{"id":110698,"date":"2023-08-16T09:03:00","date_gmt":"2023-08-16T13:03:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=110698"},"modified":"2023-08-16T15:06:05","modified_gmt":"2023-08-16T19:06:05","slug":"how-to-listen-to-people","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/how-to-listen-to-people\/","title":{"rendered":"How to Listen to People in a Way That Helps Them Think"},"content":{"rendered":"\n<p>Would others say that you&#8217;re a good conversation partner? Do you hear people out and give them space to think?<\/p>\n\n\n\n<p>Good thinking comes from good listening. That&#8217;s the view of Nancy Kline\u2014a teacher, a researcher, and the author of <em>Time to Think<\/em>. She asserts that you can help people think through things by listening attentively for as long as they need, showing that you&#8217;re <a href=\"https:\/\/www.shortform.com\/blog\/how-to-pay-attention\/\">paying attention<\/a>, and letting them express their emotions.<\/p>\n\n\n\n<p>Read more for Kline&#8217;s advice on <a href=\"https:\/\/www.shortform.com\/blog\/how-to-listen-crucial-conversations\/\">how to listen<\/a> to people in a way that helps them think.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-good-thinking-comes-from-good-listening\">Good Thinking Comes From Good Listening<\/h2>\n\n\n\n<p>According to Kline,<strong> all our actions are dependent on the thinking that precedes them. Further, our thinking is dependent on how well others listen to us<\/strong>. Her research on students showed that, while factors like age, IQ, and experience had little impact on the students\u2019 thinking, the attention that others paid them had a significant impact. Therefore, she reasoned, we can teach people to think well. And, in order to teach people to think well, we have to learn how to listen to people effectively. She used this insight as a foundation for studying how to elicit good thinking from others by paying attention to them and treating them well.<\/p>\n\n\n\n<p>(Shortform note: The type and subject of the thinking that Kline studied in these students are unclear, as are the methods she used in her research. In <a href=\"https:\/\/www.shortform.com\/app\/book\/critical-thinking-logic-problem-solving\/1-page-summary\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Critical Thinking, Logic &amp; Problem Solving<\/em><\/a>, the authors also argue that good thinking can be taught, but they suggest that <a href=\"https:\/\/www.shortform.com\/app\/book\/critical-thinking-logic-problem-solving\/1-page-summary#critical-thinking\" target=\"_blank\" rel=\"noreferrer noopener\">practice (rather than listening)<\/a> is the best way to cultivate thinking skills. They recommend a four-step process for practicing your thinking skills that involves <a href=\"https:\/\/www.shortform.com\/blog\/how-to-gather-information-2\/\">gathering information<\/a>, analyzing, evaluating, and then improving on your process.)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Listen to People<\/h2>\n\n\n\n<p><strong>The key to evoking high-quality thinking in others is to listen to them well.<\/strong> Kline provides a step-by-step process for conducting a productive conversation, or a <a href=\"https:\/\/www.shortform.com\/blog\/how-to-avoid-mistakes-at-work-2\/\">thinking session<\/a>, which maximizes the quality of both listening and thinking. You can employ such a session any time you want to help someone else think well, whether they\u2019re attempting to solve a difficult problem at work, weighing their options regarding an important health decision, seeking to improve their <a href=\"https:\/\/www.shortform.com\/blog\/realationships-with-others\/\">relationships with others<\/a>, <a href=\"https:\/\/www.shortform.com\/blog\/how-to-brainstorm-effectively\/\">brainstorming<\/a> ideas for a creative project, or approaching any other situation that requires thinking. Similarly, if you need help thinking well, simply reverse the roles in the process listed below and have someone else listen to you.<\/p>\n\n\n\n<p>(Shortform note: If you have a topic you need to think about and don\u2019t have a listening partner available, other experts offer advice on how to think well on your own. In <a href=\"https:\/\/www.shortform.com\/app\/book\/the-5-elements-of-effective-thinking\/1-page-summary\" target=\"_blank\" rel=\"noreferrer noopener\"><em>The 5 Elements of Effective Thinking<\/em><\/a>, Edward B. Burger and Michael Starbird explain that you can use techniques like trial and error, examining your perspective for bias, and gaining more knowledge about the topic at hand in order to think better.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-listen-attentively-for-as-long-as-the-thinker-needs\">Listen Attentively for as Long as the Thinker Needs<\/h3>\n\n\n\n<p>The first step in the thinking session process is to <strong>give the thinker the opportunity to say everything that\u2019s on their mind.<\/strong> Kline explains that your job as the listener is to pay attention as the thinker spells out everything about the topic they\u2019re pondering.&nbsp;<\/p>\n\n\n\n<p>As a listener, begin by asking them what they think about the issue. Then, after they tell you what they think, ask them what <em>else<\/em> they think about it. Continue asking this until the thinker is certain they\u2019ve said everything they want to say, then double-check this by asking \u201cAre you sure?\u201d before moving on to the next step.<\/p>\n\n\n\n<p>According to Kline, the reason listening works so well for producing high-quality thinking in others is that, <strong>when someone identifies a problem, the solution is usually buried somewhere in their mind<\/strong>. The purpose of discussing an issue with someone to help them solve it isn\u2019t to give them your ideas or decide what <em>you<\/em> should do for <em>them<\/em>. It\u2019s to provide an environment that prompts them to uncover the solution themselves.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>The Connection Between Talking and Thinking<\/strong><br><br>Research shows that expressing our thoughts verbally <a href=\"https:\/\/psyche.co\/ideas\/talking-out-loud-to-yourself-is-a-technology-for-thinking\" target=\"_blank\" rel=\"noreferrer noopener\">helps us understand our thoughts<\/a>. The thoughts in our minds tend to be condensed and unformed, but the cognitive process of putting them into words helps us access the full idea and triggers connections with new ideas. Additionally, it causes us to imagine the point of view of someone who\u2019s listening to us, giving us a wider, more objective perspective. For these reasons, talking out loud to yourself can improve your thinking (another useful tactic if you have a topic you need to think about but don\u2019t have a listening partner).<br><br>People also have <a href=\"https:\/\/www.stepupformentalhealth.org\/understanding-communication-styles-talk-to-think-or-think-to-talk\/\" target=\"_blank\" rel=\"noreferrer noopener\">differing communication styles<\/a>, and Kline\u2019s method of providing plenty of nonjudgmental space for sharing can help appeal to different styles. Some people suggest that some people have a talk-to-think style, meaning they process their ideas out loud as they\u2019re expressing them. Others have a think-to-talk style, which means they reflect on and organize their thoughts before saying them out loud. A listening session with a talk-to-thinker might consist of a greater volume of talking, or it might begin with a lot of talking and then transition into longer periods of silence as the thinker considers what they\u2019ve said. With a think-to-talker, there might be much longer pauses at the beginning of the session and more talking later.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-importance-of-attention\">The Importance of Attention<\/h4>\n\n\n\n<p>Throughout the thinking session, your attention to the thinker is paramount, explains Kline. <strong>Your role is to give the thinker time and space in which to think, so you should listen quietly.<\/strong><\/p>\n\n\n\n<p>Unfortunately, most of us were brought up to believe that good listening involves paraphrasing what the other person said and adding our own thoughts as often as possible. Kline argues that these behaviors limit the other person\u2019s thinking. She adds that paraphrasing the other person\u2019s words doesn\u2019t actually indicate that you were listening well\u2014in fact, it shows you <em>weren\u2019t<\/em> listening well enough to remember exactly what they said. According to Kline, the thinker\u2019s wording and phrasing are the best: those exact words are the ones that are the most meaningful to the thinker and the most compatible with how their brain works because they\u2019re infused with the thinker\u2019s background, knowledge, and experience.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: Many of us learn <a href=\"https:\/\/www.verywellmind.com\/what-is-active-listening-3024343\" target=\"_blank\" rel=\"noreferrer noopener\">active listening<\/a>, an approach that recommends paraphrasing another person\u2019s words to show you\u2019re paying attention. In addition to the issues Kline notes, paraphrasing another person\u2019s words to show attention <a href=\"https:\/\/training.simplicable.com\/training\/new\/active-listening-habit\" target=\"_blank\" rel=\"noreferrer noopener\">may cause other problems<\/a>: It can make the speaker think you agree with them even if you don\u2019t, and it can annoy the other person if you do it too much. However, summarizing what another person\u2019s saying can help <em>you<\/em> understand it better, so consider doing so silently so you don\u2019t interfere with the other person\u2019s thought process.)<\/p>\n\n\n\n<p><strong>Interrupting the speaker to finish their sentence is also a bad idea<\/strong>, according to Kline. This behavior shows the thinker that you think your words are just as good or better at conveying what they think, and it also shows impatience, which stifles good thinking. Because thinking requires time, there may be long stretches of time where the thinker is silent, but this still doesn\u2019t mean you should interject your thoughts or try to prompt the thinker to continue. They\u2019re using that time to process, and once they\u2019re ready to continue, they\u2019ll do so with greater understanding.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: Other experts note that <a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/how-to-do-life\/202101\/interrupting-is-more-harmful-than-you-think\" target=\"_blank\" rel=\"noreferrer noopener\">interrupting people is also bad for <em>you<\/em><\/a>, as the listener, because you\u2019re denying yourself the time to consider their words and hear additional information that could affect the idea you\u2019re about to express. It also makes you look rude and impulsive. And keep in mind that different people <a href=\"https:\/\/www.understood.org\/en\/articles\/processing-speed-what-you-need-to-know\" target=\"_blank\" rel=\"noreferrer noopener\">process information at different speeds<\/a>, so you may need to wait without interruption for longer periods with some thinkers than with others.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-show-attention-through-eye-contact-and-facial-expressions\">Show Attention Through Eye Contact and Facial Expressions<\/h4>\n\n\n\n<p>Kline also asserts that <strong>you should maintain eye contact with the thinker the entire time they\u2019re talking<\/strong>. The thinker\u2019s eyes may wander, but yours must stay on theirs, and your expression should remain one of polite interest. Kline does note that there are some cultures where eye contact is seen as disrespectful, so <strong>you should adapt her system to fit your culture and the culture of those participating in the conversation<\/strong>.&nbsp;<\/p>\n\n\n\n<p>(Shortform note: Culture isn\u2019t the only thing that can affect a person\u2019s ability or tendency to make eye contact and certain facial expressions. For example, <a href=\"https:\/\/www.researchgate.net\/publication\/337026074_Understanding_visually_impaired_people's_experiences_of_social_signal_perception_in_face-to-face_communication\" target=\"_blank\" rel=\"noreferrer noopener\">blind people<\/a> may not be able to perceive or engage in eye contact or normative facial expressions. Autistic people often find eye contact not only difficult, but <a href=\"https:\/\/www.sciencealert.com\/for-those-with-autism-eye-contact-isn-t-just-weird-it-s-distressing\" target=\"_blank\" rel=\"noreferrer noopener\">genuinely distressing<\/a>, and they\u2019re often <a href=\"https:\/\/www.spectrumnews.org\/news\/people-autism-sometimes-give-ambiguous-looks\/\" target=\"_blank\" rel=\"noreferrer noopener\">less facially expressive<\/a> than allistic people. As Kline suggests in regard to different cultures, thinking sessions should be adapted to accommodate these differences.)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-let-the-thinker-feel\">Let the Thinker Feel<\/h4>\n\n\n\n<p>Additionally, <strong>don\u2019t try to avoid or quash the thinker\u2019s feelings as they talk<\/strong>. While society has taught us that thinking and feeling are mutually incompatible, explains Kline, the reverse is actually true: Stifling emotions stifles thinking. In particular, crying is a natural physiological release that calms the mind and body and relieves pain. Allow the thinker to feel and express their emotions however they need so they can pursue their thoughts freely.<\/p>\n\n\n\n<p>(Shortform note: Being able to express emotions verbally to another person can benefit not only thinking quality but <a href=\"https:\/\/www.nytimes.com\/2020\/04\/03\/smarter-living\/talking-out-problems.html\" target=\"_blank\" rel=\"noreferrer noopener\">also emotional state<\/a>. Intense feelings can cause the body to go into fight-or-flight mode, but <em>affect <a href=\"https:\/\/www.shortform.com\/blog\/negative-labels\/\">labeling<\/a><\/em> (describing feelings in words) lessens this response and helps people feel better about the stressful situation. The clear structure of Kline\u2019s recommended thinking session can also help the thinker avoid ruminating or fixating on negative feelings.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Would others say that you&#8217;re a good conversation partner? Do you hear people out and give them space to think? Good thinking comes from good listening. That&#8217;s the view of Nancy Kline\u2014a teacher, a researcher, and the author of Time to Think. She asserts that you can help people think through things by listening attentively for as long as they need, showing that you&#8217;re paying attention, and letting them express their emotions. Read more for Kline&#8217;s advice on how to listen to people in a way that helps them think.<\/p>\n","protected":false},"author":9,"featured_media":80881,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34,15,43],"tags":[1129],"class_list":["post-110698","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-education","category-self-improvement","tag-time-to-think","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Listen to People in a Way That Helps Them Think - Shortform Books<\/title>\n<meta name=\"description\" content=\"Good thinking comes from good listening. 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