{"id":112038,"date":"2023-09-03T09:57:33","date_gmt":"2023-09-03T13:57:33","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=112038"},"modified":"2023-09-03T15:16:02","modified_gmt":"2023-09-03T19:16:02","slug":"accountability-exercises","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/accountability-exercises\/","title":{"rendered":"5 Accountability Exercises: Solve Issues & Preserve Relationships"},"content":{"rendered":"\n

Are any of your relationships strained because of an unresolved issue? Are you afraid that, if you address the issue, the relationship will be further damaged?<\/p>\n\n\n\n

Accountability conversations are the discussions we have when someone breaks a promise, violates a commitment, behaves badly, or fails to meet our expectations. In Crucial Accountability<\/em>, <\/em>communication and management experts explain how we can have these conversations in a way that resolves the issues while preserving the relationships.<\/p>\n\n\n\n

Read more for five accountability exercises that will help you implement the ideas in this universally relevant book.<\/p>\n\n\n\n\n\n\n\n

Accountability Exercises<\/h2>\n\n\n\n

When we\u2019re in a relationship with someone who has broken a promise, violated a commitment, behaved badly, or otherwise failed to meet our expectations, we\u2019re forced to decide whether to bring up the issue and risk making our relationship worse or suffer in silence and let the issue continue. Luckily, communication and management experts Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler explain that, if we properly prepare for, execute, and follow up on our accountability conversation, we can resolve our issues while\u00a0improving<\/em>\u00a0our relationships.<\/p>\n\n\n\n

We’ve put together five accountability exercises based on the concepts in the book. You can do these individually or with a group or team.<\/p>\n\n\n\n

Exercise 1: Understand the Other Person\u2019s Story<\/h3>\n\n\n\n

When someone breaks a promise or otherwise fails to meet our expectations, we\u2019re quick to become angry and blame the other person\u2019s character for their bad behavior. In reality, the other person might not have broken the promise because they don\u2019t care about you, but because something was preventing them.<\/p>\n\n\n\n

  1. Consider an accountability issue you\u2019re currently dealing with. Think about how upset it makes you. Using these negative emotions as fuel, what are your immediate assumptions about why this person failed to meet your expectations?<\/li>
  2. Now, imagine that the other person is the most honest, trustworthy, and upstanding person you know. Why might this amazing person have failed to meet your expectations? What personal, social, or structural factors might have impacted their motivation or ability to meet your expectations?<\/li>
  3. Based on your last response, do you think your initial emotional assumption about the person\u2019s behavior was fair or unfair? Does this change how you feel about the other person and the accountability issue? If so, how?<\/li><\/ol>\n\n\n\n

    Exercise 2: Maintain Safety<\/h3>\n\n\n\n

    Sometimes when we\u2019re in the heat of a conversation, we miss signs that the other person might be feeling unsafe. This accountability exercise will help you learn to identify these signs and restore safety as quickly as possible in order to have an effective conversation<\/a>.<\/p>\n\n\n\n

    1. Think about an accountability conversation you\u2019ve had in the past that ended badly because the conversation lacked safety\u2014the other person felt attacked or uncomfortable. What behaviors was the other person exhibiting that hinted that they felt unsafe?<\/li>
    2. Why do you think the other person felt unsafe? Was it due to a lack of mutual respect or a lack of mutual purpose<\/a>? What indicators make you believe so?<\/li>
    3. Now that you\u2019ve identified why the other person felt unsafe, what strategy could you have used to reestablish safety? What would you have said?<\/li><\/ol>\n\n\n\n

      Exercise 3: Handle Emergent Issues<\/h3>\n\n\n\n

      When holding an accountability conversation, there\u2019s always the possibility that a new and unexpected issue will arise. This accountability exercise will help you learn to identify the issue at hand and respond appropriately.<\/p>\n\n\n\n

      1. Imagine that you\u2019re having an accountability conversation with your coworker about them eating your food from the fridge. You lay out the facts, describe the gap between your expectations and what\u2019s happening, and then invite the other person to share their story. When they respond, they inform you that it wasn\u2019t them who ate your food, it was John. You know it wasn\u2019t John because you saw John eating his own lunch. Your coworker is lying. How would you handle this situation?<\/li>
      2. Now that you\u2019ve considered how to handle the situation, imagine what you would say to this coworker.<\/li><\/ol>\n\n\n\n

        Exercise 4: Identifying Your Bad Behaviors<\/h3>\n\n\n\n

        During accountability conversations, there are a handful of common mistakes that people make which could negatively affect the outcome. Often, we don\u2019t realize that we’re making these mistakes because they happen unconsciously. This accountability exercise will help you learn to identify what went wrong by looking at past failed conversations so you can avoid making the same mistake in the future.<\/p>\n\n\n\n

        1. Think about the last time you had an accountability conversation that didn\u2019t end well\u2014for example, a sibling or partner blew off the agreed-upon solution or an employee became annoyed at you. Now consider the above mistakes. Did you do anything either consciously or unconsciously that caused the adverse consequences?<\/li>
        2. Now that you\u2019ve identified what you might have done that resulted in the unsatisfactory outcome, reflect on other exchanges you\u2019ve had in the past (consider not only accountability conversations but other exchanges such as making a request of someone or giving them feedback). Have you repeated this behavior in other contexts? What was the other person\u2019s response to the behavior and what was the outcome of the exchange?<\/li>
        3. If you find that this is a repeated behavior that results in a negative outcome during exchanges with others, consider that it might exist in your blind spot. In other words, you might not realize that you\u2019re doing it. Brainstorm some techniques or alternative behaviors that might help you avoid making the same mistakes in the future.<\/li><\/ol>\n\n\n\n

          Exercise 5: Create a Plan<\/h3>\n\n\n\n

          When you\u2019ve finally finished the conversation, you must make a plan of action and set a time to follow up to ensure that commitments are followed through on. How you approach the follow-up, though, depends on the situation.<\/p>\n\n\n\n

          1. Think of a recent accountability problem you\u2019re having with an employee, coworker, or someone in your personal life. How has this person been failing to meet your expectations? For example, maybe you\u2019ve noticed lately that a coworker, who usually does a great job, has been overlooking details and thus adding to your responsibilities, as you\u2019re the one who then has to catch these details.<\/li>
          2. What would your plan of action look like to solve the problem? Be sure to identify the who, what, <\/em>and when<\/em> of your plan.<\/li>
          3. Now consider how you might follow up on your action plan. Think about the factors discussed above\u2014how reliable and experienced is the other person? What is their track record on following through with commitments? How complicated is your request? Are there any deadlines involved?<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

            Are any of your relationships strained because of an unresolved issue? Are you afraid that, if you address the issue, the relationship will be further damaged? Accountability conversations are the discussions we have when someone breaks a promise, violates a commitment, behaves badly, or fails to meet our expectations. In Crucial Accountability, communication and management experts explain how we can have these conversations in a way that resolves the issues while preserving the relationships. Read more for five accountability exercises that will help you implement the ideas in this universally relevant book.<\/p>\n","protected":false},"author":9,"featured_media":80790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34,12,30],"tags":[600],"class_list":["post-112038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-relationships","category-work","tag-crucial-accountability","","tg-column-two"],"yoast_head":"\n5 Accountability Exercises: Solve Issues & Preserve Relationships - Shortform Books<\/title>\n<meta name=\"description\" content=\"It's possible to have accountability conversations that resolve issues while preserving relationships. 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