{"id":122351,"date":"2024-01-28T16:32:00","date_gmt":"2024-01-28T20:32:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=122351"},"modified":"2024-01-31T16:46:11","modified_gmt":"2024-01-31T20:46:11","slug":"candor-care","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/candor-care\/","title":{"rendered":"The Candor\/Care Approach to Leadership (John C. Maxwell)"},"content":{"rendered":"\n<p>Do people pleasers make good leaders? How can you appropriately balance candor and care with those you lead?<\/p>\n\n\n\n<p>A common misconception is that, to be a <a href=\"https:\/\/www.shortform.com\/blog\/characteristics-of-a-good-leader\/\">good leader<\/a>, you must please everyone and get them on board with your plans and ideas. John C. Maxwell says that you should focus on what makes people better, not what makes them happy. This means balancing candor and care.<\/p>\n\n\n\n<p>Continue reading to learn about this candor\/care approach to leadership.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-candor-vs-care-in-leadership\">Candor vs. Care in Leadership<\/h2>\n\n\n\n<p>Maxwell argues that effective leadership is about pushing people to reach their potential, which occasionally means <a href=\"https:\/\/www.shortform.com\/blog\/making-hard-decisions\/\">making difficult decisions<\/a> that might not please everyone. This can be hard because we like hearing affirmation and knowing that everyone is happy with our decisions.&nbsp;<\/p>\n\n\n\n<p>To guide others to become their best, you must balance <em>candor<\/em> with <em>care<\/em>. Maxwell writes that leaders tend to either be too caring or too candid. If you\u2019re too caring, you won\u2019t initiate difficult conversations to help people grow. If you\u2019re too candid, you\u2019ll fail to <a href=\"https:\/\/www.shortform.com\/blog\/eckhart-tolle-relationships-how-to-be-present\/\">connect with others<\/a> because you\u2019ll seem unsympathetic. To balance the two, have a genuine interest in what\u2019s best for the other person. With this candor\/care approach, you can be supportive but also willing to challenge people to improve.<\/p>\n\n\n\n<p>(Shortform note: What does it mean to be both caring and candid? Kim Scott calls this approach <em>radical candor<\/em>. In her book <a href=\"https:\/\/www.shortform.com\/app\/book\/radical-candor\/1-page-summary\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Radical Candor<\/em><\/a>, she explains that it has two components: <em>caring <\/em>and <em>challenging<\/em>. She defines <em>caring<\/em> as seeing beyond people\u2019s roles as employees and <a href=\"https:\/\/www.shortform.com\/app\/book\/radical-candor\/1-page-summary#caring-personally\" target=\"_blank\" rel=\"noreferrer noopener\">caring about each as a person<\/a>. You do this by learning about their motivations and ambitions and taking an interest in their lives outside of work. Scott defines <em>challenging<\/em> as <a href=\"https:\/\/www.shortform.com\/app\/book\/radical-candor\/1-page-summary#caring-personally\" target=\"_blank\" rel=\"noreferrer noopener\">having tough but important conversations<\/a> with your employees to help them reach their full potential. She explains that practicing radical candor helps you avoid problems, build trust, and give your employees opportunities to grow.)<\/p>\n\n\n\n<p>Maxwell suggests several ways you can help others to be better through the candor\/care approach:<\/p>\n\n\n\n<p><strong>1. Overcome personal discomfort. <\/strong>Many leaders shy away from making challenging decisions because it makes them uncomfortable. To prevent this, ask yourself three questions in the following order to help you prioritize organizational and team well-being over personal ease:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What\u2019s beneficial for the organization?<\/li><li>What\u2019s beneficial for team members?<\/li><li>What\u2019s best for me?<\/li><\/ul>\n\n\n\n<p>This way, you\u2019ll make decisions based on what\u2019s best for others instead of on what\u2019s easiest or most comfortable for you.<\/p>\n\n\n\n<p>(Shortform note: A common decision leaders struggle with is whether they should bring up issues with others\u2014such as a team member who isn\u2019t meeting expectations. The authors of <a href=\"https:\/\/shortform.com\/app\/book\/crucial-accountability\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Crucial Accountability<\/em><\/a> argue that <a href=\"https:\/\/shortform.com\/app\/book\/crucial-accountability\/part-1#determining-whether-or-not-the-issue-is-worth-addressing\" target=\"_blank\" rel=\"noreferrer noopener\">avoiding these conversations can worsen issues and damage relationships<\/a>, yet leaders often do so because they overestimate the negative impact of speaking up and underestimate the negatives of staying silent. To <a href=\"https:\/\/www.shortform.com\/blog\/make-better-decisions\/\">make better decisions<\/a>, the authors suggest you consider both your intent in speaking up and the potential consequences. Doing so in addition to Maxwell\u2019s three questions may help you overcome any overblown fears and <a href=\"https:\/\/www.shortform.com\/blog\/how-to-make-hard-decisions\/\">make hard decisions<\/a> easier.)<\/p>\n\n\n\n<p><strong>2. Set clear expectations. <\/strong>Have a conversation with each team member to establish expectations from the outset. Start by asking the other person what they expect and then communicate your own expectations. This allows you to avoid assumptions, unmet expectations, and undesirable surprises.<\/p>\n\n\n\n<p>(Shortform note: To unlock each team member\u2019s highest potential, <a href=\"https:\/\/shortform.com\/app\/book\/give-and-take\/chapter-4#the-pygmalion-effect-self-fulfilling-prophecies-of-potential\" target=\"_blank\" rel=\"noreferrer noopener\">set high, yet achievable expectations for them<\/a>. In <a href=\"https:\/\/shortform.com\/app\/book\/give-and-take\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Give and Take<\/em><\/a>, Adam Grant explains that having higher expectations leads to improved performance\u2014a psychological phenomenon known as the <a href=\"https:\/\/www.shortform.com\/blog\/pygmalion-effect-example\/\">Pygmalion effect<\/a>. This effect occurs because you treat people differently depending on your expectations. If you have high expectations, you communicate more warmly, give people more opportunities to succeed, provide more advice and feedback, and attribute failures to the task and not the person. People respond positively, working harder and producing better results.)<\/p>\n\n\n\n<p><strong>3. Use the 25-50-25 principle to stop chasing consensus. <\/strong>Maxwell writes that, when you make any decision, 25% of people will support it, 50% will be undecided, and 25% will resist it. Instead of worrying about how to get <em>everyone<\/em> in agreement, concentrate on turning the undecided section into supporters, and don\u2019t waste time trying to win over the resisters.<\/p>\n\n\n\n<p>(Shortform note: Delaying decisions to achieve consensus can erode others\u2019 confidence in you. In <a href=\"https:\/\/shortform.com\/app\/book\/extreme-ownership\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Extreme Ownership<\/em><\/a>, Jocko Willink and <a href=\"https:\/\/www.shortform.com\/blog\/leif-babin-navy-seal\/\">Leif Babin<\/a> argue that <a href=\"https:\/\/shortform.com\/app\/book\/extreme-ownership\/chapter-11\" target=\"_blank\" rel=\"noreferrer noopener\">leaders must be decisive<\/a> so that your team trusts in your ability to lead. They suggest you become comfortable making imperfect decisions instead of making no decision at all.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do people pleasers make good leaders? How can you appropriately balance candor and care with those you lead? A common misconception is that, to be a good leader, you must please everyone and get them on board with your plans and ideas. John C. Maxwell says that you should focus on what makes people better, not what makes them happy. This means balancing candor and care. Continue reading to learn about this candor\/care approach to leadership.<\/p>\n","protected":false},"author":9,"featured_media":122361,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34,14,43],"tags":[1389],"class_list":["post-122351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-management","category-self-improvement","tag-leadershift","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Candor\/Care Approach to Leadership (John C. Maxwell) - Shortform Books<\/title>\n<meta name=\"description\" content=\"People pleasers don&#039;t make good leaders. Focus on what makes people better, not what makes them happy. 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