selected for the dogged determination to <strong>acquire rewards that aid our survival, including food, cash, and information. <\/strong>We are even conditioned to enjoy the pursuit itself, on top of the material rewards.<\/li><li>Examples: searching for a restaurant on Grubhub uses the reward of food; gambling uses the reward of money; Twitter and Pinterest use the reward of information.<\/li><\/ul><\/li><li><strong>Rewards of the Self<\/strong><ul><li>We seek <strong>mastery and completion<\/strong>. We are driven to conquer obstacles and complete obstacles, becoming more capable than we were before.<\/li><li>Games employ this by presenting difficult enemies to defeat, and rewarding progress by leveling up abilities.<\/li><li>Engaging work challenges you at the limit of your abilities, leading to a state of deep concentration called <em>flow<\/em>.<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Here are two examples of successful <a href=\"https:\/\/www.shortform.com\/blog\/habit-forming-products\/\">habit-forming products<\/a> that use variable rewards and the psychology of rewards:<\/p>\n\n\n\n<p><strong>StackOverflow<\/strong><\/p>\n\n\n\n<p>Tribe: good answers are upvoted by the community, validating your expertise.<\/p>\n\n\n\n<p>Hunt: programming information is valuable to you to build useful things<\/p>\n\n\n\n<p>Self: answering a difficult question at the limit of your ability is an engaging challenge<\/p>\n\n\n\n<p><strong>Email<\/strong><\/p>\n\n\n\n<p>Tribe: requests from other people validate your importance. Information from other people makes you feel connected.<\/p>\n\n\n\n<p>Hunt: information contained in emails help you survive better (job offers, investment status)<\/p>\n\n\n\n<p>Self: replying to and deleting emails are fulfilling tasks. Reaching inbox zero provides a sense of mastery.<\/p>\n\n\n\n<p><strong>Any system of variable rewards isn\u2019t an automatic panacea &#8211; it needs to be tied to what really, intrinsically matters to users. <\/strong>Q&amp;A site Mahalo.com tried to pay users money for answering questions, but ultimately found this was insufficient motivation. If money were a primary motivation, users were better off earning a wage, as the rewards came too infrequently and were too small. In contrast, more popular sites like Quora and StackOverflow don\u2019t pay any money, but they use the more powerful tribe rewards to drive stronger behavior.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Autonomy<\/strong><\/h3>\n\n\n\n<p>In general, humans desire <strong>autonomy<\/strong>, the <a href=\"https:\/\/www.shortform.com\/blog\/freedom-to-choose\/\">freedom to choose<\/a> their own actions.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Research found that the rate of donations from strangers increased when ending a request with the phrase \u201cbut you are free to accept or refuse.\u201d&nbsp;<\/li><li>Similarly, successful apps tend to give users freedom to choose what to do, rather than forcing your hand.<\/li><\/ul>\n\n\n\n<p>Threats to autonomy give rise to <strong>reactance<\/strong>, the adrenaline-fueled feeling when your boss micromanages you or your mom tells you to put on your coat. This increases the friction of <a href=\"https:\/\/www.shortform.com\/blog\/how-to-complete-a-task-successfully\/\">completing a task<\/a><\/p>\n\n\n\n<p>The author hypothesizes that part of the reason people sneak breaks to look at their phone or Facebook at work is to regain some sense of autonomy.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are variable rewards? How do they differ from fixed rewards? Variable rewards are an unknown effect from performing an action. In contrast, a fixed reward is a known result. With variable rewards, the psychology of rewards shows an excitement that comes from not knowing. Read more about variable rewards and how they can help your product.<\/p>\n","protected":false},"author":6,"featured_media":13378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7,9],"tags":[136],"class_list":["post-16056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle","category-psychology","tag-hooked","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Variable Rewards: The Allure of the Unknown - Shortform Books<\/title>\n<meta name=\"description\" content=\"If you&#039;ve ever gambled, you know the thrill of a possibly big payout. 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See how you can excite customers with variable rewards, too.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/variable-rewards\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-03T18:40:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-18T15:14:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/wordpress.shortform.com\/blog\/wp-content\/uploads\/2020\/08\/memorizing-cards-moonwalking-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rina Shah\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rina Shah\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/\"},\"author\":{\"name\":\"Rina Shah\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/d07435826f13a8f422d5d333dceac287\"},\"headline\":\"Variable Rewards: The Allure of the Unknown\",\"datePublished\":\"2020-10-03T18:40:00+00:00\",\"dateModified\":\"2020-10-18T15:14:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/\"},\"wordCount\":664,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/08\/memorizing-cards-moonwalking-scaled.jpg\",\"keywords\":[\"Hooked\"],\"articleSection\":[\"Lifestyle\",\"Psychology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/variable-rewards\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/\",\"name\":\"Variable Rewards: The Allure of the Unknown - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/variable-rewards\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2020\/08\/memorizing-cards-moonwalking-scaled.jpg\",\"datePublished\":\"2020-10-03T18:40:00+00:00\",\"dateModified\":\"2020-10-18T15:14:19+00:00\",\"description\":\"If you've ever gambled, you know the thrill of a possibly big payout. 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