{"id":110425,"date":"2023-08-15T09:43:00","date_gmt":"2023-08-15T13:43:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=110425"},"modified":"2026-01-22T13:50:58","modified_gmt":"2026-01-22T17:50:58","slug":"robert-k-greenleaf-servant-leadership","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/robert-k-greenleaf-servant-leadership\/","title":{"rendered":"Robert K. Greenleaf&#8217;s Servant Leadership: Overview"},"content":{"rendered":"\n<p>What is Robert K. Greenleaf&#8217;s <em>Servant Leadership<\/em> about? Why are modern institutions failing?<\/p>\n\n\n\n<p>In <em>Servant Leadership<\/em>, Robert K. Greenleaf argues that institutions and individuals fail the people they&#8217;re meant to serve and employ. His solution is the servant <a href=\"https:\/\/www.shortform.com\/blog\/philosophy-of-leadership\/\">leadership philosophy<\/a> that fixes institutional problems from within.<\/p>\n\n\n\n<p>Read below for a brief overview of <em>Servant Leadership<\/em>.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-servant-leadership-by-robert-k-greenleaf\"><strong><em>Servant Leadership<\/em> by Robert K. Greenleaf<\/strong><\/h2>\n\n\n\n<p>Robert K. Greenleaf&#8217;s <a href=\"https:\/\/www.paulistpress.com\/Products\/0554-3\/servant-leadership-anniversary-edition.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Servant Leadership<\/em><\/a><em> <\/em>is the answer to the failure of modern institutions to meet the needs of those they serve and employ. He argues that institutions and the individuals within them should adopt the <a href=\"https:\/\/www.shortform.com\/blog\/servant-leadership-philosophy\/\">philosophy of servant leadership<\/a>: prioritizing their followers\u2019 needs, thus enabling those followers to achieve their goals and empowering them to be of service to others in turn. According to Greenleaf, servant leaders have the potential to <a href=\"https:\/\/www.shortform.com\/blog\/how-to-make-society-better\/\">improve society<\/a> by leaps and bounds, in every facet of life.<\/p>\n\n\n\n<p>Greenleaf\u2019s advice is based on what he observed during his career as an AT&amp;T executive and business consultant. Since he coined the concept of servant leadership in 1977, his philosophy has inspired a widespread movement, which is carried forward today by the <a href=\"https:\/\/www.greenleaf.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Greenleaf Center for Servant Leadership<\/a>.<\/p>\n\n\n\n<p>We\u2019ve broken Greenleaf\u2019s ideas down into three parts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The Philosophy of Servant Leadership: <\/strong>We\u2019ll explain what servant leadership is, define the qualities of good servant leaders, and discuss why servant leadership is an effective solution to modern institutional problems.<\/li>\n\n\n\n<li><strong>The Ideal Institution: <\/strong>We\u2019ll discuss Greenleaf\u2019s suggestions for building the ideal servant-leader institution and explore the role of trustees as servant leaders of ideal institutions.<\/li>\n\n\n\n<li><strong>Actionable Advice for Institutions and Individuals: <\/strong>We\u2019ll discuss Greenleaf\u2019s advice for four kinds of institutions: churches, universities, businesses, and foundations. Finally, we\u2019ll end with some recommendations for individual servant-leaders.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-philosophy-of-servant-leadership\"><strong>The Philosophy of Servant Leadership<\/strong><\/h3>\n\n\n\n<p>Greenleaf believes that servant leaders will pave the way toward a better future\u2014but what is servant leadership, exactly? In this section, we\u2019ll define the concept, list some of the qualities you need to be a servant leader, and explain why servant leadership would improve society.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-is-servant-leadership\"><strong>What Is Servant Leadership?<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>servant leadership is a three-pronged philosophy with the primary aim of <a href=\"https:\/\/www.shortform.com\/blog\/hub\/society-culture\/how-to-make-the-world-a-better-place\/\">making the world a better place<\/a>.<\/strong> The first prong is <em>a vision of the common good<\/em>\u2014a goal that would significantly improve the lives of most people, if not everybody. The second prong is <em>a sense of social responsibility<\/em>\u2014a desire to altruistically serve others\u2019 needs, prioritizing them ahead of your own interests (like money, power, or glory). The third prong is <em>inspiration<\/em>\u2014to be a servant <em>leader, <\/em>you must be able to convince and motivate others to pursue your vision by becoming servants themselves. To illustrate, some say that the civil rights activist <a href=\"https:\/\/www.investopedia.com\/terms\/s\/servant-leadership.asp#:~:text=Who%20Is%20a,came%20after%20him\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Luther King, Jr.<\/a> exemplified the servant leadership philosophy.<\/p>\n\n\n\n<p>Greenleaf writes that <strong>servant leadership is as much a spiritual calling as it is a worldly one.<\/strong> Servant leaders are invested in making the world a better place because that\u2019s what\u2019s spiritually fulfilling for them\u2014and because they want to ensure that the rest of the world can achieve spiritual fulfillment, too. Although this perspective is rooted in Greenleaf\u2019s Quaker beliefs, he emphasizes that servant leadership isn\u2019t limited to the traditionally religious\u2014he argues that the whole point of religion is to unite individuals with the world around them, and you don\u2019t have to adhere to any specific religion to pursue that goal.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why Servant Leadership Is Necessary<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, servant leadership is the solution to America\u2019s most pressing problem: institutional inefficacy. Let\u2019s explore the origins of that problem and Greenleaf\u2019s proposed solution in more detail.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">The Problem With Modern Institutions<\/h5>\n\n\n\n<p>Greenleaf argues that <strong>the majority of modern U.S. institutions\u2014namely, churches, universities, businesses, and foundations\u2014fail to uphold their social responsibility. <\/strong>In his view, churches no longer meet people\u2019s spiritual or material needs, universities are overcrowded and don\u2019t adequately prepare students, businesses are often solely motivated by profit and do <a href=\"https:\/\/www.shortform.com\/blog\/social-harms\/\">social harm<\/a> in pursuit of that profit, and foundations are inefficient with the money they disperse to what might otherwise be good causes. As a result, people are losing faith in the institutions that were created\u2014at least theoretically\u2014to serve them.<\/p>\n\n\n\n<p>According to Greenleaf, <strong>one factor in American institutions\u2019 inefficacy is their increasing bureaucratization.<\/strong> Bureaucratized institutions have strict rules of operation, value consistency and uniformity, and are committed to maintaining the status quo. Because of this, bureaucratized institutions are resistant to innovation, which prevents them from discovering how to use their resources\u2014including time, money, and manpower\u2014most effectively. As a result, the quality of the services they offer is lower.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Why Servant Leadership Is the Solution<\/h5>\n\n\n\n<p><strong>Greenleaf believes that servant leaders will ensure that the institutions they belong to fulfill their social responsibility. <\/strong>They\u2019ll do this by changing these institutions from the inside out\u2014with a clear vision of past institutional failures and of a better path forward, they\u2019ll ensure that their institutions <em>actually <\/em>serve the needs of the people they claim to serve.<\/p>\n\n\n\n<p>Greenleaf argues that only servant leaders can revitalize American institutions because they\u2019re the only kind of leader that deserves the loyalty of their followers\u2014they earn their leadership positions by <em>proving <\/em>that their vision is the most effective, rather than by coercing (under legal threat) or forcing institutions to go along with their vision, like government officials do.<\/p>\n\n\n\n<p>Greenleaf explains that the concept of servant leadership was inspired by a story\u2014Hermann Hesse\u2019s <em>Journey to the East<\/em>. In the story, a servant named Leo accompanies a traveling party of spiritual seekers, running their errands and keeping them in high spirits. Unbeknownst to his companions, Leo is actually a <em>leader <\/em>of the spiritual sect that inspired the journey\u2014and when he disappears, the party falls apart because they had relied on his services to keep them going. According to Greenleaf, Leo is the quintessential servant leader\u2014he only earned prominence among his companions because his services were so essential for them to reach their goal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Ideal Institution<\/strong><\/h3>\n\n\n\n<p>Recall Greenleaf\u2019s belief that institutions have a social responsibility to meet the needs of those they serve. In this section, we\u2019ll explain how servant leaders can transform underperforming institutions into <em>ideal <\/em>institutions that fulfill their social responsibility. First, we\u2019ll define the ideal institution in greater detail. Then, we\u2019ll explain why institutions should be led by trustees who are servant leaders and how trustees can build the ideal institution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What Is an Ideal Institution?<\/strong><\/h4>\n\n\n\n<p>Greenleaf believes<strong> ideal institutions are those that fulfill their social responsibility to be of service and that they constitute the basis of a healthy society.<\/strong> He reasons that if every institution prioritizes helping people meet their needs, then everyone will get their needs met. In contrast, if every institution prioritizes its own money, power, or fame, some people\u2019s needs will continue to go unmet or even increase. For example, a business might <a href=\"https:\/\/www.shortform.com\/blog\/how-to-sell-a-product\/\">sell a carcinogenic product<\/a> like cigarettes because it\u2019s profitable, without consideration for the harm it might do to consumers. Like the quintessential servant leader Leo, ideal institutions are only entrusted with power, influence, and profits <em>because<\/em> they\u2019ve proven their benefit to those they serve.<\/p>\n\n\n\n<p>Any kind of institution can be an ideal institution, but Greenleaf believes that <strong>businesses are most likely to become ideal institutions<\/strong> because in order to be profitable, they have to respond to both internal and external influences\u2014like the higher standard of treatment expected by employees and consumer demand for ethical business practices. If businesses\u2019 values aren\u2019t in line with the public\u2019s values, they won\u2019t succeed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Role of Trustees in Ideal Institution<\/strong>s<\/h4>\n\n\n\n<p>Greenleaf argues that <strong>a faulty institution can only become an ideal institution if the trustees who govern it are servant leaders. <\/strong>Traditionally, trustees are people who are responsible for ensuring that an institution meets its <em>financial <\/em>responsibilities\u2014for example, a bank\u2019s board of trustees makes decisions to ensure that the bank is profitable so that account holders\u2019 money is safe, employees are paid, and shareholders profit. In <em>ideal <\/em>institutions, though, trustees prioritize the institution\u2019s <em>social <\/em>responsibility over its profits. For example, the trustees for an ideal search engine company would prioritize accurate search results over more profitable promoted content.<\/p>\n\n\n\n<p>Greenleaf explains that <strong>trustees play a separate but equally important role than administrators do<\/strong>. While trustees\u2019 main priority is envisioning institutional excellence and enacting the policies that make it possible, the main priority of administrators is to execute that vision based on the policies trustees have set down. Trustees\u2019 decisions have bearing on the institution\u2019s daily operations, and trustees collaborate with administrators to figure out how their policies are best implemented, but trustees have little to do with mundane operational matters.<\/p>\n\n\n\n<p>Greenleaf says that <strong>trustees are essential for institutional success because they have an overhead view of the bigger picture, which makes them more likely to be open to change.<\/strong> Administrators and employees tend to be biased in their own favor\u2014they see themselves as competently carrying out their duties, and they need to have faith in their competence to be motivated to work. Since trustees are removed from the day-to-day operations of the institution, they have a different perspective: They can more clearly see where the institution is failing, and that doesn\u2019t demoralize them\u2014it motivates them to come up with solutions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How Trustees Can Build the Ideal Institution<\/strong><\/h4>\n\n\n\n<p>Greenleaf says that <strong>to build the ideal institution, trustees must do the following:<\/strong><\/p>\n\n\n\n<p><strong>1) Envision institutional excellence<\/strong>\u2014this means seeing how their institution can improve the lives of everyone it affects and setting the bar high to give the institution something to aim for. Trustees\u2019 vision should be clear enough for them to create concrete objectives and plans to meet those objectives.<\/p>\n\n\n\n<p><strong>2) Proactively seek out and hire the best executive team for the institution<\/strong>\u2014this is how trustees can ensure that their vision of institutional excellence will be carried out.<\/p>\n\n\n\n<p><strong>3) Make financial and policy decisions that ensure the institution meets its social responsibility<\/strong>\u2014this is how trustees convince the public that the institution is both trustworthy and worth engaging with. <\/p>\n\n\n\n<p><strong>4) Moderate the use of power within the institution<\/strong>\u2014using performance reviews, trustees can ensure that the institution and its leadership aren\u2019t abusing their power and influence, but actually contributing to the greater social good.<\/p>\n\n\n\n<p><strong>5) Ensure the institution\u2019s success<\/strong>\u2014by gathering data about the institution\u2019s performance, trustees can determine how well their vision of institutional excellence is being carried out. Based on that information, they can make policy changes to help the institution meet its goals.&nbsp;<\/p>\n\n\n\n<p>Greenleaf also says that to support their function as servant leaders of the institution, <strong>boards of trustees must be radically reorganized so that power is shared equally among all trustees. <\/strong>He explains that traditionally, boards of trustees are organized hierarchically, with a single leader at the top of the chain of command. This has at least three disadvantages: The single leader has too much power and may be inclined to abuse that power, those below her find it hard to communicate honestly with her, and she has more responsibility than one can handle without hurting herself in the process\u2014for example, by relying on stimulants like caffeine and nicotine to power through heavy workdays.<\/p>\n\n\n\n<p><strong>Instead of the traditional organization, Greenleaf recommends that the board be composed of a group of equals who are represented by a <em>chair. <\/em><\/strong>The chair should be selected by the board of trustees on the basis of their belief that she\u2019s completely dedicated to the institution&#8217;s success and capable of collaborating effectively with administrators. The chair\u2019s responsibilities include closely overseeing the institution\u2019s day-to-day management, ensuring that administrators meet performance goals, and <a href=\"https:\/\/www.shortform.com\/blog\/how-to-gather-information-2\/\">gathering information<\/a> the board needs to optimize the institution\u2019s performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Actionable Advice for Institutions and Individuals<\/strong><\/h3>\n\n\n\n<p>Now that you know what servant leadership is and understand its importance in ideal institutions, you may be wondering what you can <em>do <\/em>with that information. In this section, we\u2019ll break down Greenleaf\u2019s advice about how different kinds of institutions can fulfill their unique social responsibilities. Finally, we\u2019ll discuss what you can do as an individual\u2014no matter what institutional role you occupy\u2014to fulfill your social responsibility.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Advice for Churches<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>the social responsibility of churches is to unite spiritual seekers with spiritual visionaries who can help them grapple with relevant moral issues. <\/strong>He uses the Quaker leader George Fox as an exemplar, arguing that Fox successfully convinced other Quakers of the spiritual importance of treating people lovingly in all parts of life\u2014which contributed to the Quakers\u2019 push for gender equality, the abolition of slavery, and fair business dealings.<\/p>\n\n\n\n<p>To fulfill this social responsibility, Greenleaf argues that churches must accomplish three things:<\/p>\n\n\n\n<p><strong>Materially and spiritually improve churchgoers\u2019 quality of life<\/strong>. He argues that churches lose their ability to influence people\u2019s behavior when they merely preach about religious rules without actually meeting the needs of those they claim to serve. For example, if a church teaches that you should care for the sick but doesn\u2019t help its own congregants when they get sick, they\u2019re likely to be seen as hypocritical and lose followers.<\/p>\n\n\n\n<p><strong>Train spiritual visionaries to tap into their intuition and lead the way forward. <\/strong>Greenleaf believes that there always have been and always will be a number of spiritual visionaries in the world\u2014these are people who have intuitive wisdom about what needs to happen for the world to heal. If churches proactively teach future visionaries to trust their own intuition and equip them with leadership skills, they\u2019ll become more effective spiritual leaders.<\/p>\n\n\n\n<p><strong>Teach spiritual seekers to become servants. <\/strong>Greenleaf says that <a href=\"https:\/\/www.shortform.com\/blog\/living-a-life-of-service\/\">serving others<\/a> fulfills an innate spiritual need\u2014uniting you with others in the work of healing the world\u2014and that\u2019s what people are looking for when they join a religion. Teaching seekers to serve also fulfills the church\u2019s larger purpose: When churchgoers go about their day-to-day life with the intention of serving others, they carry out the healing work of the religion outside of the church\u2019s walls\u2014for example, in their business dealings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Advice for Universities<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>the social responsibility of universities is to prepare students to become servant leaders. <\/strong>He believes that the fundamental purpose of an education is to help students discover how to use their unique strengths to make a positive contribution to society, and that job-specific training should be secondary to that goal. This is especially important for disadvantaged students\u2014he argues that they have a responsibility to return to their communities and use their education to lead them out of poverty and marginalization.<\/p>\n\n\n\n<p>To fulfill this social responsibility, Greenleaf argues that <strong>universities should implement a pilot program in servant leadership for promising freshmen.<\/strong> Students enrolled in this program would be expected to learn the fundamentals of leadership, make an effort to improve life on campus, and come up with a rudimentary plan for their future as servant leaders. This program would run similarly to college athletic programs, with faculty proactively seeking out and coaching students with <a href=\"https:\/\/www.shortform.com\/blog\/leadership-potential\/\">leadership potential<\/a>, just as a college football coach might recruit and train new talent. Additionally, visiting scholars and professionals should also be made available to these students as resources whom students can consult as they develop their leadership skills.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Advice for Foundations<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>the social responsibility of foundations is to disperse money to grant applicants who will actually improve the world in some meaningful way. <\/strong>He explains that for a variety of reasons\u2014including bureaucratization and a relative lack of accountability\u2014foundations often seem to invest their funds in unproductive ventures, which makes people question their legitimacy. He believes that in fact, foundations are only legitimate when they succeed in serving people\u2019s unmet needs.<\/p>\n\n\n\n<p>To fulfill this social responsibility, Greenleaf argues that foundations must accomplish two things:<\/p>\n\n\n\n<p><strong>Safeguard against corruptive giving. <\/strong>Corruptive giving is giving that appears altruistic but is actually self-serving\u2014for example, a foundation may give money to an organization because it hopes to exert control over that organization\u2019s operations, rather than because it hopes to enable that organization to help people. Greenleaf says that it\u2019s the responsibility of foundation trustees to ensure that the foundation\u2019s heart\u2014and grant money\u2014is in the right place.<\/p>\n\n\n\n<p><strong>Balance <a href=\"https:\/\/www.shortform.com\/blog\/common-sense-pamphlet\/\">common sense<\/a> with innovation. <\/strong>Greenleaf explains that common sense is a good place to start when it comes to deciding who should receive grant funds\u2014if you invest in a solution that obviously won\u2019t work (for example, an effort to end world hunger by giving everyone in the world a microwave), you waste money that could\u2019ve been contributed toward social progress. But conventional wisdom isn\u2019t always enough\u2014innovation is needed to solve tough, long-lasting problems. To balance these considerations, Greenleaf says foundations should have two separate staffs: one that researches creative applications of existing technologies to difficult problems, and one that concerns itself with common-sense grant applications.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Advice for Businesses<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>the social responsibility of businesses is to provide fulfilling jobs for employees and fulfilling services for consumers. <\/strong>He explains that fulfilling jobs are those in which employees can use their unique strengths to provide an important service for others. For example, media companies provide fulfilling jobs for journalists\u2014journalists are good researchers and writers, and they enjoy using those strengths to help subscribers learn. As for fulfilling services, Greenleaf believes that as society improves, people will become less concerned with material goods and more concerned with their psychological needs\u2014so companies should strive to provide services that meet those psychological needs.<\/p>\n\n\n\n<p>To fulfill this social responsibility, Greenleaf argues that businesses must accomplish two things:<\/p>\n\n\n\n<p><strong>Commit to helping employees grow. <\/strong>This requires that businesses embrace continuing education in the workplace and equip aspiring leaders with the skills they need to progress. Greenleaf also argues that labor unions are an important aspect of this process\u2014they represent the interests of employees and negotiate with company leadership to ensure that work conditions are healthy and sustainable.<\/p>\n\n\n\n<p><strong>Proactively work to contribute to the greater social good. <\/strong>First, companies should evaluate how they\u2019re currently faring on this front by collecting data and the opinions of everyone whose life is touched by the company, from consumers to employees to shareholders. Based on that information, company leaders should then come up with a plan for improvement. Greenleaf notes that it\u2019s not good enough for a company to follow the letter of the law\u2014it must stay ahead of the curve when it comes to social issues. For example, this could mean striving for true inclusion of people with disabilities instead of simply meeting the minimum legal requirements for accessibility.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Advice for Individuals<\/strong><\/h4>\n\n\n\n<p>According to Greenleaf, <strong>the social responsibility of any individual is to serve others. <\/strong>Some people are cut out to be servant leaders; others are best suited for following servant leaders and can serve others as they do so. In any case, serving others can be broken down into two parts: seeing others\u2019 potential for greatness, and helping them turn that potential into a reality.<\/p>\n\n\n\n<p>To fulfill this social responsibility, Greenleaf argues that you should try to do the following throughout your life, in whatever capacities you serve:<\/p>\n\n\n\n<p><strong>Resist bureaucracies.<\/strong> Greenleaf argues that since bureaucratization is one of the reasons modern institutions are failing, we all have a duty to try to overturn bureaucracies and do our part to build and promote ideal institutions instead. He says that you can resist bureaucracies by prioritizing creativity and wonderment, making the most of each day, listening to visionaries, staying humble, and gracefully enduring and learning from hardship.<\/p>\n\n\n\n<p><strong>Make the best choices you can make. <\/strong>For Greenleaf, this means trying to understand the moral issues of your time, weighing the pros and cons of every possible solution, and endeavoring to pick the one that has the greatest potential to improve society. If you make a wrong choice, try to learn from it and move on.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is Robert K. Greenleaf&#8217;s Servant Leadership about? Why are modern institutions failing? In Servant Leadership, Robert K. Greenleaf argues that institutions and individuals fail the people they&#8217;re meant to serve and employ. His solution is the servant leadership philosophy that fixes institutional problems from within. Read below for a brief overview of Servant Leadership.<\/p>\n","protected":false},"author":14,"featured_media":83470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40,14,24],"tags":[1124],"class_list":["post-110425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-management","category-society","tag-servant-leadership","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Robert K. Greenleaf&#039;s Servant Leadership: Overview - Shortform Books<\/title>\n<meta name=\"description\" content=\"In Robert K. Greenleaf&#039;s Servant Leadership, you&#039;ll learn how institutions can serve others to make the world a better place. 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