{"id":108317,"date":"2023-07-17T10:34:00","date_gmt":"2023-07-17T14:34:00","guid":{"rendered":"https:\/\/www.shortform.com\/blog\/?p=108317"},"modified":"2023-07-21T14:01:18","modified_gmt":"2023-07-21T18:01:18","slug":"eleven-madison-park-michelin-stars","status":"publish","type":"post","link":"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/","title":{"rendered":"Eleven Madison Park&#8217;s Michelin Stars: 3 Steps to Rise to the Top"},"content":{"rendered":"\n<p>How did Eleven Madison Park get three Michelin Stars? What does it take to have a three-star <a href=\"https:\/\/www.shortform.com\/blog\/fine-dining-experience\/\">fine-dining<\/a> restaurant?<\/p>\n\n\n\n<p>Will Guidara joined Eleven Madison Park (EMP) in 2006 to transform the casual brasserie into a three-star fine-dining restaurant worthy of its spectacular location. By 2007, Guidara achieved that goal. <\/p>\n\n\n\n<p>We&#8217;ll detail what Guidara did to gain Eleven Madison Park&#8217;s Michelin Stars.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-clarify-and-communicate-your-priorities\"><strong>#1: Clarify and Communicate Your Priorities<\/strong><\/h2>\n\n\n\n<p>When Guidara joined Eleven Madison Park, Michelin Stars were far out of reach. The restaurant was suffering from poor relationships and erratic levels of service. In an effort to transform the brasserie into a three-star restaurant, Meyer had brought on several service professionals who\u2019d trained in fine-dining restaurants and so brought with them a set of expectations regarding how a fine-dining restaurant is run. The original EMP staff bristled at these expectations, which were both new and confusing given that different managers had different standards for the same thing. For example, one server was made to hold a tray in two different ways by two different managers.<\/p>\n\n\n\n<p>After spending some time learning how EMP ran things and why it wasn\u2019t working, Guidara\u2019s focus turned to <strong>clarifying and communicating the restaurant\u2019s priorities.<\/strong> Guidara started by having a daily 30-minute meeting shortly before the restaurant opened. This meeting served two important purposes: First, it made clear to the staff what they needed to know\u2014since Guidara required the managers to share typewritten handouts that he\u2019d pre-approved. Second, it gave Guidara a regular opportunity to reinforce the culture he was trying to build; Guidara regularly praised employees\u2019 successes and shared stories to inspire a good night\u2019s work.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Then, several months into his tenure, Guidara invited all the staff to a \u201cstrategic planning meeting.\u201d He wanted the entire team to have a voice in deciding what type of restaurant they wanted to build. After some discussion, the team landed on the pillars that would define their culture\u2014notably, excellence and hospitality. Guidara contends that these two concepts are somewhat contradictory, given that excellence involves meeting an exacting standard while hospitality involves connecting with the guest\u2014sometimes to the detriment of that exacting standard. But acknowledging that <em>both <\/em>were important gave them the tools to provide the best experience possible for their guests.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-help-your-employees-succeed\"><strong>#2: Help Your Employees Succeed<\/strong><\/h2>\n\n\n\n<p>Guidara knew that EMP would succeed only if they invested in the team. He assumed that most employees had <em>something<\/em> valuable to offer the restaurant, so he focused on <strong>ensuring that each employee\u2019s position made the best use of their particular skills<\/strong>. For example, Guidara noticed that one poorly performing employee had excellent organizational skills, so rather than fire the employee, he reassigned him to a position that made use of those skills.<\/p>\n\n\n\n<p>Guidara saw and took advantage of an opportunity that would both set EMP apart <em>and <\/em>support his employees. He <strong>set up \u201cownership programs,\u201d <\/strong>which involved giving employees full control over specific aspects of the restaurant. For example, he put the server who loved beer in charge of developing EMP\u2019s beer program. The programs benefited everybody involved. The staff liked taking on more responsibility, Guidara\u2019s workload was reduced, the customers enjoyed the results (like the better beer that EMP served), and the customers\u2019 happiness reflected well on the restaurant.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-pay-attention-to-the-details\"><strong>#3: Pay Attention to the Details<\/strong><\/h2>\n\n\n\n<p>In 2006, the food critic for <em>The New York Times<\/em> appeared at the restaurant for lunch. His presence signified that <em>Times<\/em> might soon review EMP. The restaurant\u2019s three-star review appeared in the <em>Times <\/em>nearly a year later.&nbsp;<\/p>\n\n\n\n<p>Guidara attributes the three stars to EMP\u2019s continued commitment to the details, which EMP staff demonstrated in two ways.&nbsp;<\/p>\n\n\n\n<p>First, EMP staff <strong>focused on consistently mastering the smallest details. <\/strong>These details didn\u2019t seem individually important, but altogether they contributed to providing an <em>overall <\/em>atmosphere of exceptional service. Guidara contends that this atmosphere was palpable not just to the guests but also to the staff and improved everybody\u2019s experience. For example, the staff carefully curated how loudly they played the music depending on how many people were in the restaurant.&nbsp;<\/p>\n\n\n\n<p>Guidara argues that seeing this consistency helped servers when they were having a difficult time due to uncontrollable circumstances\u2014such as guests in a bad mood\u2014as it reminded them that there were some things they still could control.<\/p>\n\n\n\n<p>Second, EMP staff <strong>followed the \u201cone-inch rule\u201d <\/strong>that Guidara developed. Guidara points out that no matter how well you prepare something, you can mess it up at the last minute. At EMP, the staff learned to remain focused during that last \u201cone inch\u201d so they could execute everything<em> <\/em>perfectly instead of ruining something due to inattention in the final moments.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How did Eleven Madison Park get three Michelin Stars? What does it take to have a three-star fine-dining restaurant? Will Guidara joined Eleven Madison Park (EMP) in 2006 to transform the casual brasserie into a three-star fine-dining restaurant worthy of its spectacular location. By 2007, Guidara achieved that goal. We&#8217;ll detail what Guidara did to gain Eleven Madison Park&#8217;s Michelin Stars.<\/p>\n","protected":false},"author":14,"featured_media":108820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45,14],"tags":[1099],"class_list":["post-108317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-management","tag-unreasonable-hospitality","","tg-column-two"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eleven Madison Park&#039;s Michelin Stars: 3 Steps to Rise to the Top - Shortform Books<\/title>\n<meta name=\"description\" content=\"The journey of getting Michelin Stars for Eleven Madison Park was tough for Will Guidara. Find out how he achieved this prestigious honor.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eleven Madison Park&#039;s Michelin Stars: 3 Steps to Rise to the Top\" \/>\n<meta property=\"og:description\" content=\"The journey of getting Michelin Stars for Eleven Madison Park was tough for Will Guidara. Find out how he achieved this prestigious honor.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\" \/>\n<meta property=\"og:site_name\" content=\"Shortform Books\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-17T14:34:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-21T18:01:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s3.amazonaws.com\/wordpress.shortform.com\/blog\/wp-content\/uploads\/2023\/07\/michelin-stars.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2018\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Katie Doll\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Katie Doll\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\"},\"author\":{\"name\":\"Katie Doll\",\"@id\":\"https:\/\/www.shortform.com\/blog\/#\/schema\/person\/c3e1b539e89423b544ede91ab2bff937\"},\"headline\":\"Eleven Madison Park&#8217;s Michelin Stars: 3 Steps to Rise to the Top\",\"datePublished\":\"2023-07-17T14:34:00+00:00\",\"dateModified\":\"2023-07-21T18:01:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\"},\"wordCount\":802,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2023\/07\/michelin-stars.jpg\",\"keywords\":[\"Unreasonable Hospitality\"],\"articleSection\":[\"Business\",\"Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\",\"url\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/\",\"name\":\"Eleven Madison Park's Michelin Stars: 3 Steps to Rise to the Top - Shortform Books\",\"isPartOf\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shortform.com\/blog\/eleven-madison-park-michelin-stars\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shortform.com\/blog\/wp-content\/uploads\/2023\/07\/michelin-stars.jpg\",\"datePublished\":\"2023-07-17T14:34:00+00:00\",\"dateModified\":\"2023-07-21T18:01:18+00:00\",\"description\":\"The journey of getting Michelin Stars for Eleven Madison Park was tough for Will Guidara. 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